Help Center

Frequently Asked Questions

  • Can I customize the Usersnap widget?
    Yes, the widget can be customized to your needs.
    Starting from the Startup package you can choose from a variety of themes. Our enterprise plans allow you to customize almost everything - white labelling and copy change included.

  • What happens if I need more projects?
    You can upgrade everytime to get more projects. Upgrades are pro-rated in your current payment period.

  • Do you offer discounts?
    Yes. We offer discounts for startups. Get in touch and tell us your story!

  • What payment methods do you accept?
    We accept, VISA, MasterCard and AMEX. You don't need a credit card to sign up.

  • EU Customers
    If you are a customer from the EU with a valid VAT ID, VAT is not included on your bill (reverse charge system). VAT will be included for EU customers without a VAT ID (i.e. you are an individual).

  • What is your refund policy?
    We offer a free 15 day trial, so take your time to find out if the product fits to your requirements. You can cancel your subscription any time but we do not offer partial refunds for the remaining subscription.

Let's connect and get in touch!