{"id":5499,"date":"2016-08-16T11:40:05","date_gmt":"2016-08-16T09:40:05","guid":{"rendered":"https:\/\/usersnap.com\/?p=5499"},"modified":"2025-06-30T19:22:48","modified_gmt":"2025-06-30T17:22:48","slug":"user-testing-saas","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/user-testing-saas\/","title":{"rendered":"Why every SaaS company should perform user tests"},"content":{"rendered":"\n

We often hear the phrase \u201cprevention is better than cure<\/em>\u201d. It\u2019s gotten a bit old over time, but that doesn\u2019t make it any less true.<\/p>\n\n\n\n

This phrase sums up the zest of the article you\u2019re going to read now. Before you roll out any product, you always test it. You basically just make sure that everything you designed is there and it works exactly like you designed it.
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Try Usersnap for User Testing<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

Testing with real users<\/h2>\n\n\n\n

A SaaS application only works when you\u2019re catering to your target audience. You\u2019re constantly rolling out small updates, fixing existing bugs. You\u2019ve got an ever-evolving application on your hands, and that means your quality control should be on the cutting edge as well. Especially considering your competition is most likely doing the exact same thing.<\/p>\n\n\n\n

So, there\u2019s only one thing you can do to stay ahead of the curve. And that\u2019s user testing.<\/strong><\/p>\n\n\n\n

What is user testing?<\/h2>\n\n\n\n

So, user testing helps you to stay ahead of your competition. Pretty bold statement, right?<\/p>\n\n\n\n

Conducting usability tests and performing UAT projects will not only help you to gather deep insights into the lives of your users but also uncover if your application works for your users.<\/p>\n\n\n\n

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The goal of user testing is to \u201cidentify any usability problems, collect qualitative and quantitative data and determine the participant\u2019s satisfaction with the product.\u201d<\/p>\n<\/blockquote>\n\n\n\n

(source: www.usability.gov\/how-to-and-tools\/methods\/usability-testing.html<\/a>)<\/p>\n\n\n\n

Usually, user tests are conducted with a selected audience, preferably in a strict and observable environment. In this environment, those testers will perform certain tasks while using your product.<\/p>\n\n\n\n

Here\u2019s why every SaaS company should consider performing user tests.<\/p>\n\n\n\n

Also Check:<\/strong> User Acceptance Testing Template and Examples<\/a><\/p>\n\n\n\n

1) Users don\u2019t know your application<\/h2>\n\n\n\n

Above all, users just have no clue as to what makes your application tick. And how should they? All they care about is that the application does what they think it\u2019s supposed to do.<\/p>\n\n\n\n

This means that whatever assumptions your users have, they\u2019re probably different from the ones you have as someone who tests the application.<\/p>\n\n\n\n