Help Center

Install the feedback widget on your site

While working on a web project, it's important to get feedback and bug reports as easy as possible. Add a few lines of JavaScript code to your template and you will get easy to understand bug reports with Usersnap.

First of all, open the project settings by clicking on the gear button in the upper right corner of your project.

For security reasons, you need to enter the URL of your site into the "Allow widget on sites" section. The default widget settings are a good fit for web development projects.

You can change the tools and color of the widget by clicking on the "Change color and features of the widget" button. Check out all feedback widget settings to see what's possible!


Once you've set up your URLs, copy the JavaScript snippet to your website right before the closing body tag.

Upload the changes to your web server and you will see the Usersnap button on your page. If you are using a local development system or a protected staging system, read our protected pages setup guide

WordPress, Drupal, Joomla, Typo3

WordPress plugin logo Usersnap

Usersnap is available as WordPress plugin, installing it is straight forward. You can download it here.



Drupal plugin logo Usersnap

Usersnap is available for Drupal 8, Drupal 7, and Drupal 6.


Drupal 8:

git clone --branch 8.x-1.x
http://git.drupal.org/project/usersnap.git

Download the plugin: Usersnap for Drupal 8

Drupal 7:

git clone --branch 7.x-1.x
http://git.drupal.org/project/usersnap.git

Download the plugin: Usersnap for Drupal 7

Drupal 6:

git clone --branch 6.x
http://git.drupal.org/sandbox/hatsch/1313672.git

Download Usersnap for Drupal 6: Usersnap for Drupal 6

After installation, please enter your API-Key in the plugin settings. This plugin enables 'permissions', so you can enable Usersnap for different roles on your page. Drupal support is still experimental - Please contact us, if you need help: help@usersnap.com. Thanks to Stefan from dorftv.at for this contribution!


Joomla extension logo Usersnap

Download Usersnap for Joomla: Usersnap for Joomla

Add the Usersnap plugin to your Joomla-Installation, after that please enter your API-Key in the "Usersnap" menu into the field "API-Key". You're up and running!


typo3 extension logo Usersnap

We are supporting Typo3 with a very easy template configuration. A step-by-step guide to get Usersnap on Typo3 can be found here.


magento extension logo Usersnap

Usersnap is also available as a Magento extension - installing it is straight forward. You can download the Magento extension from Usersnap here.



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