The Top 19 Sentiment Analysis Tools for Digital Products in 2025!The Top 19 Sentiment Analysis Tools for Digital Products in 2025!

The Top 19 Sentiment Analysis Tools for Digital Products in 2025!

4 years ago

Brands are always looking for effective ways to gain a larger market share. One approach regularly discussed is the importance…

Feedback management on Usersnap: 10 dashboard tips to boost your collaborationFeedback management on Usersnap: 10 dashboard tips to boost your collaboration

Feedback management on Usersnap: 10 dashboard tips to boost your collaboration

4 years ago

It’s not difficult to get feedback; it’s about what you do next - your feedback management approach decides if you’re…

Website Feedback: The Best Guide in 2025 (Questions, Types, and Tools)Website Feedback: The Best Guide in 2025 (Questions, Types, and Tools)

Website Feedback: The Best Guide in 2025 (Questions, Types, and Tools)

4 years ago

Website feedback is the most important data point to focus on when you’re not sure why your product frustrates users,…

6 Customer Feedback Survey Examples6 Customer Feedback Survey Examples

6 Customer Feedback Survey Examples

4 years ago

If you're still sending out one-size-fits-all feedback surveys, it's time for a reality check. Generic questions lead to generic answers—and…

User Screen Recording: Solving Customer Feedback Errors, Circa 2021User Screen Recording: Solving Customer Feedback Errors, Circa 2021

User Screen Recording: Solving Customer Feedback Errors, Circa 2021

4 years ago

I wish I could just send a user screen recording video. Please delete this sentence from your vocabulary. Because we’ve…

Customer Experience Manager Vs Customer Support: Why You Need Both?Customer Experience Manager Vs Customer Support: Why You Need Both?

Customer Experience Manager Vs Customer Support: Why You Need Both?

4 years ago

You’re probably already aware that customer experience manager and customer support are important for digital companies. However, SaaS, software, and…

How to Build a Customer Community in 2025How to Build a Customer Community in 2025

How to Build a Customer Community in 2025

4 years ago

Probably the most sensible way to leverage screenshot functionality is in building a customer community. Social media best practice is…

How to set popup triggers and display rules for customer feedbackHow to set popup triggers and display rules for customer feedback

How to set popup triggers and display rules for customer feedback

4 years ago

To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup - who,…

Why great customer support is more than a nice-to-have strategy!Why great customer support is more than a nice-to-have strategy!

Why great customer support is more than a nice-to-have strategy!

4 years ago

In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support.…

Best Customer Experience Strategy for Big and Small Business in 6 StepsBest Customer Experience Strategy for Big and Small Business in 6 Steps

Best Customer Experience Strategy for Big and Small Business in 6 Steps

4 years ago

Many small businesses fall short because they overlook the importance of a customer experience strategy. If you are unfamiliar with…