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Customer Feedback Platform
Capture and prioritize the most impactful feedback
Streamline issues, feature requests, and product survey responses with Usersnap to exceed user expectations! The reliable partner for you to build a bug-free, superior UX, meaningful product.
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Reactive & Proactive Collection
Constant insights for your roadmap planning
Empower users to share feedback anytime in the product with screen capturing and annotation tools. Engage with users to measure the sentiment at specific moments.
- See the exact problem with screenshots
- Customize widget design with zero code
- Targeted surveys to increase response rates
Plan Roadmaps & Fix Issues
Organized workflows and strategic overview
Categorize feedback with labels into important topics. Manage development and track issues with the status, assignee, priority fields and more. Connect with 50+ integrations.
- User data auto fetched to analyze context
- Switch between kanban and list views
- 2-way integration with Jira, Azure DevOps
“Usersnap gives us insights on our users’ pain points, top requests, and use cases. It helps us to prioritize new features, improve product design, and figure out how to best provide overall value for Tango users.”
Annie Ng, Growth, Tango
Make Decisions with Evidence
Organized workflows and strategic overview
Analyze feedback trends and customer satisfaction. Monitor customer health with feedback history and segments.
- AI-assisted categorizing and labelling - NEW!
- Export data automatically via REST API
Closing the Feedback loop
Involve customers in the growth of your product
Communicate with your community or stakeholders using the public or limited Board. Follow up on feedback in Usersnap and customer will get an email reply. Let them appreciate your user-centric approach.
- Tailor feedback replies to promote interactions
- Customize branding for widgets, emails, board
Get started now. It’s easy as ...
Start free. No credit card required. Create a project and choose the channels you want to collect from.
Add one snippet to your site or app, then set when and where the widget appears.
Sentiment Sensor tags topic and sentiment on arrival, so the evidence is organized before anyone touches it. Connect Jira, Slack or Zendesk and you are done.
Rated by the teams who use it
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Build better products with customer feedback
15-day free trial. No credit card.
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