User feedback is priceless but ...

Save 3 months by subscribing to Usersnap's yearly plans
Startup

For small teams to collect quality user feedback and run tests instantly.

Starts from
$49
/month
Start free trial
5 active projects
info icon
You may have 5 feedback widgets live or surveys running at the same time.
5 team members
info icon
The number of seats of team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
All you need to collect feedback, plus:
Screen capturing with metadata
info icon
Take a screenshot with Usersnap's widget and directly draw, highlight, or pin comments to illustrate a feedback. Metadata such as URL, device and browser info are attached by Usersnap and ready for you to view in the dashboard.
Surveys with conditional questions
info icon
Ready-to-use survey templates for measuring customer experience and collecting feedback.
50+ integrations to boost workflows
info icon
Usersnap has partnered with many of your daily used software to connect the data and make managing feedback easier. Including Jira, Azure DevOps, Asana, Zendesk, Intercom.
Insights & statistics (AI powered)
info icon
Analytics of your project performance and AI summary of top issues and trends.
NEW! Kanban view to track status
info icon
Manage feedback items in a project with the split-screen list view or the Kanban view. Track status and assignee easily.
Company
Usersnap for companies starts at $129 per month

Drive user engagement and actionable insights as your team expands.

Starts from
$129
/month
Start free trial
15 active projects
info icon
The number of feedback widgets or surveys you can have live and running at the same time.
15 team members
info icon
The number of seats of team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
Everything in Startup, plus:
Feedback and support menu widget
info icon
Create a feedback menu widget to provide navigation for your customers. Show the various feedback widgets they can use to send bugs and requests, or link your support messenger or help center website in the menu.
HOT! Browser error log recording
info icon
Javascript errors in the browser console log are captured upon the screenshot and screen recording to send to Usersnap.
Public requests upvote board
info icon
Publish a feedback list as a feedback board to share with customers the state of ticket progress, or collect upvotes and more comments on the feedback items.
Widget design customization
info icon
Change the colors, fonts, size, position, etc on the widgets and surveys.
User list of all feedback submitters
info icon
Browse the user info and feedback history across projects with the User list's user detail page. Create segments to track sentiment and target specific research.
Reply-to-customer templates
info icon
Reply to customer feedback from Usersnap to their email inbox. Save reply templates for faster and standard responses.
Customer care integrations
info icon
Native integration with Zendesk and other customer care tools for managing conversations and relationships.
Export data to JSON and CSV files
info icon
You may take all the feedback data to your preferred analytics tool or CRM. Connect the dots to bring substantial value to you users.
Premium

For established, cross-functional teams to build user-centric growth.

Starts from
$249
/month
Start free trial
25 active projects
info icon
The number of feedback widgets or surveys you can have live and running at the same time.
25 team members
info icon
The number of team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
Everything in Company, plus:
Removal of Usersnap branding
info icon
Remove "Powered by Usersnap" on all widgets, surveys, menu, notification emails. Upload your logo for a coherent UX.
Mobile app surveys (SDK)
info icon
Launch native in-app surveys on your iOS and Android mobile apps with Usersnap's new mobile SDK.
Native screen capture for protected sites
info icon
Select from different browser screenshot technologies to best suit your website and customer needs.
Multi-lingual custom translations
info icon
Activate multiple languages for your widgets and surveys. Customize each translations text as you wish.
Webhooks to connect any solution
info icon
Use a custom webhook to send feedback data to any solution, including enterprise infrastructures.
REST API to personalize data, actions
info icon
Scale the use of feedback with Power BI, custom dashboards, and other data visualisation platforms. Create custom executions for the widgets and surveys.
Admin permission hierarchy
info icon
Define 3 levels of access for your collaborators. Team owner, admin, members.
Spaces to organize projects
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Enterprise

Master feedback loops collaboration to deliver unbeatable experiences.

Starts annually from
on request
/month
Contact us
up to
Enterprise plans at Usersnap enjoys unlimited feedback collection
active projects
info icon
The number of feedback widgets or surveys you can have live and running at the same time.
up to
Enterprise plans at Usersnap enjoys unlimited feedback collection
team members
info icon
The number of team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
Exclusive features for enterprise plan:
Single-Sign-On (SAML, OIDC)
info icon
Connect your enterprise authentication system with Usersnap for safety control over user log-ins
Onboarding session & quarterly check-ins
info icon
A dedicated product specialist will help you and your team set up Usersnap and manage your feedback strategy
Full API access to personalize feedback collection methods
info icon
You can customize and create new collection methods for all types of feedback
Security audit and support
info icon
Global security support according to your custom enterprise infrastructure requirements
Consultation for your customer feedback strategy and program
info icon
A dedicated product specialist will prioritize your issues and offer you and your team knowledge and best practices with Usersnap
Custom terms of service
info icon
You may customize the terms and conditions with Usersnap to fit your organization's special requirements
Startup

For small teams to collect quality user feedback and run tests instantly.

Starts from
$65
/month
Start free trial
5 active projects
info icon
You may have 5 feedback widgets live or surveys running at the same time.
5 team members
info icon
You may have 10 team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
All you need to collect feedback, plus:
Screen capturing with metadata
info icon
Take a screenshot with Usersnap's widget and directly draw, highlight, or pin comments to illustrate a feedback. Metadata such as URL, device and browser info are attached by Usersnap and ready for you to view in the dashboard.
Surveys with conditional questions
info icon
Ready-to-use survey templates for measuring customer experience and collecting feedback.
50+ integrations to boost workflows
info icon
Usersnap has partnered with many of your daily used software to connect the data and make managing feedback easier. Including Jira, Azure DevOps, Asana, Zendesk, Intercom.
Insights & statistics (AI powered)
info icon
Create a feedback menu to navigate customers to different purpose of feedback widgets or your support messenger or help center.
NEW! Kanban view to track status
info icon
Manage feedback items in a project with the split-screen list view or the Kanban view. Track status and assignee easily.
Company
Companies love Usersnap

Drive user engagement and actionable insights as your team expands.

Starts from
$189
/month
Start free trial
15 active projects
info icon
You may have 15 feedback widgets live or surveys running at the same time.
15 team members
info icon
You may have 15 team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
Everything in Startup, plus:
Feedback and support menu widget
info icon
Create a feedback menu widget to provide navigation for your customers. Show the various feedback widgets they can use to send bugs and requests, or link your support messenger or help center website in the menu.
HOT! Browser error log recording
info icon
Javascript errors in the browser console log are captured upon the screenshot and screen recording to send to Usersnap.
Public requests upvote board
info icon
Publish a feedback list as a feedback board to share with customers the state of ticket progress, or collect upvotes and more comments on the feedback items.
Widget design customization
info icon
Change the colors, fonts, size, position, etc on the widgets and surveys.
User list of all feedback submitters
info icon
Browse the user info and feedback history across projects with the User list's user detail page. Create segments to track sentiment and target specific research.
Reply-to-customer templates
info icon
Reply to customer feedback from Usersnap to their email inbox. Save reply templates for faster and standard responses.
Customer care integrations
info icon
Native integration with Zendesk and other customer care tools for managing conversations and relationships.
Export data to JSON and CSV files
info icon
You may take all the feedback data to your preferred analytics tool or CRM. Connect the dots to bring substantial value to you users.
Premium

For established, cross-functional teams to build user-centric growth.

Starts from
$329
/month
Start free trial
25 active projects
info icon
You may have 25 feedback widgets live or surveys running at the same time.
25 team members
info icon
You may have 25 team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
Everything in Company, plus:
Removal of Usersnap branding
info icon
Remove "Powered by Usersnap" on all widgets, surveys, menu, notification emails. Upload your logo for a coherent UX.
Mobile app surveys (SDK)
info icon
Launch native in-app surveys on your iOS and Android mobile apps with Usersnap's new mobile SDK.
Native screen capture for protected sites
info icon
Select from different browser screenshot technologies to best suit your website and customer needs.
Multi-lingual custom translations
info icon
Activate multiple languages for your widgets and surveys. Customize each translations text as you wish.
Webhooks to connect any solution
info icon
Use a custom webhook to send feedback data to any solution, including enterprise infrastructures.
REST API to personalize data, actions
info icon
Scale the use of feedback with Power BI, custom dashboards, and other data visualisation platforms. Create custom executions for the widgets and surveys.
Admin permission hierarchy
info icon
Define 3 levels of access for your collaborators. Team owner, admin, members.
Spaces to organize projects
info icon
Spaces allow you to manage projects and users with better structure. The users in each space can also collaborate on incoming feedback and data much easier. There is an independent snippet code for each space to control your widget audience targeting.
Enterprise

Master feedback loops collaboration to deliver unbeatable experiences.

Starts annually from
on request
/month
Contact us
up to
Enterprise plans at Usersnap enjoys unlimited feedback collection
active projects
info icon
The number of feedback widgets or surveys you can have live and running at the same time.
up to
Enterprise plans at Usersnap enjoys unlimited feedback collection
team members
info icon
The number of team members to access Usersnap's dashboard for designing widgets/surveys, responding to customers, and managing feedback workflows.
Exclusive features for Enterprise plan:
Single-Sign-On (SAML, OIDC)
info icon
Connect your enterprise authentication system with Usersnap for safety control over user log-ins
Onboarding session & quarterly check-ins
info icon
A dedicated product specialist will help you and your team set up Usersnap and manage your feedback strategy
Full API access to personalize feedback collection methods
info icon
You can customize and create new collection methods for all types of feedback
Security audit and support
info icon
Global security support according to your custom enterprise infrastructure requirements
Consultation for your customer feedback strategy and program
info icon
A dedicated product specialist will prioritize your issues and offer you and your team knowledge and best practices with Usersnap
Custom terms of service
info icon
You may customize the terms and conditions with Usersnap to fit your organization's special requirements

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Frequently Asked Questions (FAQs)

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