Why is this important?
- You don’t overlook major problems.
- No more spending hours on manual sorting.
- Everyone—product, engineering, support—works from the same, clear categories.
- You catch bugs, pain points, and new ideas early.
- Teams fix the right things faster.
How does it work?
- AI reviews each piece of feedback and determines:
- What’s the user saying? (Is it a bug, feature request, question, or feedback about the experience?)
- How do they feel? (Frustrated, happy, neutral?)
- How urgent is it? (High, medium, low)
- What’s the topic? (Groups similar topics together)
- Is this a repeat? (Flags duplicates)
You end up with a clear, prioritized list of what needs attention. No more guesswork.
Here’s how that looks:
- “Upload stuck at 90%” – Bug, high severity, upload module
- “Where do I find reports?” – UX confusion, reporting
- “Need CSV export” – Feature request, data management
How do product teams use this?
- Sprint planning or bug triage
- Continuous discovery—always learning from new feedback
- Monitoring issues after a launch
- Digging into what customers are really saying and wanting
- Spotting signals that a customer might churn
How does Usersnap (Airis) support this?
Airis instantly sorts feedback from screenshots, videos, or surveys. It finds trends, tags important items, and flags urgent issues. This lets product, engineering, and customer experience teams move faster and make better decisions—all through the product development lifecycle.
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