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Resolve customer issues with the full context attached
Customers report a bug, rate their experience or reach support from one button in your product or on your website. Every report arrives with a screenshot and browser details, so support can act on the first message.
Get started for free
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For support teams in SaaS and software companies who want product to hear what customers report.
Clear bug reports from the first message
Customers show what went wrong with a screenshot or a screen recording, and the browser and page details come with it. If something is still unclear, follow up with the person who reported it.
Try it for free ⟶
One button for ratings, bug reports and support
A feedback menu lets customers rate their experience, report a bug or open your support chat from the same button.
Get started ⟶From support conversation to product evidence
Closed Intercom conversations flow into Usersnap as feedback items, tagged by topic and sentiment. Channels is included from the Growth plan. Product reviews them in the Triage inbox next to in-app feedback and turns recurring issues into scored opportunities on the Opportunities Board.
A short video on
how support teams work with Usersnap
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“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”
Try the customer support widgets
Feedback menu
Customers pick from up to four feedback options, and your support chat and documentation sit in the same menu.
CSAT surveys
Measure experiences with star or smiley raters and see where the product needs work.
Net Promoter Score
Know if people would recommend your product, and follow up with open-ended questions to find out why
What support and product teams say about Usersnap
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