{"id":14603,"date":"2024-05-02T10:07:00","date_gmt":"2024-05-02T08:07:00","guid":{"rendered":"https:\/\/usersnap.com\/?p=14603"},"modified":"2025-06-28T19:51:28","modified_gmt":"2025-06-28T17:51:28","slug":"pop-up-examples","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/pop-up-examples\/","title":{"rendered":"Best Feedback Popup Surveys Examples & How To Create One"},"content":{"rendered":"\n

Check out these engaging feedback pop-up examples to help you reach more users.<\/em><\/p>\n\n\n\n

A good SaaS team knows that every design choice stems from one place \u2014 user feedback<\/strong>.<\/p>\n\n\n\n

And what\u2019s worse than bad feedback? No feedback at all.<\/p>\n\n\n\n\n\n\n\n

Silent users are a bit of a mystery. You know the type: they quietly use your product \u2014 maybe for years \u2014 without revealing anything about their experience. But exclude them, and you\u2019ll make ill-informed product decisions based on incomplete data.<\/p>\n\n\n\n

One solution to this is the humble pop-up.<\/p>\n\n\n\n

Eye-catching and enticing, a good pop-up invites higher responses. To prove just that, we\u2019ve rounded up some great pop-up examples that target silent users, plus some tips to inspire your own.<\/p>\n\n\n\n

Additionally, we will showcase various pop up survey examples to help you create engaging surveys that enhance response rates.<\/p>\n\n\n

Try Usersnap for Making your Feedback Pop-ups<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

What is a Feedback Popup?<\/h2>\n\n\n\n

A feedback popup is a type of online survey that appears in a pop-up window on a website, allowing website visitors to provide feedback, opinions, or information about their experience.<\/p>\n\n\n\n

These popups are strategically designed to collect both quantitative and qualitative data<\/strong>, offering valuable insights into customer behavior, preferences, and pain points.<\/p>\n\n\n\n

By engaging users at the right moment, feedback popups help businesses gather actionable data that can drive improvements and enhance the overall user experience.<\/p>\n\n\n\n

Definition and Purpose of Popup Surveys<\/h3>\n\n\n\n

Feedback popups are a type of survey that is triggered by a specific action or event on a website<\/strong>, such as a visitor\u2019s exit intent<\/strong>, time spent on a page<\/strong>, or completion of a purchase<\/strong>.<\/p>\n\n\n\n

The primary purpose of a feedback popup is to collect feedback from website visitors in real time. <\/p>\n\n\n\n

This immediate collection of data allows businesses to understand their customers\u2019 needs, preferences, and concerns as they happen. By capturing feedback in the moment, businesses can make timely adjustments and improvements, ensuring a more responsive and customer-centric approach.<\/p>\n\n\n\n

What is Passive vs Active Feedback?<\/h2>\n\n\n\n

Broadly speaking, there are two ways you can collect customer feedback<\/a>. Sit back and let customers voluntarily give you their thoughts \u2014 that\u2019s called passive feedback<\/strong>. Or ask for it directly \u2014 that\u2019s active feedback<\/strong>. <\/p>\n\n\n\n

\"Table<\/figure>\n\n\n\n

Passive feedback is initiated by the customer<\/h3>\n\n\n\n

At any point, a customer can decide to give you feedback. Most of the time, that’s via a \u2018give feedback’ button<\/a> that lives somewhere on your page. Because it’s not time-sensitive, there’s no urgency involved, and you’re not interrupting a user’s journey. <\/p>\n\n\n

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\n\t\t\t\t\tBTW: This piece is brought to you by Usersnap, a leader in customer feedback software!<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div>\n\n\n

Here\u2019s an example from Hawaiian Airlines<\/a>. Their \u2018feedback\u2019 button is hard to miss:<\/p>\n\n\n

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\"Hawaiian<\/figure>\n<\/div>\n\n\n

Passive feedback works best when you cultivate a customer-centric culture<\/a>. Show your customers that you value their feedback, and they\u2019ll trust you enough to offer up their honest suggestions or frustrations.<\/p>\n\n\n\n

However, passive feedback doesn\u2019t always give you an accurate reflection of your customers.<\/p>\n\n\n\n

Disgruntled customers are more likely to reach out to you to complain<\/a> and drown out others \u2014 so you could end up with a skewed picture of what your customers think.<\/p>\n\n\n

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\"Feedback<\/figure>\n<\/div>\n\n\n

To get silent users to open up, you\u2019ve got to use a proactive approach.<\/p>\n\n\n\n

Active feedback is prompted by the company<\/h3>\n\n\n\n

Active feedback is assertive. You decide when, where, and how to request feedback from a customer.<\/p>\n\n\n\n

Often that request is event-triggered. It interrupts the user\u2019s journey at an opportune time to ask, in-moment, what they think about their experience. <\/p>\n\n\n\n

Here\u2019s one of many pop-up examples made using Usersnap:<\/p>\n\n\n\n

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