Usersnap reviews

Usersnap is used by some of the most amazing companies worldwide

What people say about Usersnap

Behnaz Badazadeh, Senior Interaction Designer at AddThis

Behnaz Babazadeh
Senior Interaction Designer

addthis using usersnap bug tracking

We love how easy it was to install Usersnap in our product. Getting detailed, visual feedback has eliminated confusion and streamlined our QA process so that bugs and design feedback are assigned to the right person. We even created a Slack channel so the whole team can follow feedback without filling up our inboxes.

franz tretter runtastic

Franz Tretter
Product Manager Web

runtastic franz tretter case study

As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.

On the one side, Usersnap enables our users to easily submit feedback. On the other side, we gather a lot of in-depth information, such as technical data, screenshots and device information with the Usersnap feedback widget.

The easy-to-use tools from Usersnap were the main reason that we choose to roll out Usersnap in our globally operating company.

What people say on Twitter

Karl höllriegl austrian

Karl Höllriegl

austrian feedback & bug tracking tool

We use the Usersnap feedback widget for our internal web development projects. It helps us to collaborate more effectively on new features and landing pages. With it's screenshot feature, we and the developers are able to communicate change requests or features in an easy way. Our team loves it.

yunchi luo compass

Yunchi Luo
Tech Lead at

compass.com bug tracking tool

Usersnap has significantly reduced our response time to fixing bugs, while its integration with Desk makes managing feedback from our users easier, too. Consider the Compass engineering team impressed.

enzo pietzsch

Enzo Pietzsch
QA & Usability Engineer

enzo jimdo bug tracking tool

The worst bug report is the one which hasn't been filed.

I see two major reasons for not reporting issues: The cost of switching the system (e.g. to an issue tracker or email client) and the hassle of describing the problem coherently.

Usersnap deals with both. Reporting an issue is just one click away and the combination of a screenshot in addition to highly relevant metadata makes reproducing a bug a breeze.

Your central place to organize bug reports & user feedback

User feedbackCollect feedback from stakeholders, clients, customers and website visitors.

Bug trackingWith point-and-click annotation tools, Usersnap helps you report bugs where they happen: in your browser.

Advanced customer supportCommunicate with your website visitors and clients with Usersnap & your preferred customer care.

Learn more about Usersnap
bug tracking workflow for saas

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