Help Center

Every little secret about Usersnap

Connecting Usersnap with Intercom

Intercom and Usersnap can be easily connected.

Here's how it works:

In Intercom, go to "App Settings > Messages and Email" and copy your "default inbound address" for Intercom.
You will need this when you connect Usersnap to Intercom.

intercom bug tracking integration

Log in to your Usersnap account or sign up for a free trial.

Go to your Usersnap project’s 3rd Party Integration tab and select Intercom from the grid.

Integration 3rd party usersnap intercom

Enter your Intercom inbound address.
You can also set a default subject prefix for the Usersnap screens sent to Intercom.

If your users enter an email address on the Usersnap Widget, the ticket is automatically
connected to the sender of the report and you can reply easily within Intercom.

intercom bug tracking integration

Click 'Save' and start sending your Usersnap screens directly to Intercom.

intercom bug tracking integration

Need more help connecting Usersnap to Intercom?

Drop us an email and say hi to our team!

using usersnap tutorial
Customer support using usersnap tutorial how to

Usersnap helps you build great digital products.

With Usersnap Feedback, Chat and Track, you'll get everything you need for building digital products.