Connecting Usersnap with Redmine
Usersnap integrates well with Redmine (installed on premise) starting from Version 2.3.0 (it even should work down to Redmine version 1.4)
Please enable the API support on your Redmine instance (Administration, Settings, Authentication, Enable REST web service). It is recommended to create a special user for the Usersnap reports.
Due to a known Redmine bug, API users need the administrator right to list users and issue categories via the REST API. Please check the Administrator checkbox while creating your user. You can leave the Admin setting off, but having the choice to assign issues directly to a user is normally the best option.
Back in the Usersnap API key configuration, enter your Redmine URL and the API key of your previously created user (which is accessible under My Account in the right column, show API access key).
After a successful connect, you can select a project, assign the ticket automatically to a user, set the tracker, priority and version and last but not least the issue category of the newly created ticket. This will help you to organize your Usersnap feedbacks.