TOP 12 Jira Integrations for User Feedback in 2024

In today’s fast-paced digital landscape, you may have countless possibilities for your product, yet building a real pain killer (and not just a vitamin) requires deep knowledge of your users and constant listening to user feedback.

If you’re seeking to enhance your user feedback process and harness the full potential of Jira, you’re in luck! We’ve curated a comprehensive list of the top 12 Jira user feedback integrations that will revolutionize the way your company collects and manage user feedback.

With Jira as your product development hub, these integrations offer seamless collaboration, efficient planning, and smarter workflows, all within a single, integrated system.

Whether you’re dealing with bug reports, feature requests (FYI: We have an amazing feature request template here), or gathering insights for product enhancements, these integrations will supercharge your feedback process and take your team’s productivity to new heights.

Let’s dive in and discover the ultimate list of Jira feedback integrations that will move your product toward excellence in 2024 (and beyond)!

The value of user feedback

Let’s be honest here. Collecting user feedback in Jira can be challenging without a more user-friendly tool and proper integration. Here’s why it’s usually a struggle:

• Fragmented channels: Feedback scattered across platforms makes consolidation and management difficult.
• Manual entry: Transferring feedback manually is time-consuming and prone to errors.
• The limited context in Jira: Gathering comprehensive information from your users can quickly become disconnected from the rest of the team.

Why should you collect user feedback?

• Customer-Centric Development: Feedback aligns your product roadmap with customer needs, and you are solving the right problems.
• Early Bug Detection: Feedback acts as an early warning system, catching potential issues.
• Data-Driven Decisions: Feedback provides actionable insights for informed decision-making.
• Enhanced Engagement: Engaging with users and addressing concerns builds loyalty.
• Competitive Advantage: Prioritizing feedback delivers a superior user or customer experience.

Also Read: What is a feedback loop?

12 Jira integration for collecting user feedback and enhancing collaboration efficiency across the teams

We have manually collected 12 interesting integration user feedback Jira integrations that enhance collaboration, streamline communication, and improve efficiency in managing user feedback.

These integrations simplify feedback management, provide valuable insights, and empower teams to make data-driven decisions.

Discover the pros and cons of each integration to choose the right solution for your team. 

Let’s unlock the full potential of user feedback with these tools, which all allows Jira integration.

1. Usersnap’s two-way integration with Jira

Not only is it easy for users to send feedback by screen captures and auto-attached metadata with Usersnap’s feedback widget on your application, but the integration also saves product managers (PMs), product operations (product ops) teams, developers, and DevOps a ton of time in creating Jira tickets with all the details of the user and issue.

The new two-way sync allows you to change an item’s status on both platforms with one click, allowing you to track the status easily and close tickets simultaneously.

Your stakeholders will love the transparency, especially those that don’t have access to your Jira account, of being able to track the development progress anytime by themselves.

You can have Usersnap’s project dashboard as the central place to collaborate or enable the board feature to get a shareable link to view the feedback project.

With Usersnap, you foster a feedback-welcoming culture with your users and a feedback-driven approach to product and roadmap management. The more evidence and context you can provide when creating new features and writing user stories, the more accurate your solution will be. 

Another helpful and unique feature of this integration is that you can preview and edit the fields for Jira’s ticket when you are triaging in Usersnap.

You can select issue type, labels, etc., plus write the solution suggestion in the description without going back and forth between the two apps. 

Now, with the latest Atlassian product, Jira Product Discovery, you can even copy the links of Usersnap’s user feedback items to create “insights” to support an idea on your backlog. Further increasing your confidence in decision-making with the feedback-driven and evidence-based approach.

Key capabilities of Usersnap’s Jira integration:

• Two-way mapping of Jira status and Usersnap status for seamless synchronization, accelerating operational efficiency for product owners and DevOps
• Before forwarding the feedback, fill out and adjust the fields for Jira, empowering developers to seamlessly move on to development with detailed user context
• Utilizing Jira’s latest Forge platform for safe and secure integration with Usersnap
• Inline insight links to review and score the impact on Jira Product Discovery

Pros of Usersnap’s Jira Integration:

1. Streamlined collaboration: Seamlessly connect feedback management with issue tracking, enabling teams to work efficiently and effectively together.
2. Operational efficiency: Easily check relevant activities, respond to feedback senders, and accurately estimate ticket progress and resolution time.
3. Enhanced stakeholder visibility: Provide stakeholders with access to development progress, even if they don’t have direct access to Jira, fostering transparency and collaboration.
4. Improved user context: Enrich roadmaps and user stories with valuable insights, empowering data-driven decisions and understanding user needs.
5. Flexible editing and additional Info: During the forward feedback process, you can edit fields and add extra information to Jira tickets, bridging the gap between feedback and development.

Cons of Usersnap’s Jira Integration:

1. Survey and poll statistics on new feature ideas can not be shared with Jira
2. You have to try it by yourself to see if there are no cons :0)

2. Nsightio Feedback in Jira

This integration connects nSight.io and Jira, allowing you to collect feedback from various sources. With some options and a simple integration process, you can smooth the collaboration, enhance issue tracking, and improve decision-making. 

However, it’s important to consider that they offer only a free plan, so customer support and further feature development could be limited.

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Pros:

1. Easy and free integration with the Jira platform.
2. Basic feedback collection from various sources.

Cons:

1. Pricing structure.
2. Potential learning curve.
3. Limited features.
4. A limited number of reviews.

3. Saber feedback for Jira

The integration between Saber Feedback and Jira offers easy authentication and setup, simple feedback submission, and customizable feedback forms.

However, it’s important to consider the limited features in the free plan, potential scalability limitations, and the need for additional configuration for specific requirements.

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Pros:

1. Effortless feedback submission from Saber Feedback to Jira.
2. Customizable feedback forms and fields.
3. Lightweight widget.

Cons:

1. Limited features in the free plan – 30-day trial.
2. Potential limitations in terms of scalability for large-scale projects.
3. It may require additional configuration for specific Jira workflows or customizations.

4. Pendo’ Jira integration

Discover the power of the Pendo.io JIRA Add-on for Feedback, simplifying collaboration and streamlining your workflow.

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Pros:

1. The effortless setup process for seamless integration between Pendo.io and JIRA.
2. Real-time synchronization of feedback data, eliminating manual entry.
3. Enhanced visibility and tracking of feedback within JIRA.
4. Seamless collaboration among product managers, developers, and stakeholders.
5. Improved decision-making with user feedback integrated into JIRA workflows.

Cons:

1. Limited customization options for the synchronization of feedback data.
2. Possible challenges in adapting to Pendo.io’s interface and workflow.
3. Potential technical issues or bugs that may arise during usage.
4. Limited integration support for older versions of JIRA.

5. OutSystems’ JIRA Integration for feedback collection

Optimize your feedback workflow with OutSystems’ JIRA Integration. Simplify collaboration and issue management and make informed decisions for successful product development.

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Pros:

• Smooth feedback submission process directly from OutSystems to JIRA.
• Enhanced visibility and issue tracking within JIRA.
• Improved collaboration between development teams and stakeholders.
• Data-driven decision-making through feedback integration.
• The code is published to the Forge for your reference.

Cons:

• The learning curve involved setup and configuration.
• The limited pricing structure of Outsystems
• Potential compatibility issues with specific JIRA configurations.
• Feature availability may vary based on OutSystems subscription plans.

6. SurveyMonkey’s GetFeedback JIRA Integration

Experience the power of SurveyMonkey’s JIRA Integration and optimize your feedback collaboration.

Synchronize feedback data, track issues effectively, and leverage survey insights for informed decision-making.

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Pros:

• Effortless integration between SurveyMonkey and JIRA effective collaboration.
• Direct sync of feedback data from SurveyMonkey to JIRA.
• Improved visibility and tracking of feedback within JIRA.
• Enhanced decision-making through the integration of survey feedback into JIRA workflows.

Cons:

• Lack of advanced features: You may miss out on more robust reporting or analysis functionalities.
• Potential compatibility issues with specific JIRA configurations.
• Availability of certain features may vary based on the subscription plans of SurveyMonkey.

7. Userback’s Integration with JIRA

Improve collaboration with Userback’s integration with JIRA. Connect feedback and issues and make informed decisions for successful product or project management.

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Pros:

• Connect user feedback directly to JIRA issues.
• Easily track and manage feedback within JIRA.
• Improve communication and collaboration between teams using JIRA.
• Make better decisions by incorporating user feedback into JIRA workflows.

Cons:

• Setting up and configuring the integration may require some learning.
• There could be compatibility issues with certain JIRA setups or versions.
• Additional costs might be involved depending on the licensing or subscription models of Userback and JIRA.

8. Ybug.io Integration with JIRA

Experience the power of ybug.io integration with JIRA to optimize collaboration. Streamline bug reporting, improve issue management, and make data-driven decisions for successful project delivery.

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Pros:

• Simple point & click feedback
• Direct synchronization of bug reports and feedback from ybug.io to JIRA.
• Improved visibility and tracking of issues within JIRA.
• Enhanced decision-making by incorporating ybug.io feedback directly into JIRA workflows.

Cons:

• It’s too simple for most businesses.

9. UserVoice for JIRA Integration

Experience the power of collaboration with UserVoice for JIRA Integration. Seamlessly sync feedback and ideas, track issues effectively, and leverage customer insights for informed decision-making.

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Pros:

• Keep product and dev teas in sync.
• Direct synchronization of feedback and ideas from UserVoice to JIRA.
• As issues in Jira are updated, their status is reflected in UserVoice (and vice versa)
• Enhanced decision-making by incorporating UserVoice feedback directly into JIRA workflows.

Cons:

• No user reviews in the Atlassian marketplace

10.  Pastel’s JIRA Integration

Pastel as an alternative to Usersnap is a powerful tool for marketing teams to review and approve marketing collateral like live websites, PDFs, and image files, and they also have Jira integration useful for project management and cross-communication teams.

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Pros:

• Easy integration between Pastel and JIRA for better project management.
• Exporting Pastel comments to a Jira project is one of the best ways to stay on top of feedback and make your clients happy.

Cons:

• Not that good for product development since there are missing many advanced features.

11. Sleekplan’s JIRA Integration

Experience the power of collaboration with Sleekplan’s JIRA Integration. It syncs user feedback, manages issues effectively, and leverages valuable insights for informed decision-making.

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Pros:

• You can push feedback to Jira without leaving the Sleekplan.
• Direct synchronization of user feedback and feature requests from Sleekplan to JIRA.
• Enhanced decision-making by incorporating Sleekplan feedback directly into JIRA workflows.

Cons:

• The availability of certain features may depend on the Sleekplan and JIRA subscription plans.

12.  Jotform and Jira (not the integration)

Jotform offers versatile form-building capabilities with a floating feedback button and customizable HTML integration. Keep in mind that Jotform’s integration with Jira may not be as fully integrated as the native solution. Consider your customization needs when making a choice.

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Pros:

1. Versatile Form Building: Jotform offers a wide range of form-building capabilities, allowing you to create various types of forms to collect feedback from users.
2. Floating Feedback Button: The floating feedback button provided by Jotform allows for easy access and submission of feedback, enhancing user engagement and convenience.
3. Customizable HTML Integration: If you’re using Jotform with a server-based solution, you have the flexibility to insert the feedback button using Custom HTML, providing control over its placement and appearance.
4. Automatic URL Collection: Jotform automatically captures the URL from which the feedback is submitted, providing valuable context and facilitating issue identification and resolution.

Cons:

1. Lack of Integrated Solution: While Jotform offers a floating feedback button, it is not as tightly integrated with Jira as a dedicated Jira issue collector. This may result in a less seamless feedback management process and potentially require additional manual steps for issue tracking.
2. Limited Customization of Jira Issue Collector: Jotform’s integration may not offer the same level of customization options as the native Jira issue collector, limiting the ability to tailor the feedback submission experience to specific requirements or branding guidelines

Follow the next 10 steps on how to integrate user feedback into your existing Jira workflows

Integrating user feedback into your Jira workflows can be a valuable process for capturing and addressing user insights effectively. Here’s a step-by-step guide on how to integrate user feedback into your Jira workflows:

1. Define feedback channels

 Determine the channels through which you collect user feedback. This can include feedback forms, support tickets, customer emails, social media, or dedicated feedback platforms.

2. Consolidate and centralize feedback

Gather and centralize user feedback into a single location, such as Usersnap or a Jira project specifically designed for feedback management. This ensures that all feedback is easily accessible and organized.

3. Create feedback issues

Convert user feedback into actionable issues in Jira. Each piece of feedback should be transformed into a separate issue, providing a clear description of the feedback and any relevant details.

4. Categorize and prioritize

Assign appropriate labels, components, or custom fields to categorize and prioritize feedback issues based on their nature, severity, or impact on your product or service.

5. Link feedback to user stories or tasks

Establish a connection between feedback issues and existing user stories or tasks within your Jira project. This helps correlate feedback with specific development or improvement efforts.

6. Assign and notify

Assign feedback issues to relevant team members responsible for addressing them. Utilize Jira’s notification system to ensure the assigned individuals are notified promptly.

7. Analyze and discuss

Review and analyze the feedback issues as a team. Discuss the insights provided by users and determine appropriate actions or solutions.

8. Plan and implement changes

Plan and prioritize changes based on the feedback received. Create new user stories or items to address the feedback and incorporate them into your product development or continuous improvement cycles.

9. Track progress

Monitor the progress of feedback-related tasks within your Jira workflows. Regularly update the status, add comments, and track any changes made to address the feedback.

10. Close the loop

Once the feedback is addressed and resolved, communicate the resolution to the user who provided the feedback. This ensures transparency and demonstrates your commitment to improving the user experience.

By following these steps, you can seamlessly integrate user feedback into your Jira workflows, enabling your team to effectively capture, prioritize, and act upon user insights to continuously enhance your products or services.

Conclusion

In today’s digital landscape, user feedback is essential for product improvement and the overall success of your business.

Many of these integrations have basic feedback collection functions and provide the ability to implement collecting forms. Only a few of them are really fully functional when it comes to product development and implementation within the Jira ecosystem.

Among these integrations, Usersnap stands out for its ability to streamline collaboration, provide valuable insights, and simplify communication between teams.  With Usersnap’s integration, you can easily sync and edit all input data, and you can leverage the power of continuous feedback cycles.

Choose Usersnap to unlock the full potential of user feedback and take your product to new heights in 2024 and beyond!

Also Read:

Website feedback tool to optimize feedback workflow

FAQs

What is Jira integration?

Jira integration involves connecting Jira with other software applications or systems to facilitate seamless data flow and collaboration. By integrating with development tools, collaboration platforms, and testing systems, Jira ensures streamlined workflows, improved communication, and efficient project management, ultimately enhancing overall productivity and team coordination.

How do I integrate Jira with an application?

To integrate Jira with an application, you need to first assess your integration requirements and explore Jira’s APIs and documentation. Then, choose the appropriate integration method, develop the necessary code or scripts, test the integration thoroughly, deploy it to your production environment, and monitor its performance. Following these steps will enable seamless data exchange and collaboration between Jira and your application.

Can we integrate with Jira?

Yes, it is possible to integrate with Jira. To integrate with Jira, you need to assess your integration requirements and explore the available integration options and APIs provided by Jira. Depending on your specific needs, you can choose from various integration methods such as REST APIs, webhooks, Jira Connect, or Atlassian Marketplace apps.

Is Jira integration free?

Jira integration itself is free in terms of the integration capabilities and APIs provided by Jira. Jira offers a range of APIs and integration options as part of its core functionality. However, it’s important to note that certain integration features or specific tools used for integration may have associated costs.