Help Center

Console Recorder

The Usersnap Console Recorder feature adds full XHR logs and JavaScript errors to every bug report.

Before you can start, install the Usersnap widget to a website.

Usersnap console recorder for client-side javascript errors

Enabling the feature is very easy. Open the widget configuration tab in the project settings and click on 'Change color and features of the widget'.

Enable the console recorder feature by clicking on the on/off checkbox.

Your Usersnap feedback and bug reports will now contain the log output when the screen was created with the Usersnap widget.

Usersnap console recorder for client-side javascript errors

The Usersnap Console Recorder saves error and log messages and records XMLHttpRequests, too. With this feature, you will know what happened moments before the user clicks on the feedback button.


The Usersnap Console Recorder works with every modern web framework out of the box.

Errors which occur very early (e.g. a body onload function which fails) could be missed by the recorder because Usersnap is loaded asynchronously in order to not hit your page loading time.

If you are using AngularJS, the console recorder needs your help with a small library to record even internal AngularJS errors.

The Usersnap Console Recorder will work only when the Usersnap widget is used to create the screen.
It does not record errors occuring on mobile devices.

Next section: Customer Care Feature

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