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Resolve issues faster and support your customers
Offer many feedback options in your software product or on your website. Collect real-time, actionable customer feedback and bug reports. Let your Customer Service team resolve them in no time.
Get started for free
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Helping Customer Support speed up time to resolution in SaaS & software companies.
Understand customers, and resolve issues faster
Make it easy to see what goes wrong for users with video feedback and screenshots. Follow-up if needed, and improve iteratively. Increase your time to resolution drastically.
Try it for free ⟶
Let customers give the feedback they want
Guide users to give feedback on their terms. Users and customers can rate their experience, report bugs, and contact support from the same feedback button.
Get started ⟶Measure your success
Cultivate happier customers by measuring and obtaining insights that can help make your website more successful. Make marketing decisions easier with readily available trend reports.
A short video on
how to enable a killer customer support team
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“Usersnap allows us to get feedback more often and more precise ever since we adopted it. This really helps us to iterate faster on our design community's needs.”
Test some of our customer support widgets
Feedback menu
Allow customers to browse and choose from a menu of various feedback projects. Link your service chat and documentation with a simple configuration.
CSAT surveys
Surveys help you measure experiences with star or smiley raters and improve the product faster.
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Net Promoter Score
Know if people would recommend your product, and follow up with open-ended questions to find out why
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A customer support software you can trust
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Collect feedback,
ship better & faster.
Make precise product decisions with user feedback
