Help Center

Install the Usersnap widget on your Site


With Usersnap, getting feedback and bug reports on your website or web app is fast and easy.
Just add a few lines of JavaScript code to your template and you can start receiving feedback and bug reports in your Usersnap project.

Here's how it works.

Go to the 'Widget configuration' tab of your project's settings and add the URL of your website or web app in the 'Allow widget on sites' section.

You can customize your widget by clicking on the 'Change color and features of the widget' button. Check out the Usersnap feedback widget to see all its features and functionalities.

Once you've set up your URLs, copy the JavaScript snippet and embed it on your website right before the closing body tag.

Alternatively, we also offer CMS plugins & extensions

Once you've applied these changes to your website or web app, you will see the Usersnap button on your site.

button

Websites that are protected behind a firewall or require user authentication

If your website or webapp is protected behind a firewall or require users to be authenticated, you will need additional settings when setting up Usersnap. You can find the relevant information here.


WordPress, Drupal, Joomla, Typo3, Magento

Usersnap offers plugins & extensions for major content-management systems. So no need to implement any code. Just use our existing plugins for your website or web app.


WordPress plugin logo Usersnap

Usersnap is available as WordPress plugin, installing it is straight forward. You can download it here.


Drupal plugin logo Usersnap

Usersnap is available for Drupal 8 and Drupal 7.

Drupal 8:

git clone --branch 8.x-1.x
http://git.drupal.org/project/usersnap.git

Download the plugin: Usersnap for Drupal 8

Drupal 7:

git clone --branch 7.x-1.x
http://git.drupal.org/project/usersnap.git

Download the plugin: Usersnap for Drupal 7

After installation, please enter your API-Key in the plugin settings. This plugin enables 'permissions', so you can enable Usersnap for different roles on your page.
Drupal support is still experimental - Please contact us, if you need help: help@usersnap.com.
Special thanks to Stefan from dorftv.at for this contribution!


Joomla extension logo Usersnap

Download Usersnap for Joomla: Usersnap for Joomla

Add the Usersnap plugin to your Joomla-Installation, after that please enter your API-Key in the "Usersnap" menu into the field "API-Key". You're up and running!


typo3 extension logo Usersnap

We are supporting Typo3 with a very easy template configuration. A step-by-step guide to get Usersnap on Typo3 can be found here.


magento extension logo Usersnap

Usersnap is also available as a Magento extension and installing it is straight forward. You can download the Magento extension from Usersnap here.


Next section: Creating screens



Need more help installing the Usersnap widget on your site?

Drop us an email and say hi to our team!

using usersnap tutorial
Customer support using usersnap tutorial how to help@usersnap.com

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