Customer Feedback Platform

Capture and prioritize the most impactful feedback

Streamline issues, feature requests, and product survey responses with Usersnap to exceed user expectations! The reliable partner for you to build a bug-free, superior UX, meaningful product.

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customer feedback is awesome
Customer Feedback Platform for SaaS
Reactive & Proactive Collection

Constant insights for your roadmap planning

Empower users to share feedback anytime in the product with screen capturing and annotation tools. Engage with users to measure the sentiment at specific moments.

  • See the exact problem with screenshots
  • Customize widget design with zero code
  • Targeted surveys to increase response rates
Capture customer feedback with visual screen annotation tools and pop-up surveys
Manage user feedback process to resolve issues faster
Plan Roadmaps & Fix Issues

Organized workflows and strategic overview

Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.

  • User data auto fetched to analyze context
  • Switch between kanban and list views
  • 2-way integration with Jira, Azure DevOps
tango annie

“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features, improve product design, and figure out how to best provide overall value for Tango users.”

Annie Ng, Growth, Tango
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Make Decisions with Evidence

Actionable feedback to make quick improvements

Analyze feedback trends and customer satisfaction. Monitor customer health with feedback history and segments.

  • AI-assisted categorizing and labelling - NEW!
  • Export data automatically via REST API 
Customer feedback trends and key product topics analyzed with AI-assisted features on Usersnap's platform
Customer Feedback Board to collect requests and upvotes from your community
Closing the FEEDBACK loop

Involve customers in the growth of your product

Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.

  • Tailor feedback replies to promote interactions
  • Customize branding for widgets, emails, board
Try it out  ⟶

Get started now. It’s easy as ...

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Signup for a free account
You’ll get access to all features for 15 days. No credit card required, no complicated onboarding, you are the master of customer feedback.

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Install the Usersnap snippet on your website or app in just a few minutes so you can launch the widget and configure the display rules.

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Configure your feedback collector, invite your team members, connect Usersnap to your favourite integration, and done!

A customer feedback platform you can trust

2021 Leader of Customer Feedback App
Best Ease of Use Customer Feedback App
Most Recommended Customer Feedback App
High Performer Customer Feedback App 2021 - Usersnap
High Performer Customer Feedback App 2021 - Usersnap
Top 20 Customer Feedback App

Build better products
with customer feedback

15-day free trial. No credit card.

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