{"id":12031,"date":"2020-08-26T15:45:21","date_gmt":"2020-08-26T13:45:21","guid":{"rendered":"https:\/\/usersnap.com\/?post_type=ufaq&#038;p=12031"},"modified":"2020-08-26T15:45:22","modified_gmt":"2020-08-26T13:45:22","slug":"why-customers-dont-respond-to-feedback-surveys","status":"publish","type":"ufaq","link":"https:\/\/usersnap.com\/blog\/ufaqs\/why-customers-dont-respond-to-feedback-surveys\/","title":{"rendered":"Why customers don\u2019t respond to feedback surveys?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/ufaq\/12031' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-12031-rqf1slvlTj' data-post_id='12031'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tWhy customers don\u2019t respond to feedback surveys?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-author-date'>\n\n\tPosted\n\tby\n<span class='ewd-ufaq-author'>\n\tAshley Cheng<\/span>\n\ton\n<span class='ewd-ufaq-date'>\n\tAugust 26, 2020<\/span>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>There are many reasons, but mostly it comes down to how strongly they feel about your brand, what sort of feedback you are asking, when and how you send the survey to them.<\/p>\n\n\n\n<p>By making sure you ask relevant, meaningful and simple questions, at the right moment of the customer journey, and via a user-friendly format, the customers&#8217; willingness to respond will improve greatly.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategory:\n\t\n\t\tCustomer Feedback Response\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/usersnap.com\/blog\/ufaqs\/why-customers-dont-respond-to-feedback-surveys\/?Display_FAQ=12031'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Why customers don\u2019t respond to feedback surveys? Posted by Ashley Cheng on August 26, 2020 There are many reasons, but mostly it comes down to how strongly they feel about your brand, what sort of feedback you are asking, when and how you send the survey to them. By making sure you ask relevant, [&hellip;]<\/p>\n","protected":false},"author":47,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[980],"ufaq-tag":[],"class_list":["post-12031","ufaq","type-ufaq","status-publish","hentry","ufaq-category-customer-feedback-response"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why customers don\u2019t respond to feedback surveys? - Usersnap Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usersnap.com\/blog\/ufaqs\/why-customers-dont-respond-to-feedback-surveys\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why customers don\u2019t respond to feedback surveys? - Usersnap Blog\" \/>\n<meta property=\"og:description\" content=\"A Why customers don\u2019t respond to feedback surveys? 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