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Every little secret about Usersnap

Connecting Usersnap with Trac

Usersnap and Trac can be easily connectedy. Usersnap can connect to on-premise Trac.

Here's how it works:

To use Usersnap’s Trac integration, you need to enable the xmlrpc-plugin for Trac.
Download it from XML RPC-Plugin, copy the egg inside your plugins-directory or install it system wide.
You need to enable it by adding tracrpc.* = enabled to your [components]-section of trac.ini.

Next step is to create a user account for delivering the screenshots to your Trac instance.

You can pick an arbitrary username, but it's important that the user has the following permissions:XML_RPC, TICKET_CREATE, TICKET_MODIFY, TICKET_VIEW:


trac usersnap

If you are using HtDigest-based auth together with trac (skip this if you are using Apache Auth or Trac Basic Auth), you need to switch to Basic Auth, because XML-RPC does not work very well together with HtDigest-Auth.

You should use SSL anyways, so there is no change of your security level if you switch to Basic Auth. After creating the Trac user, you can now connect Usersnap to your Trac instance.

Log in to your Usersnap account or sign up for a free trial.

Go to your Usersnap project’s 3rd Party Integration tab and select Trac from the grid.

trello bug tracking usersnap

Please enter the username, password and host URL of your Trac account.

trac bug tracking usersnap

Click "Connect now!" and set the properties of the tickets you will create with Usersnap, including component, issue type, priority, version, severity and milestone. You can also set CC recipients and the owner.
If you leave any of the fields empty, Trac will fill in your instance's default value.

It's always a good idea to create a special Component or Issue Type for Usersnap reports. This will make it easy to create ticket reports containing only Usersnap reports within Trac.

trac bug tracking usersnap

Click ‘Save’ and start sending Usersnap screens directly to Trac.

trac bug tracking usersnap

Need more help connecting Usersnap to Trac?

Drop us an email and say hi to our team!

using usersnap tutorial
Customer support using usersnap tutorial how to help@usersnap.com

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