{"id":3411,"date":"2015-07-21T09:38:20","date_gmt":"2015-07-21T07:38:20","guid":{"rendered":"https:\/\/usersnap.com\/?p=3411"},"modified":"2025-08-07T14:19:05","modified_gmt":"2025-08-07T12:19:05","slug":"customer-support-freshdesk-usersnap","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/customer-support-freshdesk-usersnap\/","title":{"rendered":"Power up your customer support with Freshdesk & Usersnap!"},"content":{"rendered":"\n

Freshdesk is a simple and easy-to-use customer support software used by some well-known companies such as Sony, Cisco and many others. More and more customers are approaching us on how to get more out Usersnap by integrating it with Freshdesk.<\/p>\n\n\n\n

So, I\u2019d like to show you how to boost your customer support by integrating Freshdesk with Usersnap<\/strong>.<\/p>\n\n\n\n\n\n\n

Try Usersnap for Website Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

Customer support. A must-have.<\/h2>\n\n\n\n

As mentioned in one of our previous blog posts<\/a>, customer support is no longer a nice-to-have<\/strong>. Customer support has been – and unfortunately still is – an area that a lot of companies do not put much emphasis on.<\/p>\n\n\n\n

Yet, customer support is something which makes you unique<\/em> and outstanding<\/em> compared to your competitors. A great setup<\/a> is essential and the right tools will boost your business.<\/p>\n\n\n\n

For further info on how to set up your customer support, I\u2019d recommend to give the following article a read.<\/a><\/p>\n\n\n\n

Get started with Freshdesk<\/h2>\n\n\n\n

So first things first. If you already have a Freshdesk<\/a> account, you\u2019re good to go and skip this step. Otherwise you have to set up your free Freshdesk account first for getting started with customer support.<\/p>\n\n\n

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\"freshdesk<\/figure>\n<\/div>\n\n\n

If you sign up for Freshdesk, you\u2019ll also get a new Freshdesk email<\/em><\/strong>, which I\u2019d recommend you to store and save. You will need that email address later on.<\/p>\n\n\n

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\"freshdesk<\/figure>\n<\/div>\n\n\n

After setting up your Freshdesk account, you\u2019re ready for the next step.<\/p>\n\n\n\n

Freshdesk & Usersnap<\/h2>\n\n\n\n

You might wonder why to connect Freshdesk with other 3rd party tools<\/strong>? Freshdesk by its own gives you a great tool set for your customer support.<\/p>\n\n\n\n

By integrating it with other tools it empowers you to do even more and let\u2019s you be more productive in your customer support team.<\/p>\n\n\n\n

\"Usersnap<\/figure>\n\n\n\n

Better and faster feedback from your customers<\/h3>\n\n\n\n

When integrating Freshdesk with Usersnap you make customer support way easier. Your customers create screenshots or bug reports (for example on their website). These screenshots are then automatically sent to your Freshdesk account.<\/p>\n\n\n\n

Your customer support team will not only get extra information about the user\u2019s session – such as browser version or installed plugins, but also screenshots displaying the problem of your customers.<\/p>\n\n\n\n

Get a free Usersnap account<\/h3>\n\n\n\n

Now it\u2019s time to sign up for Usersnap<\/a> (or login if you already have an account). After signing up, you can create a new project – for example – customer feedback.<\/p>\n\n\n\n

That\u2019s it.<\/p>\n\n\n\n

How to connect Usersnap with Freshdesk?<\/h2>\n\n\n\n

It\u2019s time for connecting Freshdesk with Usersnap.With the integrations from Usersnap<\/strong> you can forward screenshots and bug reports to Freshdesk.<\/p>\n\n\n\n

Here\u2019s how:<\/p>\n\n\n\n

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  1. Select Email<\/i> as a 3rd party in the Usersnap Settings<\/li>\n\n\n\n
  2. Enter the email address<\/i> generated by Freshdesk (in my case it\u2019s \u201csupport@tomscorp.freshdesk.com<\/a>\u201d) as the email address which receives the bug reports.<\/li>\n\n\n\n
  3. Enter an expressive subject<\/i>. The subject name will be the name of the tasks in Freshdesk. For example, enter [CustomerFeedback]<\/li>\n<\/ol>\n\n\n\n

    And … You\u2019re done!<\/p>\n\n\n\n

    Some further tips:<\/b><\/p>\n\n\n\n