{"id":3110,"date":"2015-06-11T08:55:51","date_gmt":"2015-06-11T06:55:51","guid":{"rendered":"https:\/\/usersnap.com\/?p=3110"},"modified":"2025-08-28T17:33:29","modified_gmt":"2025-08-28T15:33:29","slug":"emojis-bug-reports-usage","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/emojis-bug-reports-usage\/","title":{"rendered":"How emojis are used in bug reports (backed by data)"},"content":{"rendered":"\n

If you take a look at different web projects or software products, you probably experience bug tracking as the least fun part of every projects. Right? (If not, please let us know in the comments how you get fun out of the bug tracking process)<\/i><\/p>\n\n\n\n

We think that bug tracking should be fun. And because of this, we believe in the power of emojis making bug reports at least more emotional.<\/p>\n\n\n\n

Here\u2019s why people should use emojis in bug reports<\/strong>. And we also have some statistics on the usage of emojis in bug reports<\/strong>.<\/p>\n\n\n\n\n\n\n\n

Why bug reporting isn\u2019t fun per se.<\/h2>\n\n\n\n

You wonder why bug reporting isn\u2019t that fun?<\/p>\n\n\n\n

On the one hand, having bugs on your website or within your web app isn\u2019t that fun at all. We – as developers, designers and project managers – live up to a bug-free software<\/a> to make our user\u2019s experience as great as possible. And a bug isn\u2019t a great experience for our users.<\/p>\n\n\n

Try Usersnap for Bug Tracking<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

<\/p>\n\n\n\n

On the other hand, the person finding a bug should provide all relevant information about the appeared error. As you can see in the following image below it requires to track down quite some information for filing a good bug report template<\/a>.<\/p>\n\n\n

\n
\"art-of-bugreporting\"<\/figure>\n<\/div>\n\n\n

You probably feel the pain of tracking bugs<\/em> now. Tracking down bugs not only requires a great amount of time, but also basic (technical) skills in the fields of software engineering.<\/p>\n\n\n\n

Why bug tracking should be fun.<\/h2>\n\n\n\n

We at Usersnap<\/a> used the claim \u201ca screenshot paints a thousand words<\/strong>\u201d for quite some time and it made our aim as a bug tracker clear.<\/p>\n\n\n\n

Communicating with screenshots, images and other visual elements is faster, easier and way more expressive than via plain text. Emojis do bring this visual communication on the next level.<\/p>\n\n\n\n

Easier (business) communication<\/h3>\n\n\n\n

Knowing how your opposite feels about certain things will make your actions more efficient. By adding feelings and emotions to bug reports we believe that people will have a much better time than without them.<\/p>\n\n\n\n

In the old days bug reports looked like this:<\/p>\n\n\n

\n
\"bug<\/figure>\n<\/div>\n\n\n

We imagine a bug report to look like this one:<\/p>\n\n\n

\n
\"bug<\/figure>\n<\/div>\n\n\n

Ways to express oneself<\/h3>\n\n\n\n

As mentioned in the intro, a bug report should contain every single piece of information which is needed to reproduce a bug. Highlighting how the damage of a bug has a lot to do with the feelings a certain issue caused.<\/p>\n\n\n

Try Usersnap for Bug Tracking<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

The exploding usage of emojis<\/h2>\n\n\n\n

My mum uses emojis. I use emojis. And even grown men should use emojis according to a recent New York Times article<\/a>.<\/p>\n\n\n\n

The \ud83d\ude42 was the invented in 1982 by Scott E. Fahlman after a fake message (which should have been a joke) was placed on a digital board at the Carnegie Mellon University. The rest of the simley is history. Since emojis were introduced in Unicode in 2010 and Apple added the emoji keyboard to iOS in 2011 our written language has evolved.<\/p>\n\n\n\n

Instagram – for example – stated<\/a> that \u201cnearly half of comments and captions on Instagram contain emoji characters\u201d. That\u2019s huge!<\/p>\n\n\n\n

However, the usage of emojis isn\u2019t really linked to the technological innovations we\u2019ve seen in the last couple of years. It\u2019s more a human thing.<\/p>\n\n\n\n

The way we express emotions online is still struggling. And the reason is pretty simple: Compared to offline, online communication is still rudimentary. Emojis and other ways for expressing feelings and emotions online are just the beginning<\/a>.<\/p>\n\n\n\n

If you\u2019re asking now: Is it acceptable to use emojis in business communication<\/strong>? Well, yeah for sure! In one survey<\/a>, conducted in May 2014, 76 percent of Americans<\/strong> stated that they have used emoji in work related communication<\/strong>.<\/p>\n\n\n\n

How emojis are used in bug reports (backed by data)<\/h2>\n\n\n\n

So we were asking ourselves: How are emojis used in bug reports?<\/strong><\/p>\n\n\n\n

One might even argue that you shouldn\u2019t use emojis in bug reports. To answer this question, we took a look at our own data and analysed all bug reports which has ever been created with the Usersnap<\/a> bug tracking tool.<\/strong><\/p>\n\n\n\n

We took a look on how people use emojis in bug reports<\/strong>. And as you can see below the usage of emojis in bug reports is increasing since April 2014.<\/p>\n\n\n

\n
\"emoji<\/figure>\n<\/div>\n\n\n

The usage of bug reporting is highly increasing since we \u201cofficially\u201d introduced emojis (as we know them today) in mid 2014.<\/p>\n\n\n\n

Bug reporting is sometimes experienced as the most stressful part of a project. However, we\u2019ve seen that most emojis which are used in bug reports express a more positive feeling than a negative one.<\/p>\n\n\n

Try Usersnap for Bug Tracking<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

<\/p>\n\n\n\n

Here are the most used emojis in Usersnap bug reports:<\/strong><\/p>\n\n\n

\n
\"most<\/figure>\n<\/div>\n\n\n

As you can see the most used one is the smiley. However we see a great usage of the disappointed emoji which can be directly correlated to the feeling which arises when someone discovers a bug. \ud83d\ude41<\/p>\n\n\n\n

What is your favourite emoji? Which one are you using in bug reports? Let us know in the comments!<\/b><\/p>\n\n\n\n

PS: Make sure to check out the Emoji Cheat Sheet.<\/a><\/p>\n\n\n\n

PPS: Interested in real-time data on the emoji usage? Check out how people use emojis on twitter<\/a>.<\/p>\n\n\n\n

If you found this post interesting, follow us on <\/em>twitter<\/em><\/a> where we tweet about web development, web design and startups.<\/em><\/strong><\/p>\n\n\n\n

This article was brought to you by Usersnap<\/a> – a visual bug tracking and screenshot tool for every web project.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

If you take a look at different web projects or software products, you probably experience bug tracking as the least fun part of every projects. Right? (If not, please let us know in the comments how you get fun out of the bug tracking process) We think that bug tracking should be fun. 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