Save 50% Testing Time with the Leading Visual Feedback Solution

Avoid back & forth communication with your engineers by using Usersnap for Quality Assurance (QA), Testing, User Acceptance Testing and Visual Bug Tracking.

Collect feedback and ratings to measure customer experience and refine customer journey
Microsoft is a happy customer of UsersnapFacebook is a happy customer of UsersnapCisco is a happy customer of UsersnapAirbus is a happy customer of UsersnapFastcompany is a happy customer of UsersnapLyft is a happy customer of UsersnapBridgestone is a happy customer of Usersnap

No unclear bug reports with Visual Feedback

Screenshot without switching apps

Let your testers use the widget or browser extension directly in their website or app. Say goodbye to the hassle of uploading and saving screenshots.

See what your users see

Get the exact screen of your users. Receive pixel-accurate screenshots taken from the specific browser type.

Make feedback available for all users

Multi-language support

Speak to your users with their language. Usersnap supports 8+ languages to collect visual feedback.

No tickets to fill out

It's so easy & intuitive that you will never have to explain how to feedback. No forms. Just comment on the screen. Submit. Done.

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Usersnap feedback widget in different languages

No follow-up communication necessary

Record your users' errors

Get users' client-side errors

Some issues happen because of JavaScript errors that your users are not aware of. Usersnap automatically adds these error logs to the feedback.

Technical context & data checked

Never ask for browser versions, screen sizes, and URLs again. Usersnap files them automatically: browser (incl. version), operating system, screen size (incl. browser window size), and URL.

Ask for feedback in the right moment

Trigger feedback with API

Ask for feedback only after specific user activities. No problem. You can trigger the widget with JavaScript-based API and request feedback at the right moment.

Unlimited feedback reporters

Have as many users submit feedback as you want. Let it be 1 or 1,000... you pay the same.

API code

Feedback widget for screen capturing

Customizable feedback buttons

Customizable Feedback Button

Add a feedback button to your digital product or website in minutes with your branded colors. Collect feedback and issues from your users and testers seamlessly.

Flexible Feedback Widget Options

Customize input fields on your widget the way you need it. Ask users to categorize their feedback, route feedback to the right person and more.

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Mobile support

Usersnap is mobile responsive

Works perfectly on mobile browsers

Never ask for browser versions, screen sizes, and URLs again. Usersnap files them automatically: browser (incl. version), operating system, screen size (incl. browser window size), and URL.

Set up in minutes

Setup Usersnap without developers involved. Just add a few lines of code. Or install a pre-configured plugin for Wordpress, Drupal… or use Google Tag Manager.

Capture visual feedback on the go

Collect issues with browser extensions

If you can’t install a widget on a site, use the Chrome or Firefox browser extension. It’s easy and quick to use.

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Record your users' errors
Customer-centricity made easy with Usersnap user feedback and insights tool, see case study with DivvyHQ, Canva and Hawaii Airlines

“Let me show you the smooth integration in a personal demo.”

Klaus-M. Schremser, Product Specialist of Usersnap
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Feedback dashboard - resolve issues faster

Screenshot in Usersnap

Centralize all the details

Understand the entirety of issues and feedback in one glance. In this detail view you get comprehensive insights on each issue with the screenshot, all annotations, and the context information.

Organize your issues with labels

Manage and categorize all issues with easy-to-use labels. You can create your own labels and assign labels automatically via the API.

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Have quick access to all feedback items

Filter & Manage Results

Filter your issues and create personal lists to have an efficient overview of your projects. Label the issues to categorize them better. Teams can even organize product roadmaps simply with labels.

Closing the feedback loops

Follow up feedback with your users directly in Usersnap. Turn unhappy users into happy users by replying to their reported issue timely. View their responds in the communication timeline.

Personal lists in Usersnap

Projects & Lists to triage issues effortlessly 

Organize your projects - Usersnap

Organize and streamline visual feedback

Usersnap is the ideal hub for all your product, website and user issues. Track the statuses and process the matters easily in one dashboard.

Projects from QA to Customer Feedback

Add projects for visual QA or measure customer experience. Multiple projects at your fingertips in Usersnap.

Export Data or Archive Projects

Be the master of your data and export your issues with all data from your QA projects. To have a clean view of your running projects, you can archive finished or delayed projects.

Enhance your existing workflow

Collect user feedback for Jira

Jira is a great solution for issue tracking, but submitting a feedback is rather complex for testers and users. Simplify the collection process with Usersnap in your product and set up automatic transfers to Jira.

Use 20+ other integrations

Use one of our many other integrations to well-known solutions like Trello, Salesforce, Asana, Redmine, Basecamp and more.

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Adapt your workflow to your needs

Integrate various enterprise solutions

Connect your Customer Service Apps

Make your customer care team more successful in communication with visual tools, integrate solutions like Intercom, Jira Service Desk, and Zendesk.

Specific workflows for each project

Each project is different. Set up different workflows and enable different integrations for each project in Usersnap.

93% of our customers said they QA process was much faster after adding Usersnap.

Level up your feedback channels

Get notified via Slack - Usersnap

Get notified and act promptly

Instant feedback is important for your users to get the feeling you care about their feedback. Browser notifications will keep you up-to-date on what is happening in your feedback projects.

Integrate with WebHooks

If you have an Enterprise solution not yet supported, you can still connect Usersnap to your software using Webhooks.

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Get feedback in apps with authentication

Works inside of protected web-apps & sites

Collect feedback and bugs inside of protected websites and web applications. Not a problem if your users are signed in.

Give your guests access

Enable your clients to see what issues have already been submitted and be a part of the ongoing conversations. Your clients will love to be up-to-date.

Personal lists in Usersnap

The power of your team

get your team on onboard - Usersnap

Get your team on board and collaborate

Invite your team to Usersnap and work together on issues. Use the power of the team to make better products together.

Assign tasks and tag names

Delegate issues and alert your team by assigning tickets and tagging specific members in Usersnap. They will also be notified via email or Slack.

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Additional features

Cloud-based Hosting

Usersnap is cloud-based so you don't have to worry about installation and maintenance. Our clients' businesses have hundreds of millions of page views and Usersnap scales with them. Our hosting centers are ISO 27001 and SOC-2 certified.

Security

Your data and your customers’ data must be safe. We offer a variety of security measurements to be a valuable part of your feedback process. 256-bit SSL protected, 100% GDPR compliant

Usersnap API

Adapt the appearance and functionality to your needs with the powerful Usersnap API for customization.

Enterprise

If you have special requirements for adapting Usersnap in your organization, we offer Enterprise plans, separate SLAs and other payment methods. Just contact us.

Customer Success & Support

Our customer success team is here to help you optimize your outcome with Usersnap while minimizing your time & effort in implementation.

Data Masking & PII & Enhanced protection

Blackout confidential areas in screenshots automatically, let users remove personal data. If you don’t want to store your data on our servers, Usersnap can process them without storing them on our side.

Customer-centricity made easy with Usersnap user feedback and insights tool, see case study with DivvyHQ, Canva and Hawaii Airlines

“Usersnap has significantly reduced our response time to fixing bugs, while it's integration with Jira makes managing feedback from our users easier, too. Consider the Compass engineering team impressed.”

Yunchi Luo, Tech Lead at Compass
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15 days free trial - no credit card needed

Empower your QA with user feedback

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