Product Updates

What's new at Usersnap? Get updated on new features, improvements and bug fixes.

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DEC 15 2020

IMPROVEMENT - feedback platform

Customizable annotation toolbar - offer various options for annotating screenshots of your browser screen to your users  
annotation bar of Usersnapdashboard of Usersnap - how to configure the annotation bar

From now on you can display the toolbar with five annotation options to your users on any feedback widget of the Usersnap feedback platform.

Configure which annotation you can to offer your users. These are the options: Select with highlight, comment on multiple spots, draw with a pen, point with an arrow or hide sensitive information.

Also available for mobile web browsers. Get easily understandable feedback on your UI via mobile phones of your users.

DEC 14 2020

Improvement - Feedback platform

Notifications - stay on top of every update. Decide when you want to stay informed and when not.
Decide who gets notified
If team members subscribe to a project, they add the project to their inbox and will get notifications on new feedback items. Even, if you are unsubscribed, you get informed if you are mentioned.

See whether you are subscribed or not. Within a project you can add or remove team members from a project to get notified or not.

DEC 14 2020

IMPROVEMENT - Feedback platform

Button positions
Add multiple comments within one screenshot
Place the feedback button on various positions to fit into your web application. Additional button positions: left top, top left, top center, top right, right top, bottom left, bottom center

DEC 07 2020

BUGFIXES - FEEDBACK PLATFORM

- Integrations - our prefix is optional now.
- Labels will be passed on with the integrations in the description
- And within the Jira integration the reporter is matched with the Usersnap reporter (if available).

NOV 27 2020

New Feature - FEEDBACK PLATFORM

Multi-comment annotation available within the feedback platform projects.
Add multiple comments within one screenshot
Usersnap is well know for its accurate screenshooting technology. Decide whether your users shall give you a single comment or multiple comments within a screenshot.

NOV 23 2020

New Feature - FEEDBACK PLATFORM

Native Webhook integration available. Integrate Usersnap with most of your tool stack. Webhook is a generic interface to transfer all feedback data from Usersnap to most other software solutions.


NOV 17 2020

New Feature - FEEDBACK PLATFORM

Native Email integration available. Send feedback items automatically or manually to other software solutions like ServiceNow, Jira ServiceDesk, Zendesk or Intercom.
Integrate various customer service solutions via Email integration with UsersnapIntegrate various customer service solutions via Email integration with Usersnap


NOV 11 2020

New Feature - FEEDBACK PLATFORM

Native Azure DevOps integration available. Send feedback items automatically or manually Azure DevOps and integrate it into your QA or UAT process.
Integrate Usersnap with Azure DevOpsIntegrate Usersnap with Azure DevOps


NOV 11 2020

IMPROVEMENT - FEEDBACK PLATFORM

Configurable Call-to-Action (CTA) for each feedback widget type.
Use various CTAs for each feedback widget
Configure what should happen after a user submits the feedback. You can redirect to a different page, chain various feedback widget types or execute JavaScript. It gives you the flexibility you want and need.

OCT 30 2020

NEW FEATURE - FEEDBACK PLATFORM

Native Trello integration
Native Trello integrationNative Trello integration
Integrate Trello into your feedback process.

OCT 22 2020

IMPROVEMENTS - FEEDBACK PLATFORM

Multiple improvements and fixes - this time we boosted a bit the UI for you. We reworked the project overview with a live/offline status, displaying the owner of the project. Additionally, we add a new widget preview in the configuration page to give you a live-preview of your configuration changes.

This is a bummer! Feedback reporters can additionally to the solid screenshooting technology add attachments like documents or videos to their issue reporting or feedback submission.

If you need custom data reported with each feedback item like your application version, this can be easily added to each feedback item.
Improved project overviewAdd attachments to each submission


OCT 1 2020

NEW FEATURE - FEEDBACK PLATFORM

Schedule interviews - one of the time-consuming tasks for product managers and UX researchers are scheduling interviews. This new widget should help you to gather the right users for qualitative interviews.
Schedule user interviews


SEP 29 2020

IMPROVEMENTS - FEEDBACK PLATFORM

Some improvements are launched
- Improvement of widget configuration for email field
- Improved UI/UX for “Take screenshot” button
- Improved way to add multiple URLs where widget should be displayed
- Customizable thank you screen
- Trigger improvement, fire widgets after a time delay
Schedule user interviewsSchedule user interviewsChangeable thank you screenTime-triggers for widget


SEP 21 2020

NEW FEATURE - FEEDBACK PLATFORM

Add disclaimer content to your widgets
Make feedback submitters aware of your privacy rules or what you expect from them. Easy with the disclaimer text.

Add a disclaimer text


SEP 14 2020

NEW FEATURE - FEEDBACK PLATFORM

Show the feedback widget at the right time. That's important to get the right feedback.

Choose whether your popup should show automaticallyButton positions
Decide whether the widget is opened via a button or automatically by a trigger. Trigger the widget by an event you want to initiate programmatically.

Choose between various positions of the feedback button to not overlay any function of your website or app.

Add an additional custom field like an additional second question or ask for a phone number.

SEP 8 2020

IMPROVEMENTS - FEEDBACK PLATFORM

Improved list search filters

List filters
Design update for the search field to make it easier to use with a new order of the filters. You can restrict the time period in the search now.

SEP 2 2020

NEW FEATURE - FEEDBACK PLATFORM

MS Teams native integration added.
Integrate MS teams and Usersnap
Inform your team via MS Teams whenever a new feedback item comes in.

Reduce churn and grow your customer base with Net Promoter Score (NPS)

Know your customer brand perception, detect critical issues and transform unhappy customers into brand advocates.

Uncover your customer loyalty drivers

Request A Demo
Happy Usersnap customers

Turn unhappy customers into true fans

Understand what customers think of your site and/or product, discover churn drivers and take appropriate actions.

Try it for free →
Usersnap offers 20+ integrations - a list of logos of supported integrations
A team collaborating in Usersnap about an visual feedback

Maximize the value through sentiment analysis

Add score-based follow-up questions, analyze comments and get to the root of your customer emotions and intents.

Try it for free →

Strengthen customer retention with personalized actions

Segment your customers by loyalty, react to their experiences and desires and predict any business fluctuations.

Try it for free →
Usersnap offers 20+ integrations - a list of logos of supported integrations

Get in touch to see how NPS could work for your business and how to make the most of it

Request A Demo
Tony Stillwell, happy customer of Usersnap

"Listening and hearing our customers has been a priority for us at DivvyHQ out of the gate. Usersnap has made that priority much easier to maintain."

Tony Stillwell
VP of Customer Experience
DivvyHQ

What is NPS and why you should use it

NPS is a trusted benchmarking metric of how your customers feel about you.
You can use NPS to identify which areas of business or product are performing well versus poorly by examining customer feedback from each phase.
NPS explanation

The Net Promoter Score survey isn’t where the magic happens.
It’s where it begins.

Visualize responses and observe trends

Gain meaningful insights over time, make powerful predictions and identify growth opportunities.

Usersnap in action - pointing and commenting
A team collaborating in Usersnap about an visual feedback

Integrate with your Customer Service Solution and 30+ other tools

Seamlessly share insights with the right people across your teams and channels and empower them to take immediate action.

Try it for free →

Talk to us and find out how Usersnap can impact your company success

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