Must try: Video screen recording eliminates user feedback confusions

2 months ago
Ashley Cheng

I wish I can just send a video screen recording. Please delete this sentence from your vocabulary. Because we’ve heard…

CX’er Huddle in the Feedback-Tribe with Adrian Brady-Cesana

Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a…

2 months ago

Feature requests and how a feedback-driven SaaS company handles them

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that…

2 months ago

A new experience on Usersnap: adding more context and improving efficiency for user feedback workflows

“Phew” is what your users say when they realize it’s that easy to take a screenshot of a bug. But…

3 months ago

Will online stores ever beat real ones? + Survey results of what customers think

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar…

3 months ago

A guide to using testimonials and customer feedback in marketing emails + example templates

As per a report, “People are 270% more likely to purchase a product with five reviews than one with no…

5 months ago

[Webinar] Breaking department silos to build great Customer Experience

Are your CX efforts not showing impact? Is your team working on customer journeys alone? Oh-uh. Great customer experience can not be built by…

6 months ago

7 Reasons Why Developers Need To Embrace UX Design

Did you know that technical issues are the number one reason people delete apps off their phones? That’s right! More…

6 months ago

The State of Customer Experience Report – CX statistics to help you move in the right direction

It’s been 2 years since we at Usersnap started developing a tool for Customer Experience. We must say - it's…

6 months ago

Testing Product Names for SaaS: How to Choose Names for New Features

Having a great SaaS name places you in a great location on this map, closer to your target customers and…

9 months ago