Help Center

Troubleshooting

General Topics

This section will help you troubleshoot some common problems you may encounter when installing and using Usersnap on your website or webapp.

Protected Sites/Basic Authentication

If your website or webapp is protected, behind a firewall or require users to be authenticated, you will need additional settings when setting up Usersnap.

CSS/Style Issues with Screens

This section shows you how to configure your settings if you encounter CSS or Style issues when creating screens with Usersnap.

FAQ

Read through some of our most frequently asked questions.



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