Use NPS, CSAT, CES and binary rating systems to measure customer happiness. Follow up with a dynamic open-ended question to understand "why" customers think this way.
Flexible triggers allowing you to ask feedback at the right moment will boost response rate. Customize the widget to fit your branding and theme.
Relevant statistics for you to quickly grasp customers' needs and evaluate your efforts. Knowing when and how to change will lead you to success.
Close the feedback loop by replying to customers or other actions directly in the feedback inbox. Less hassle on management, more time for growth.
3 Surefire Ways To Enhance Your Customer Experience
Customer Experience Strategy for Small Business in 6 Steps
Customer Centric Culture: Purpose and Profitability?