To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup - who,…
In the old days, simple customer support was something most companies sucked at. But times changed and so has customer support.…
Many small businesses fall short because they overlook the importance of a customer experience strategy. If you are unfamiliar with…
Developing your website and building the customer experience can be a lot of trouble, especially at the early stages. You…
Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a…
Surely all software companies are familiar with beta testing, but how well do you actually do it? If you’re not…
Customer service is important. Super important. If you underestimate the importance of excellent customer service, chances are somewhat slim to…
Did you ever release a "game-changing" feature in your eyes, but no one used it? In addition, was it even…
Struggling to figure out how to grow your feature request, evaluate and build them, and let your customers know that…
Are you having a hard time scaling your customer survey response rate? what is a good response rate for a…