Why is it important?
- You understand what customers actually talk about, not just what the most vocal ones say.
- All your feedback is unified under common themes, no matter where it comes from.
- Manual tagging and endless backlogs become a thing of the past.
- Teams quickly see which topics appear most often and how users feel about them, so the most important issues stand out.
- You can monitor trends as they appear and evolve over time.
How does it function?
AI reviews all your feedback and clusters similar comments together. For example:
- “Reset password not working”
- “Can’t log in”
- “Stuck on password loop”
All these are grouped under one topic: Authentication Issues. As new feedback comes in, the topics update automatically. The system is always learning.
Here’s how that looks in practice:
- “Slow on mobile” and “laggy scrolling” both fall under Performance Issues.
- “Cannot find filter options” is grouped with Navigation or Search UX.
- “Need export options” highlights Reporting Limitations.
Where can you apply this?
- Prioritizing your product roadmap
- Gathering insights from research or discovery
- Tracking release performance
- Escalating support issues
- Identifying and reporting trends
How Usersnap supports you
Usersnap sorts each submission into topics, either detected automatically or from the topics you define under Connect & Manage. Your team can see what is trending without reading every item.
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