{"id":7003,"date":"2017-03-16T12:37:26","date_gmt":"2017-03-16T10:37:26","guid":{"rendered":"https:\/\/usersnap.com\/?p=7003"},"modified":"2025-06-26T08:15:30","modified_gmt":"2025-06-26T06:15:30","slug":"working-at-usersnap","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/","title":{"rendered":"What it’s like to work at Usersnap"},"content":{"rendered":"\n

Usersnap has been called a \u201cEuropean startup to watch out for<\/a>\u201d by Forbes Magazine and have recently won the CESAward and the Born Global Champions Award. We are an international company with operations in Linz, Vienna, and San Francisco. But what is it like to work at Usersnap? We decided to do a virtual tour through our office to give you a glimpse what it’s like to work with us.<\/p>\n\n\n\n

<\/p>\n\n\n

Try Usersnap for User Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n\n\n\n\n

Let\u2019s get to work<\/h2>\n\n\n\n

Slack<\/h3>\n\n\n\n

We use Slack to communicate with our team. Apart from 1-1 communication, channels help us to stay updated of what is going on in our various departments. We share successes, stories, but also ask for ideas. Our #random channel with various funny stories is particularly popular.<\/p>\n\n\n\n

\n

\u201cI love Slack because it combines async and synchronous communication perfectly. No matter if live chatting, video calling, or texting someone. It just works. And it brings the whole team closer together, as it makes communication easier.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Thomas, Growth Manager at Usersnap <\/i><\/p>\n\n\n

\n
\"Slack_-_Usersnap\"<\/a><\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Work on innovative products<\/h2>\n\n\n\n

At Usersnap we get to work on two innovative products: the Usersnap bug tracker and our customer care solution Alpaca, which we will officially launch very soon.<\/p>\n\n\n\n

\n

\u201cEven before I started working at Usersnap, I used the Usersnap bug tracker, which saves a lot of time, when you are trying to communicate with other team members. Working on cutting-edge products is a thrilling experience and also a lot of fun!<\/p>\n<\/blockquote>\n\n\n\n

Christina, Product Manager at Usersnap<\/i><\/p>\n\n\n

\n
\"get-work-done-usersnap\"<\/a><\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Based in Austria, operating internationally<\/h3>\n\n\n\n

Usersnap is headquartered in Linz, but we are operating globally. 96% of our customers are located outside of Austria and this international spirit is deeply ingrained in our work culture.<\/p>\n\n\n\n

Our company language is English and in our team of 15, we have people from many nationalities.<\/p>\n\n\n\n

\n

\u201cI am responsible for answering questions and finding solutions for our customers from all over the world. It\u2019s an exciting and challenging task to make sure customers get the best help possible. It\u2019s definitely a big plus that we have an international team right here in the office. I\u2019m from the Philippines and we have people from Croatia, Germany, the US and all parts of Austria on our team.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Haydee, Customer Success Manager at Usersnap<\/p>\n\n\n\n

Team Meetings<\/h2>\n\n\n\n

Daily Stand-up Dev Team<\/h3>\n\n\n\n

The daily standup-meeting is led by our CPO Josef. Every morning our developers and designers meet in the kitchen<\/a> area to discuss daily tasks and responsibilities. This ensures that everyone knows what the other ones are doing.<\/p>\n\n\n\n

\n

\u201cOur daily stand-up is a great way to start the day and to come together in the beginning. This is the place where our dev team comes together and shares feedback and challenges.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Josef, CPO and Co-Founder at Usersnap <\/i><\/p>\n\n\n

\n
\"Team<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Weekly Jour Fixe<\/h3>\n\n\n\n

Our revenue team, which consists of Marketing, Growth, PR, Sales, and Customer Care, comes together once a week for an extended Jour fixe. We discuss current events, but also share metrics and ideas.<\/p>\n\n\n\n

\n

\u201cI try to keep everyone informed and updated as much as possible. Our weekly jour fixe can also consist of multiple one-on-one meetings. Whatever makes the most sense at the time. We evaluate our own processes regularly to make the most of our time.\u201d<\/p>\n<\/blockquote>\n\n\n\n

FloriJosen, CEO and Co-Founder at Usersnap <\/i><\/p>\n\n\n\n

We have lots of fun!<\/h2>\n\n\n\n

Monthly team breakfasts<\/h3>\n\n\n\n

Every month, we get the whole team together for a typical Austrian breakfast. It\u2019s a very informal meeting, we laugh a lot and have great fun.<\/p>\n\n\n

\n
\"haydee-capco-usersnap-customer\"<\/a><\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n

Try Usersnap for User Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

Team trips<\/h3>\n\n\n\n

Last year, we spent a company weekend in Berlin. The entire company flew out to Berlin, where we did some fun events such as a boat tour on the Spree and visiting the Reichstag. We also go to international conferences regularly, like the Heureka Conference in Berlin.<\/p>\n\n\n

\n
\"Usersnap<\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Parties<\/h3>\n\n\n\n

We like to celebrate successes and have had some great parties in the past. Karaoke-singing included \ud83d\ude42 We like to laugh a lot and our get-togethers are always great fun!<\/p>\n\n\n\n

Healthy<\/h2>\n\n\n\n

Running Session<\/h3>\n\n\n\n

Our team joins for running sessions and wants to stay healthy. Join our regular running sessions.<\/p>\n\n\n\n

Free coffee and free fruits<\/h3>\n\n\n\n

Coding without coffee feels like … odd. But to keep everyone on the team healthy we offer free fruits to get your daily vitamin dose.<\/p>\n\n\n\n

<\/p>\n\n\n

Try Usersnap for User Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

We have a great team and we’re proud of it<\/h2>\n\n\n\n

Want to join our team? We are always looking for curious, smart, and driven people! Find out more about our vacancies here. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Usersnap has been called a \u201cEuropean startup to watch out for\u201d by Forbes Magazine and have recently won the CESAward and the Born Global Champions Award. We are an international company with operations in Linz, Vienna, and San Francisco. But what is it like to work at Usersnap? We decided to do a virtual tour […]<\/p>\n","protected":false},"author":26,"featured_media":7023,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"categories":[837],"tags":[],"class_list":["post-7003","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usersnap-updates"],"acf":[],"featured_image_src":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg","author_info":{"display_name":"Rebecca Vogels","author_link":"https:\/\/usersnap.com\/blog\/author\/rebecca\/"},"yoast_head":"\nWhat it's like to work at Usersnap - Usersnap<\/title>\n<meta name=\"description\" content=\"Get a virtual tour of our office and insights into daily life at Usersnap.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What it's like to work at Usersnap - Usersnap\" \/>\n<meta property=\"og:description\" content=\"Get a virtual tour of our office and insights into daily life at Usersnap.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\" \/>\n<meta property=\"og:site_name\" content=\"Usersnap Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/usersnap\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-16T10:37:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-26T06:15:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rebecca Vogels\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@usersnap\" \/>\n<meta name=\"twitter:site\" content=\"@usersnap\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rebecca Vogels\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\"},\"author\":{\"name\":\"Rebecca Vogels\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/person\/44148b679584b1b3ade4bd28e53f8181\"},\"headline\":\"What it’s like to work at Usersnap\",\"datePublished\":\"2017-03-16T10:37:26+00:00\",\"dateModified\":\"2025-06-26T06:15:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\"},\"wordCount\":747,\"publisher\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg\",\"articleSection\":[\"Usersnap Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\",\"url\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\",\"name\":\"What it's like to work at Usersnap - Usersnap\",\"isPartOf\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg\",\"datePublished\":\"2017-03-16T10:37:26+00:00\",\"dateModified\":\"2025-06-26T06:15:30+00:00\",\"description\":\"Get a virtual tour of our office and insights into daily life at Usersnap.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage\",\"url\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg\",\"contentUrl\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg\",\"width\":1200,\"height\":800,\"caption\":\"get-work-done-usersnap\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/usersnap.com\/blog\/#website\",\"url\":\"https:\/\/usersnap.com\/blog\/\",\"name\":\"Usersnap Blog\",\"description\":\"Learn more about how to collect user feedback and build better products with the magic power of feedback.\",\"publisher\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/usersnap.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/usersnap.com\/blog\/#organization\",\"name\":\"Usersnap\",\"url\":\"https:\/\/usersnap.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png\",\"contentUrl\":\"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png\",\"width\":136,\"height\":26,\"caption\":\"Usersnap\"},\"image\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/usersnap\",\"https:\/\/x.com\/usersnap\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/person\/44148b679584b1b3ade4bd28e53f8181\",\"name\":\"Rebecca Vogels\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d2dfb48d05b36affc2e548f53c73815ccd262ce357b41d20f1f2fba65dd69955?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d2dfb48d05b36affc2e548f53c73815ccd262ce357b41d20f1f2fba65dd69955?s=96&d=mm&r=g\",\"caption\":\"Rebecca Vogels\"},\"url\":\"https:\/\/usersnap.com\/blog\/author\/rebecca\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What it's like to work at Usersnap - Usersnap","description":"Get a virtual tour of our office and insights into daily life at Usersnap.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/","og_locale":"en_US","og_type":"article","og_title":"What it's like to work at Usersnap - Usersnap","og_description":"Get a virtual tour of our office and insights into daily life at Usersnap.","og_url":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/","og_site_name":"Usersnap Blog","article_publisher":"https:\/\/www.facebook.com\/usersnap","article_published_time":"2017-03-16T10:37:26+00:00","article_modified_time":"2025-06-26T06:15:30+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg","type":"image\/jpeg"}],"author":"Rebecca Vogels","twitter_card":"summary_large_image","twitter_creator":"@usersnap","twitter_site":"@usersnap","twitter_misc":{"Written by":"Rebecca Vogels","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#article","isPartOf":{"@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/"},"author":{"name":"Rebecca Vogels","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/person\/44148b679584b1b3ade4bd28e53f8181"},"headline":"What it’s like to work at Usersnap","datePublished":"2017-03-16T10:37:26+00:00","dateModified":"2025-06-26T06:15:30+00:00","mainEntityOfPage":{"@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/"},"wordCount":747,"publisher":{"@id":"https:\/\/usersnap.com\/blog\/#organization"},"image":{"@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage"},"thumbnailUrl":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg","articleSection":["Usersnap Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/","url":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/","name":"What it's like to work at Usersnap - Usersnap","isPartOf":{"@id":"https:\/\/usersnap.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage"},"image":{"@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage"},"thumbnailUrl":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg","datePublished":"2017-03-16T10:37:26+00:00","dateModified":"2025-06-26T06:15:30+00:00","description":"Get a virtual tour of our office and insights into daily life at Usersnap.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/usersnap.com\/blog\/working-at-usersnap\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/usersnap.com\/blog\/working-at-usersnap\/#primaryimage","url":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg","contentUrl":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2017\/03\/Optimized-get-work-done-usersnap1.jpg","width":1200,"height":800,"caption":"get-work-done-usersnap"},{"@type":"WebSite","@id":"https:\/\/usersnap.com\/blog\/#website","url":"https:\/\/usersnap.com\/blog\/","name":"Usersnap Blog","description":"Learn more about how to collect user feedback and build better products with the magic power of feedback.","publisher":{"@id":"https:\/\/usersnap.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/usersnap.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/usersnap.com\/blog\/#organization","name":"Usersnap","url":"https:\/\/usersnap.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png","contentUrl":"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png","width":136,"height":26,"caption":"Usersnap"},"image":{"@id":"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/usersnap","https:\/\/x.com\/usersnap"]},{"@type":"Person","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/person\/44148b679584b1b3ade4bd28e53f8181","name":"Rebecca Vogels","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d2dfb48d05b36affc2e548f53c73815ccd262ce357b41d20f1f2fba65dd69955?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d2dfb48d05b36affc2e548f53c73815ccd262ce357b41d20f1f2fba65dd69955?s=96&d=mm&r=g","caption":"Rebecca Vogels"},"url":"https:\/\/usersnap.com\/blog\/author\/rebecca\/"}]}},"_links":{"self":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/posts\/7003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/comments?post=7003"}],"version-history":[{"count":0,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/posts\/7003\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/media\/7023"}],"wp:attachment":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/media?parent=7003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/categories?post=7003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/tags?post=7003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}