A new experience on Usersnap: adding more context and improving efficiency for user feedback workflows

2 weeks ago
Ashley Cheng

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But…

Will online stores ever beat real ones? + Survey results of what customers think

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar…

1 month ago

A guide to using testimonials and customer feedback in marketing emails + example templates

As per a report, “People are 270% more likely to purchase a product with five reviews than one with no…

3 months ago

[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh. Great customer experience can not be built by…

4 months ago

7 Reasons Why Developers Need To Embrace UX Design

Did you know that technical issues are the number one reason people delete apps off their phones? That’s right! More…

4 months ago

The State of Customer Experience Report in 2020 – CX statistics to help you move in the right direction

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We must say - it's…

4 months ago

Testing Product Names for SaaS: How to Choose Names for New Features

Having a great SaaS name places you in a great location on this map, closer to your target customers and…

7 months ago

Track feature requests & read customer feedback on Slack: what we do at Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the…

7 months ago

Top 6 Translation Management Tools for Software Builders

As a business, we're regularly trying new products and tools to help us with our software development. Especially when building…

8 months ago

CX Manager vs. Customer Support: What’s the difference, and why you need both

You’re probably already aware that customer support is important for digital companies. According to Entrepreneur, great customer support strengthens your…

8 months ago