Help us to create the future of Usersnap

Join our team & make a positive impact

About Usersnap

Usersnap transforms the way people collaborate on web projects by providing a suite of visual communication tools. Reporting bugs and giving feedback is as simple as sitting next to the person. We are a bunch of cultural diverse and highly motivated people in a well structured start-up environment.

That’s why we are searching for a

Customer Success Manager

part-time (20 hours / week)

  • We are looking for someone passionate about helping our customers and potential customers get the most out of our Usersnap.
  • As a Customer Success Manager you are responsible for supporting our customers. You are working closely with our customer success- and communication teams.
  • You'll answer questions and solve problems over email and live chat, and sometimes by phone. The tools you'll be using using include Intercom, Gmail, Slack, Skype and

You should...

  • help our customers to get Usersnap working in their workflows.
  • provide individual customer support through efficient, friendly and high-quality responses.
  • enjoy creating fun and educational content in the form of FAQs, webinars and screencasts
  • get customer feedback and summarize it for future product improvements.
  • find, reproduce and report issues of Usersnap and test new product features.

You have...

  • the ability to communicate clearly and professionally in German & English.
  • basic knowledge about modern web technologies and web based products.
  • the ability to solve problems creatively and effectively.
  • high ambitions

Bonus points if you have...

  • a University degree in Business Informatics or any equivalent qualification
  • experience in B2B SaaS businesses
  • read all our blog posts :)
Apply for job

How to apply?

Just send us an email to with your CV / Portfolio and reasons why you should be the next one joining the Usersnappies.


  • Your are self-motivated, creative and brave enough to execute and evaluate your ideas
  • If you have experience in a start-up it’s great, but it’s not a must

What we offer

  • An exciting job in an effectively organized start-up
  • Competitive salary (please include your anticipated salary in the cover letter)
  • Part-time work (20 hours)
  • By law, we are forced to add following information according to GlBG: The KV-Minimum Base salary for this position is €2.158,- monthly gross (IT-Kollektivvertrag 2015, Regelstufe ST1). The actual salary depends on your qualification.


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