{"id":12028,"date":"2020-08-26T14:20:11","date_gmt":"2020-08-26T12:20:11","guid":{"rendered":"https:\/\/usersnap.com\/?post_type=ufaq&#038;p=12028"},"modified":"2020-08-26T14:20:12","modified_gmt":"2020-08-26T12:20:12","slug":"how-to-increase-customers-feedback-response-rate","status":"publish","type":"ufaq","link":"https:\/\/usersnap.com\/blog\/ufaqs\/how-to-increase-customers-feedback-response-rate\/","title":{"rendered":"How to increase customers&#8217; feedback response rate?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='date' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='desc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/wp-json\/wp\/v2\/ufaq\/12028' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-12028-NEZkr3VeQR' data-post_id='12028'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tHow to increase customers&#8217; feedback response rate?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t<div class='ewd-ufaq-author-date'>\n\n\tPosted\n\tby\n<span class='ewd-ufaq-author'>\n\tAshley Cheng<\/span>\n\ton\n<span class='ewd-ufaq-date'>\n\tAugust 26, 2020<\/span>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p>The timing of your feedback request is one of the most decisive factor for customers to give you feedback or not. Make sure you are asking feedback at the right time and the right place.<\/p>\n\n\n\n<p>Here&#8217;re 3 tips: <\/p>\n\n\n\n<p>1. <strong>Customers respond best in the moment<\/strong>, using a feedback pop-up to show right after a certain event will get you high respond rate and accurate feedback.<\/p>\n\n\n\n<p>2. <strong>Don&#8217;t ask irrelevant questions<\/strong>, if a customer is browsing shoes and you ask for feedback on your t-shirt collection, they will not be pleased to answer.<\/p>\n\n\n\n<p>3. <strong>Ask for feedback only when the customer is engaged<\/strong>, the customers that interacts with you regularly are the ones that are more likely to respond to your feedback questions.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-categories'>\n\t\n\tCategory:\n\t\n\t\tCustomer Feedback Response\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/usersnap.com\/blog\/ufaqs\/how-to-increase-customers-feedback-response-rate\/?Display_FAQ=12028'>\n\t\t\n\t\tPermalink\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A How to increase customers&#8217; feedback response rate? Posted by Ashley Cheng on August 26, 2020 The timing of your feedback request is one of the most decisive factor for customers to give you feedback or not. Make sure you are asking feedback at the right time and the right place. Here&#8217;re 3 tips: 1. [&hellip;]<\/p>\n","protected":false},"author":47,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[980],"ufaq-tag":[],"class_list":["post-12028","ufaq","type-ufaq","status-publish","hentry","ufaq-category-customer-feedback-response"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to increase customers&#039; feedback response rate? - Usersnap Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usersnap.com\/blog\/ufaqs\/how-to-increase-customers-feedback-response-rate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to increase customers&#039; feedback response rate? - Usersnap Blog\" \/>\n<meta property=\"og:description\" content=\"A How to increase customers&#8217; feedback response rate? 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