Help Center

Every little secret about Usersnap

Connecting Usersnap with Intercom

Intercom and Usersnap can be easily connected.

In Intercom, go to "App Settings > Messaging" and copy your "Incoming email address for Intercom".
You will need this when you connect Usersnap to Intercom.

intercom bug tracking integration

Go to your Usersnap project’s 3rd Party Integration tab and select Intercom from the grid.

Integration 3rd party usersnap intercom

Enter your Intercom incoming email address.
You can also set a default subject prefix for the Usersnap screens sent to Intercom.

If your users enter an email address on the Usersnap Widget, the ticket is automatically
connected to the sender of the report and you can reply easily within Intercom.

intercom bug tracking integration

Click 'Save' and start sending your Usersnap screens directly to Intercom.

intercom bug tracking integration

Need more help connecting Usersnap to Intercom?

Drop us an email and say hi to our team!

using usersnap tutorial
Customer support using usersnap tutorial how to

Let's connect and get in touch!