{"id":5395,"date":"2016-07-22T10:05:12","date_gmt":"2016-07-22T08:05:12","guid":{"rendered":"https:\/\/usersnap.com\/?p=5395"},"modified":"2026-01-16T15:12:55","modified_gmt":"2026-01-16T14:12:55","slug":"bug-tracking-features","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/bug-tracking-features\/","title":{"rendered":"8 powerful Usersnap features you probably don&#8217;t know about"},"content":{"rendered":"\n<p>Over the last three years, Usersnap has grown to a fully fledged <em><strong>bug tracking and feedback tool.<\/strong><\/em> It has become the go-to tool for large-scale enterprises, as well as small &amp; young software startups.<\/p>\n\n\n\n<p>Today, I\u2019m going to show you eight hidden gems which you probably haven\u2019t discovered.<\/p>\n\n\n\n<p>Stay with me and impress your colleagues in your next meeting.<br><\/p>\n\n\n\n<!--more-->\n\n\n<div class=\"acf-cta\" style=\"background-image: url(https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2025\/02\/Group-1000004194.svg); width: 100%;\"><h2>Try Usersnap for Bug Tracking<\/h2><a href=\"https:\/\/usersnap.com\/signup\" class=\"cta-button\">Try Usersnap Now<\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What&#8217;s Usersnap?<\/h2>\n\n\n\n<p>If you&#8217;re new to this blog, or this website or simply haven&#8217;t heard about Usersnap before, I just want to give you a quick intro on Usersnap. Usersnap is a bug tracking tool which helps developers, designers, and project managers to collaborate on website or web app projects. It&#8217;s the reason we do everything at Usersnap, and easily the most valuable thing we produce.<\/p>\n\n\n\n<p>If you&#8217;re struggling to keep up with your customer change requests, feedback, and bug reports, or you&#8217;re just annoyed by the way you collaborate with your team on feedback, I encourage you to give <a href=\"https:\/\/usersnap.com\/?gat=blog-post\">Usersnap<\/a> a try.<\/p>\n\n\n\n<p>But back to this article. Here are <em><strong>8 hidden features<\/strong><\/em> you probably don&#8217;t know about. ?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1) Change label color<\/h2>\n\n\n\n<p>Did you know that you can change the color of your labels? Well, yes. You can. Add custom colors &#8211; bugs are red, features are green &#8211; to your project.<\/p>\n\n\n\n<p><iframe loading=\"lazy\" class=\"giphy-embed\" src=\"\/\/giphy.com\/embed\/d1FKSPZYrVtxj4Xe\" width=\"480\" height=\"222\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2) Intelligent labeling<\/h2>\n\n\n\n<p>Our users love labels. And so do we. You can do amazing things with labels. You can organize your lists with labels, you can search for labels and you can <a href=\"https:\/\/usersnap.com\/glossary\/ai-auto-labeling\">automatically add labels<\/a> depending on your URL.<\/p>\n\n\n\n<p>Think of the following scenario:<br>You have integrated the Usersnap widget on a couple of landing pages and depending on your landing page, you\u2019d like to categorize the created screens.<\/p>\n\n\n\n<p>Here\u2019s how it works.<\/p>\n\n\n\n<p><strong>1) Integrate Usersnap with the following code snippet on your site.<\/strong><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">function checkURL() {\n var checkList = [{\n   baseUrl: 'www.mywebsite.com\/customers',\n   label: 'support'\n }, {\n   baseUrl: 'www.mywebsite.com\/partners',\n   label: 'partners'\n }];\n var url = window.location.href;\n var label = [];\n for(var i = 0; i &lt; checkList.length; i++) { if (url.indexOf(checkList[i].baseUrl) &gt;= 0) {\n     label = [checkList[i].label];\n     break;\n   }\n }\n window['_usersnapconfig'] = {\n   labels: label\n };\n}\ncheckURL();\n(function() {\nvar s = document.createElement(\"script\");\ns.type = \"text\/javascript\";\ns.async = true;\ns.src = '\/\/api.usersnap.com\/load\/'+\n        'f541de97-295f-4644-9522-bf92c62a92c0.js';\nvar x = document.getElementsByTagName('script')[0];\nx.parentNode.insertBefore(s, x);\n})();\n<\/pre>\n\n\n\n<p><strong>2) Make sure that you categorize your intelligent labels depending on your URL structure<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/intelligent-label.png\"><img decoding=\"async\" width=\"887\" height=\"148\" src=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/intelligent-label.png\" alt=\"bug reports label\" class=\"wp-image-5397\" srcset=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/intelligent-label.png 887w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/intelligent-label-300x50.png 300w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/intelligent-label-140x23.png 140w\" sizes=\"(max-width: 887px) 100vw, 887px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>3) You\u2019re done.<\/strong><\/p>\n\n\n\n<p><iframe loading=\"lazy\" class=\"giphy-embed\" src=\"\/\/giphy.com\/embed\/3o6ZsUE12qhN24rfAA\" width=\"480\" height=\"388\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\n\n<p>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3) Capture screenshots of ANY website<\/h2>\n\n\n\n<p>Usersnap is used for internal testing, bug tracking or for getting user feedback on live websites. But did you know that you can send screenshots of any website to your dashboard?<\/p>\n\n\n\n<p>Very useful for collecting ideas and design inspirations, our <a href=\"https:\/\/chrome.google.com\/webstore\/detail\/usersnap-visual-feedback\/khehmhbaabkepkojebhcpjifcmojdmgd?hl=en\" target=\"_blank\" rel=\"noopener\">Chrome<\/a> and <a href=\"https:\/\/addons.mozilla.org\/en-US\/firefox\/addon\/usersnap\/\" target=\"_blank\" rel=\"noopener\">Firefox<\/a> extensions are available for download anytime. Go ahead and give it a try!<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-any-website-screenshot.png\"><img decoding=\"async\" width=\"1024\" height=\"649\" src=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-any-website-screenshot-1024x649.png\" alt=\"screenshot of any website\" class=\"wp-image-5398\" srcset=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-any-website-screenshot-1024x649.png 1024w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-any-website-screenshot-300x190.png 300w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-any-website-screenshot-140x89.png 140w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-any-website-screenshot.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4) Negative search<\/h2>\n\n\n\n<p>You are probably familiar with the <a href=\"https:\/\/usersnap.com\/blog\/lost-search-start-finding-screens-master-bug-reports\/\" target=\"_blank\" rel=\"noopener\">Usersnap search<\/a>, with which you can find tickets, screenshots or customer feedback easily. With its simplicity and accuracy, it provides fast and easy access to all your tickets.<\/p>\n\n\n\n<p>But have you found this other hidden gem called the negative search?<\/p>\n\n\n\n<p>Let\u2019s say you want to filter out bug reports and display only general feedback, features and ideas. How would you do that? Here\u2019s how.<\/p>\n\n\n\n<p><iframe loading=\"lazy\" class=\"giphy-embed\" src=\"\/\/giphy.com\/embed\/l0HluWh6u7mfKx8kg\" width=\"480\" height=\"222\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5) Activate shortcut for Chrome extension &amp; feedback widget<\/h2>\n\n\n\n<p>Keyboard shortcuts are a great way to take a shortcut and be faster, better, and more productive. When making use of the Usersnap Chrome extension or the feedback widget, you can shoot up the feedback button by making use of a shortcut.<\/p>\n\n\n\n<p>Simple go to your Chrome settings to change your keyboard shortcut:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">chrome:\/\/extensions\/configureCommands<\/pre>\n\n\n\n<p><a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/chrome-shortcut.png\"><img decoding=\"async\" class=\"alignnone wp-image-5399\" src=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/chrome-shortcut.png\" alt=\"chrome shortcut feedback widget\" width=\"480\" height=\"85\" srcset=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/chrome-shortcut.png 480w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/chrome-shortcut-300x53.png 300w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/chrome-shortcut-140x25.png 140w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/a><br>Once enabled Usersnap can be started by pressing Ctrl+U (or Cmd+U on a Mac).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6) Change widget language<\/h2>\n\n\n\n<p>Did you know that the Usersnap widget is available in various languages? Simply change the widget language in your project settings: <em>Widget Configuration &gt; Change color and features of the widget<\/em>:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-language-settings.png\"><img decoding=\"async\" width=\"900\" height=\"776\" src=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-language-settings.png\" alt=\"feedback widget language settings\" class=\"wp-image-5400\" srcset=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-language-settings.png 900w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-language-settings-300x259.png 300w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-language-settings-140x121.png 140w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Whether it\u2019s Icelandic or French, you can just choose the language you and your audience are most familiar with.<br><a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/language-bug-tracking-tool-usersnap.png\"><img decoding=\"async\" class=\"alignnone wp-image-5401\" src=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/language-bug-tracking-tool-usersnap.png\" alt=\"language settings bug tracking tool and feedback widget\" width=\"650\" height=\"307\" srcset=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/language-bug-tracking-tool-usersnap.png 900w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/language-bug-tracking-tool-usersnap-300x142.png 300w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/language-bug-tracking-tool-usersnap-140x66.png 140w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n\n\n<div class=\"acf-cta\" style=\"background-image: url(https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2025\/02\/Group-1000004194.svg); width: 100%;\"><h2>Try Usersnap for Bug Tracking<\/h2><a href=\"https:\/\/usersnap.com\/signup\" class=\"cta-button\">Try Usersnap Now<\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7) Limit the feedback widget for specific IP addresses<\/h2>\n\n\n\n<p>If your company has limitations on how and where certain tools can be used, you might be interested in this one.<\/p>\n\n\n\n<p>You can limit the access of the Usersnap feedback button &amp; widget to certain IP addresses. Therefore it\u2019s possible to just access the Usersnap feedback widget if you\u2019re &#8211; for example &#8211; inside your company\u2019s network.<\/p>\n\n\n\n<p>So, how can you limit the feedback widget for specific IP addresses? <a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/DocumentationLimitIPsforUsersnapWidget.pdf\" target=\"_blank\" rel=\"noopener\">Download our guide here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8) Hide the Usersnap button and create custom ones<\/h2>\n\n\n\n<p>If you do not want to display the Usersnap feedback button permanently on your site, you can deactivate the button in your project settings.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/hide-usersnap-feedback-button.png\"><img decoding=\"async\" width=\"755\" height=\"265\" src=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/hide-usersnap-feedback-button.png\" alt=\"hide usersnap feedback widget\" class=\"wp-image-5403\" srcset=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/hide-usersnap-feedback-button.png 755w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/hide-usersnap-feedback-button-300x105.png 300w, https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/hide-usersnap-feedback-button-140x49.png 140w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>After saving the project settings, the <a href=\"https:\/\/usersnap.com\/classic\/?gat=blog-post\" target=\"_blank\" rel=\"noopener\">feedback widget<\/a> will no longer be displayed on your site.<\/p>\n\n\n\n<p>To launch the Usersnap feedback widget in this case, you need to call<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">UserSnap.openReportWindow();<\/pre>\n\n\n\n<p>&#8230;from your code. This way you can use any button you like to start Usersnap.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wrapping it up.<\/h2>\n\n\n\n<p>Wow. That was a lot. I\u2019ve just shown you 8 hidden features you probably didn\u2019t know about.<br>Feel free to give them a try.<\/p>\n\n\n\n<p><em><strong>What\u2019s your favourite feature of Usersnap?<\/strong><\/em><br><em><strong> Let us know in the comment section below or tweet us your favourite feature!<\/strong><\/em><br><em><strong> PS: There just might be something in it for you in return \ud83d\ude09<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the last three years, Usersnap has grown to a fully fledged bug tracking and feedback tool. It has become the go-to tool for large-scale enterprises, as well as small &amp; young software startups. Today, I\u2019m going to show you eight hidden gems which you probably haven\u2019t discovered. Stay with me and impress your colleagues [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":5771,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"categories":[837],"tags":[],"class_list":["post-5395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usersnap-updates"],"acf":[],"featured_image_src":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2016\/07\/usersnap-features.jpg","author_info":{"display_name":"Thomas Peham","author_link":"https:\/\/usersnap.com\/blog\/author\/thomas\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>8 powerful Usersnap features you probably don&#039;t know about!<\/title>\n<meta name=\"description\" content=\"Have you heard about our negative search feature? Did you know that you can colorize labels and tags? ? Here are 8 bug tracking features of Usersnap!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usersnap.com\/blog\/bug-tracking-features\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 powerful Usersnap features you probably don&#039;t know about!\" \/>\n<meta property=\"og:description\" content=\"Have you heard about our negative search feature? Did you know that you can colorize labels and tags? ? 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