Product Updates

What's new at Usersnap? Get updated on new features, improvements and bug fixes.

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DEC 15 2020

IMPROVEMENT - feedback platform



Customizable annotation toolbar - offer various options for annotating screenshots of your browser screen to your users
annotation bar of Usersnap

From now on you can display the toolbar with five annotation options to your users on any feedback widget of the Usersnap feedback platform.

Configure which annotation you can to offer your users. These are the options: Select with highlight, comment on multiple spots, draw with a pen, point with an arrow or hide sensitive information.

Also available for mobile web browsers. Get easily understandable feedback on your UI via mobile phones of your users.

MAR 23 2021

IMPROVEMENT - feedback platform

Company plan users are now also enabled to customize the widget
- change header text
- change background color
- add header logo
- add icons on the routing menu
- change the fonts on the widgets

We improved the email integration with additional fields:
reporter’s email, custom data, labels

The link to the video screen recording is sent to the integrations.

We changed the onboarding flow a bit to personalize your Usersnap experience in the future. You are asked for your role, industry and main goal of using Usersnap.

FEB 26 2021

NEW FEATURE - feedback platform

Video screen recording - let your users or clients show their full experience. Every feedback & issue report has a story. See them with built-in video screen recording. Know what goes wrong in your users' context. Resolve issues faster with video feedback. Rolled out to almost all widgets.

FEB 17 2021

IMPROVEMENT - feedback platform

Installation of the Usersnap snippet code is on a central place - To make it easier to find the installation code for Usersnap, we placed it on the left main menu. The project-specific installation information was moved to “Configuration” → “General“.

FEB 16 2021

IMPROVEMENT - feedback platform

Six new languages now supported on Usersnap widgets - Select from Chinese Traditional, Chinese Simplified, Japanese, Korean, Polish, and Russian and customize your widgets to provide your customers the most comfortable and professional experience.
Upgrade your account

FEB 2 2021

IMPROVEMENT - feedback platform

Add additional team members and projects in the dashboard - If you are on our company plan, you can add conveniently additional team members and projects if necessary. Go to your billing section and upgrade your account.
Upgrade your account

JAN 14 2020

IMPROVEMENT - feedback platform

Native integration with GitHub for our feedback platform - collect visual feedback during your testing phase and send it directly to GitHub (without Zapier). Make your issue tracking and bug collection easier than ever.
annotation bar of Usersnap

JAN 11 2020

IMPROVEMENT - feedback platform

Download mobile apps for managing feedback - after finishing our beta test for our new mobile apps for managing and analyzing feedback on your mobile phone, we finally launched our apps.

You can download the Usersnap mobile app on iOS and Android. Go into your appstore and search for Usersnap. We would love to hear your feedback.
annotation bar of Usersnap

Improvements to the rendering engine
- over the year's, we are grateful about the positive feedback we received for the accurate screenshots our product creates to make the feedback & issue reporting of your users easier to understand. From time to time, we have to update the engine behind it (rendering engine) to adapt to the changing web technology.

The new engine should improve the rendering of your users' screenshots. Send us your feedback about it.