Try Usersnap for Customer Support <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n<\/p>\n\n\n\n
Visual communication along various workflows<\/span><\/h2>\n\n\n\nA lot of companies<\/a> use Usersnap as their priority feedback & bug tracking<\/a> tool during prototyping<\/a>, development and QA<\/a>. However, after their websites or web apps go live, some companies may overlook the importance of collecting feedback from real users and customers.<\/p>\n\n\n\nIn these cases, Usersnap is usually disabled and a normal text-based customer support software is enabled. But here\u2019s the deal: Usersnap can also take care of your customer support requests.<\/p>\n\n\n\n
Let me show you why Usersnap can and should be your customer support tool.<\/p>\n\n\n
\n![\"Website](\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2021\/08\/website-feedback-journey.png\")
<\/figure>\n<\/div>\n\n\n<\/p>\n\n\n\n
Usersnap as your customer support software<\/h2>\n\n\n\n
With its Customer Care feature<\/a><\/strong>, Usersnap enhances your customer support & communication with browser screenshots.<\/p>\n\n\n\nIf you\u2019re already using Usersnap during production, I recommend creating a new project in the Usersnap dashboard called \u201cCustomer support tickets\u201d (just as an example).<\/p>\n\n\n
\n![\"Some](\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2021\/08\/questions-to-ask.png\")
<\/figure>\n<\/div>\n\n\n<\/p>\n\n\n\n
Optional: You can limit the access to your new customer support tickets. For example you can provide access only for team members who will be dealing with the incoming support tickets.<\/p>\n\n\n\n
After creating the new customer support tickets project<\/strong> inside Usersnap, the next step is to embed the feedback & support widget on your website.<\/p>\n\n\n\nBecause the feedback widget<\/strong><\/a> is the main interface for your customer support, I recommend adjusting it to your needs.<\/p>\n\n\n\nSide note: find out more about customer feedback<\/a> and how customer support software can help with this ^.<\/p>\n\n\n\nYou can do this in the widget configuration tab of your project where you can customize the feedback form<\/a> which will be displayed on your website. Some of the things you can customize are fields such as title, email address and labels.<\/p>\n\n\n\nYou can also choose to make annotation tools<\/a> available for the customer or not. Whichever customization you settle on, a screenshot will always be attached to a customer support ticket.<\/p>\n\n\n\n![\"dashboard](\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2021\/08\/talking-with-customers.png\")
<\/figure>\n<\/div>\n\n\n<\/p>\n\n\n\n
Activate customer care features<\/h3>\n\n\n\n
After installing and setting up your Usersnap widget<\/a>, you are now just one step away from getting customer support tickets to your Usersnap project. You just need to activate the Customer care feature<\/strong> in the general settings tab of your project to communicate with your customers via Usersnap.<\/p>\n\n\n\nEverything in one place<\/h2>\n\n\n\n
Usersnap is the ideal choice for any company and especially for smaller ones who want an alternative to the high-priced customer support software found in the market.<\/p>\n\n\n\n
With the Usersnap as your customer support tool, you can receive and reply via email to your customer inside the Usersnap dashboard. No need for a separate, expensive customer ticket support system.<\/p>\n\n\n\n
The best thing about Usersnap as a customer support tool is that because customers do not<\/em><\/strong> need a Usersnap account, all your website visitors and web app users can use the widget to send their feedback.<\/p>\n\n\n\nWant more? There is no limit to how many users and to how many tickets are sent via Usersnap.<\/p>\n\n\n\n
Final thoughts on Usersnap customer support software<\/h2>\n\n\n\n![\"Statistics](\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2021\/08\/data-visualization.png\")
<\/figure>\n<\/div>\n\nTry Usersnap for Customer Support <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n<\/p>\n\n\n\n
The development<\/a> of a website does not end when your website or application goes live. Something is always changing or needs to changed. Believe it or not, a lot of the issues are brought to our attention by our very own users, outside of our own development team.<\/p>\n\n\n\n
A lot of companies<\/a> use Usersnap as their priority feedback & bug tracking<\/a> tool during prototyping<\/a>, development and QA<\/a>. However, after their websites or web apps go live, some companies may overlook the importance of collecting feedback from real users and customers.<\/p>\n\n\n\n In these cases, Usersnap is usually disabled and a normal text-based customer support software is enabled. But here\u2019s the deal: Usersnap can also take care of your customer support requests.<\/p>\n\n\n\n Let me show you why Usersnap can and should be your customer support tool.<\/p>\n\n\n <\/p>\n\n\n\n With its Customer Care feature<\/a><\/strong>, Usersnap enhances your customer support & communication with browser screenshots.<\/p>\n\n\n\n If you\u2019re already using Usersnap during production, I recommend creating a new project in the Usersnap dashboard called \u201cCustomer support tickets\u201d (just as an example).<\/p>\n\n\n <\/p>\n\n\n\n Optional: You can limit the access to your new customer support tickets. For example you can provide access only for team members who will be dealing with the incoming support tickets.<\/p>\n\n\n\n After creating the new customer support tickets project<\/strong> inside Usersnap, the next step is to embed the feedback & support widget on your website.<\/p>\n\n\n\n Because the feedback widget<\/strong><\/a> is the main interface for your customer support, I recommend adjusting it to your needs.<\/p>\n\n\n\n Side note: find out more about customer feedback<\/a> and how customer support software can help with this ^.<\/p>\n\n\n\n You can do this in the widget configuration tab of your project where you can customize the feedback form<\/a> which will be displayed on your website. Some of the things you can customize are fields such as title, email address and labels.<\/p>\n\n\n\n You can also choose to make annotation tools<\/a> available for the customer or not. Whichever customization you settle on, a screenshot will always be attached to a customer support ticket.<\/p>\n\n\n <\/p>\n\n\n\n After installing and setting up your Usersnap widget<\/a>, you are now just one step away from getting customer support tickets to your Usersnap project. You just need to activate the Customer care feature<\/strong> in the general settings tab of your project to communicate with your customers via Usersnap.<\/p>\n\n\n\n Usersnap is the ideal choice for any company and especially for smaller ones who want an alternative to the high-priced customer support software found in the market.<\/p>\n\n\n\n With the Usersnap as your customer support tool, you can receive and reply via email to your customer inside the Usersnap dashboard. No need for a separate, expensive customer ticket support system.<\/p>\n\n\n\n The best thing about Usersnap as a customer support tool is that because customers do not<\/em><\/strong> need a Usersnap account, all your website visitors and web app users can use the widget to send their feedback.<\/p>\n\n\n\n Want more? There is no limit to how many users and to how many tickets are sent via Usersnap.<\/p>\n\n\n\n <\/p>\n\n\n\n The development<\/a> of a website does not end when your website or application goes live. Something is always changing or needs to changed. Believe it or not, a lot of the issues are brought to our attention by our very own users, outside of our own development team.<\/p>\n\n\n\n<\/figure>\n<\/div>\n\n\nUsersnap as your customer support software<\/h2>\n\n\n\n
<\/figure>\n<\/div>\n\n\n<\/figure>\n<\/div>\n\n\nActivate customer care features<\/h3>\n\n\n\n
Everything in one place<\/h2>\n\n\n\n
Final thoughts on Usersnap customer support software<\/h2>\n\n\n
<\/figure>\n<\/div>\n\nTry Usersnap for Customer Support <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n