Customer Support Tool

Resolve issues faster and support your customers

Offer many feedback options in your software product or on your website. Collect real-time, actionable customer feedback and bug reports. Let your Customer Service team resolve them in no time.

Get started for free
customer support widgets
customer support widgets
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Helping Customer Support speed up time to resolution in SaaS & software companies.


Understand customers, and resolve issues faster

Make it easy to see what goes wrong for users with video feedback and screenshots. Follow-up if needed, and improve iteratively. Increase your time to resolution drastically.

Try it for free ⟶
visual feedback
feedback menu

Let customers give the feedback they want

Guide users to give feedback on their terms. Users and customers can rate their experience, report bugs, and contact support from the same feedback button.

Get started ⟶
customer satisfaction tracking

Measure your success

Cultivate happier customers by measuring and obtaining insights that can help make your website more successful. Make marketing decisions easier with readily available trend reports.

Learn more about customer satisfaction surveys ⟶

Integrate with your favorite tools

View all our integrations ⟶

A short video on
how to enable a killer customer support team

Josh Feth

“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”

Joscha Feth, Engineer, CANVA
View all customer stories  ⟶

Test some of our customer support widgets

feedback menu

Feedback menu

Allow customers to browse and choose from a menu of various feedback projects. Link your service chat and documentation with a simple configuration.

Click and see how it works ⟶
CSAT icon

CSAT surveys

Surveys help you measure experiences with star or smiley raters and improve the product faster.

Click and see how it works

Net Promoter Score

Know if people would recommend your product, and follow up with open-ended questions to find out why

Click and see how it works

A customer support software you can trust

Best Functionality Customer Feedback App
2021 Leader of Customer Feedback App
Best Ease of Use Customer Feedback App
Most Recommended Customer Feedback App
Top 20 Customer Feedback App
High Performer Customer Feedback App 2021 - Usersnap

Collect feedback,
ship better & faster.

Apply DRIVE2023 for your first month free

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