Make the
voice of the customer
more actionable
Companies building products based customer feedback are 85% more likely to grow and succeed. Listen to your customers and make feedback matter.
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Understand your customers
Measure Customer Loyalty with NPS
Learn how much your customers love your product and would recommend it. Net Promoter Score offers a way to get a trend on customers’ loyalty to your brand.
Customer Satisfaction rating
Do you have a problem with your customers' satisfaction? This can hurt your brand and revenue. Keep an eye on this KPIs without effort. Make the hurdle to start giving feedback for your customers as easy and as clear as possible.
Listen to qualitative feedback
Ask open-follow-up questions
This is the secret sauce of feedback. Listen to your users and learn what they are saying. Pain points, Issues and ambassadors. Everything can be unlocked by a simple question.
Create your own survey questions
Asking the right questions at the right moment unlocks the true potential of feedback. Catch your customers with their true intention.
Widget for customer feedback
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Customizable feedback button
Add a feedback button into your digital product or website in minutes. Collect feedback and issues from your customers. With the button customizer you can adapt it to your brand.
Branded feedback widget
Customize your widget the way you need it. Ask users to categorize their feedback, route feedback to the right person.
Unlimited feedback reporters
Have as many users submitting feedback as you need. It can be one or 1,000. Your investment is the same.
Offer your customers choices
Channeling feedback on your site
Visitors came with different intentions to your website and often fail to find the right communication channel. Offer them a clear path how to get in contact with your company.
User Targeting - trigger feedback with the API
Use widget features, JavaScript, Google Tag Manager to target specific user groups. Feedback should be collected after specific activities of your users.
Multi-language support
Meet your users with the language they speak. Usersnap supports major language to collect visual feedback.
Collect from mobile users
Collect on mobile browsers
80 percent of your audience are using mobile devices. Collect customer feedback in their mobile web browsers. Responsive design is fully supported.
Set it up in minutes
Launch in minutes
No technical knowledge needed. Install and setup Usersnap without any developer skills. Just add a few lines of code for your HTML or use Google Tag Manager.
Preview your widget
Test the appearance of your widget before you launch it.
“Let us find out how to get customer-centricity into your company.”
Analyze feedback and improve your products
Uncover gems in your customer feedback
Have a simple overview what feedback items are coming in and organize them. Uncover hidden gems in customer feedback.
Organize feedback items with labels
Manage and categorize all feedback items with easy-to-use labels. You can create your own labels. You can even organize your product roadmap with labels.
Learn and make unhappy customers happy
Organize feedback items and recognize patterns
Have different buckets for your feedback for different product features. Organize your feedback and unlock pain points and new potentials.
Closing the feedback loops
Communicate with your users from within Usersnap. Turn unhappy users into happy users by replying to their reported feedback. Receive their answers in a communication timeline.
Learn and improve
Analyze trends with statistics
Choose your specific time period and get a metric for this interval. Recognize changes over time and get an overview how often certain issues are re-appearing.
Understand the sentiments of your users
Words are not enough, you have to get into the psychology of your users to truly understand them. Learn how their sentiments are and what triggered it. Usersnap adds sentiments analysis to each feedback item.
Have your personal overview
Inbox - your individual view on feedback
The Usersnap inbox is the new view on feedback, subscribe to projects which are relevant to you and discover learnings from the feedback of your customers.
Cover a variety of use cases
Projects for different use cases
Create and manage your projects in the Usersnap dashboard. Add QA projects or Customer Feedback projects. Handle their settings, access for your team and archive unused projects if necessary. Handle multiple projects at once.
Archive unused projects
To have a tidy overview on your current projects, you can archive finished or delayed projects.
We believe feedback-driven companies provide the best products to people.
Enhance your Customer Intelligence
Send to your Customer Service Apps
To make your customer care team more successful, integrate your solutions like Intercom, Jira ServiceDesk, Zendesk with visual feedback.
Connect to 1,000+ integrations via Zapier
Use one of our many other integrations to well-known solutions like Trello, Salesforce, Asana, Redmine, Basecamp and many more.
Notifications keep you up-to-date
Get notified and act promptly
Instant feedback is important for your users to get the feeling you care about their feedback. Browser notifications will keep you up-to-date on what happens in your feedback channel.
Specific workflows for each project
Each project is different. Set up different workflows and enable different integrations for each project in Usersnap.
Works in an Enterprise environment
Works inside of protected web-apps & sites
Collect feedback and bugs inside of protected websites and web applications. Collect feedback and issues even if you’re users are signed in.
Integrate with WebHooks
If you have an Enterprise solution not supported yet, you can connect Usersnap with your software using Webhooks.
Additional features
Cloud-based Hosting
Usersnap is cloud-based so you don't have to worry about installation and maintenance. Our clients' businesses have hundreds of millions of page views and Usersnap scales with them. Our hosting centers are ISO 27001 and SOC-2 certified.
Security
Your data and your customers’ data must be safe. We offer a variety of security measurements to be a valuable part of your feedback process. 256-bit SSL protected, 100% GDPR compliant
Usersnap API
Adapt the appearance and functionality to your needs with the powerful Usersnap API for customization.
Enterprise
If you have special requirements for adapting Usersnap in your organization, we offer Enterprise plans, separate SLAs and other payment methods. Just contact us.
Customer Success & Support
Our customer success team is here to help you optimize your outcome with Usersnap while minimizing your time & effort in implementation.
Data Masking & PII
Blackout confidential areas in screenshots automatically, let users remove personal data.
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“Listening and hearing our customers has been a priority for us at DivvyHQ out of the gate. Usersnap has made that priority much easier to maintain”
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