Help Center

Frequently Asked Questions


  • Can I customize the Usersnap widget?
    Yes, the widget can be customized to your needs.
    Our standard plans includes a variety of widget colors and themes.
    Our enterprise plans allow more customization such as white labelling and widget text and styles.


  • What happens if I need more projects?
    You can upgrade everytime to get more projects. Upgrades are pro-rated in your current payment period.


  • Do you offer discounts?
    Yes. We offer discounts for startups. Get in touch and tell us your story!


  • What payment methods do you accept?
    We accept, VISA, MasterCard and AMEX. You don't need a credit card to sign up.


  • EU Customers
    If you are a customer from the EU with a valid VAT ID, VAT is not included on your bill (reverse charge system).


  • What is your refund policy?
    We offer a free 15 day trial, so take your time to find out if the product fits to your requirements. You can cancel your subscription any time but we do not offer partial refunds for the remaining subscription.


  • Which project management- & bug tracking integrations are included in Usersnap Track?


  • Which customer care integrations are included?



Do you have some more questions for us?

Drop us an email and say hi to our team!

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Customer support using usersnap tutorial how to help@usersnap.com

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