Are you part of a SaaS company? You know better than anyone how challenging this can be. Especially because in…
Brands are always looking for effective ways to gain a larger market share. One approach regularly discussed is the importance…
It’s not difficult to get feedback; it’s about what you do next - your feedback management approach decides if you’re…
Website feedback is the most important data point to focus on when you’re not sure why your product frustrates users,…
If you're still sending out one-size-fits-all feedback surveys, it's time for a reality check. Generic questions lead to generic answers—and…
I wish I could just send a user screen recording video. Please delete this sentence from your vocabulary. Because we’ve…
You’re probably already aware that customer experience manager and customer support are important for digital companies. However, SaaS, software, and…
Probably the most sensible way to leverage screenshot functionality is in building a customer community. Social media best practice is…
To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup - who,…
In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support.…