Customer Support Tool

Resolve issues faster and support your customers

Offer many feedback options in your software product or on your website. Collect real-time, actionable customer feedback and bug reports. Let your Customer Service team resolve them in no time.

customer support widgets

customer support widgets

Helping Customer Support speed up time to resolution in SaaS & software companies.

CLEAR BUG REPORTS

Understand customers, and resolve issues faster

Make it easy to see what goes wrong for users with video feedback and screenshots. Follow-up if needed, and improve iteratively. Increase your time to resolution drastically.

Try it for free ⟶

visual feedback

CUSTOMER SUPPORT MENU

Let customers give the feedback they want

Guide users to give feedback on their terms. Users and customers can rate their experience, report bugs, and contact support from the same feedback button.

Get started ⟶

customer satisfaction tracking

Measure your success

Cultivate happier customers by measuring and obtaining insights that can help make your website more successful. Make marketing decisions easier with readily available trend reports.

Learn more about customer satisfaction surveys ⟶

statistics

Integrate with your favorite tools

View all our integrations ⟶

A short video on
how to enable a killer customer support team

Josh Feth

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer, CANVA

View all customer stories ⟶

Test some of our customer support widgets

Feedback menu

Allow customers to browse and choose from a menu of various feedback projects. Link your service chat and documentation with a simple configuration.

Click and see how it works ⟶

CSAT surveys

Surveys help you measure experiences with star or smiley raters and improve the product faster.
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Click and see how it works

NPS

Net Promoter Score

Know if people would recommend your product, and follow up with open-ended questions to find out why
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Click and see how it works

A customer support software you can trust

Best Functionality Customer Feedback App

2021 Leader of Customer Feedback App

Best Ease of Use Customer Feedback App

Most Recommended Customer Feedback App

Top 20 Customer Feedback App

High Performer Customer Feedback App 2021 - Usersnap

Our users love us, check out why ⟶

Collect feedback,
ship better & faster.

Make precise product decisions with user feedback

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