How does a team under 10 people pull off software localization in over 60 countries?
Well, it requires super talented and enthusiastic people. And also having a super easy-to-use feedback reporting tool for power users to send in screenshots of translation issues comes in handy as well!
Content Snare makes collecting content and collaborating with clients easy and seamless. Request files, set up a reminder schedule, and approve or request changes all in one dashboard.
As of 2020, Content Snare is used in 62 countries with hundreds of agencies relying on Content Snare to keep track of content and design with their clients.
James Rose, a co-founder who also wears the hats of product management and marketing at Content Snare, is keen to make the platform more localized so users can enjoy a candid, professional and straightforward experience.
As an up-and-coming and remotely functioning startup, the essential team at Content Snare is compact and can not afford to mess around with mundane tasks.
But with the business history starting out as an SEO web development agency, software localization was a “must” type of task.
The user interface is translated into local languages with a third-party translation management tool. But it’s difficult to have a wholesome quality assurance procedure as the team primarily speaks English only.
Fortunately, Content Snare has gained a good amount of enthusiastic users all over the world who are happy to help them perfect the translations.
Now the question is how?
The team has decided to reach out to their power users and ask them to report any translation errors. However, the time and hassle that these users are willing to spend are limited. So the tool to file issues needs to be able to get the job done as quickly as possible.
James had four criteria in mind when looking for a visual user feedback tool. And after comparing a few options, only Usersnap ticked all the boxes.
“The process with Usersnap is insanely easy. The end user just clicks the widget, draws a box and types in their feedback.”
James Rose, Founder of Content Snare
“The UX and pricing of Usersnap was a winner for us. While we set it up for localization, I’m now thinking about how we can use this to get other feedback from our power users.”
James Rose, Founder of Content Snare
James frequently shares tips and tools for agencies to improve efficiency on his blog. And before we had the chance to talk to him personally, he already wrote a tutorial post and recorded a video on how he set up the feedback collection process with Usersnap. Check it out:
Usersnap helps SaaS and software companies manage localization, beta testing and user feedback in a more user-friendly, streamlined and automated way.
Languages supported by Usersnap include:
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