Usersnap\u2019s dashboard puts the sorting, routing and answering in one list, which is where the insight about customers<\/a> actually comes from. We run our own product on it, so most of what follows came out of our own complaints first.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n Source: gify<\/a><\/p>\n\n\n\n Read on for the top 10 feedback management features on Usersnap\u2019s dashboard, as well as examples of how we are using it.<\/p>\n\n\n Starting with the basics of what, why and how. If you already use Usersnap, skip to the next section.<\/p>\n\n\n\n Managing customer feedback is the act of understanding the feedback context to categorize and fulfill the feedback request. When there is a large amount of feedback, a systematic way of sorting it and assigning responsibilities is necessary. <\/p>\n\n\n\n Keep in mind that there are various ways to fulfill your customer feedback<\/a>. It depends on the type of feedback as well as the resource and approach of your business. A bug report should be fixed asap, while a suggestion for UI would demand more research. And a very customer-centric company<\/a> may want to interview every feedback giver, but a team of 2 developers receiving 2,000 tickets per day would analyze the trends before taking action.<\/p>\n\n\n\n For all the above described scenarios, you can do that on Usersnap. Not even boasting, promise. Companies have experienced up to 70% reduction in time<\/a> spent on feedback management with Usersnap.<\/strong> You can resolve single feedback easily or track recurring topics of issues and ideas for planning your product roadmaps<\/a>. <\/p>\n\n\n\n The dashboard is built around one list, and everything below is a control on that list rather than a separate place to visit.<\/p>\n\n\n\n Most of the work of closing the loop<\/a> happens as a team effort<\/a>, so the controls are shared rather than per-person.<\/p>\n\n\n\n Here\u2019s a list of 10 feedback management functions for you and your team: <\/p>\n\n\n\n Filtering relevant feedback items can help you focus on what you need to do. You\u2019ll likely need the same set of filters regularly, so save your filter and give it a name. <\/p>\n\n\n\n Open communication on customer needs, voice of the customer<\/a> is vital to get the team thinking and solving customer pain points. And the dashboard serves that purpose. However, when you have to get to work on specific tasks, the search bar and filters help you find what you need, be organized and make tangible improvements for your customers. <\/p>\n\n\n\n Prioritizing feature requests<\/a> gets a whole lot easier when you literally know the count and size of customers that you will impact. <\/p>\n\n\n\n Create labels that represent features, product category or themes. Then tag your feedback, each feedback can be tagged multiple labels. And go to the statistics page and see the bar chart. You can change the date selection to compare labels of different time periods. <\/p>\n\n\n Another suggestion for collecting feature requests is to dig into the why<\/em>. The feature is the solution, but what is the problem? Asking your customers, \u201cWhat problem would that solve for you?\u201d helps you gain perspective on their motives and goals.<\/p>\n\n\n\n To evaluate how engaging your feedback process is, you can track the response rate and activity. This helps you and your team to measure and optimize the feedback display, feedback form<\/a> context and thus help to increase feedback count.<\/p>\n\n\n\n One of the collaborative joys of feedback management is hearing about an awesome idea that makes you say wow. \ud83d\udc4f Give it an upvote, make it more important, and let it be prioritized to the top of your feedback list.<\/p>\n\n\n\n Upvotes can be done internally and externally. You will also be able to see who has upvoted a particular feedback item.<\/p>\n\n\n\n To collect external upvotes, go to \u201cShare\u201d and enable the public feedback list.<\/p>\n\n\n\n Grab that link and share it with your customers, stakeholders and colleagues that are not on the Usersnap platform. They can login by email authentication and browse feedback, vote, comment and add more feedback.<\/p>\n\n\n\n You can send an email reply to any feedback directly on the dashboard. To ensure you have the feedback giver\u2019s email, add the email collection field to your website feedback widget<\/a> or use the code to fetch additional custom data. <\/p>\n\n\n\n For internal comments, you can react with a like. Or if you made a typo, you can edit or delete your own comments.<\/p>\n\n\n\n And another cool new update, you can edit external replies as well! But it\u2019s time limited. From when you hit \u201cReply\u201d you have 3 minutes to read through your comment again and decide if everything is fine. The reply email is only sent to your customers after the 3-minute buffer. <\/p>\n\n\n\n In a feedback-driven company, every department has to gather customer feedback insights. And it can be overwhelming to track who set up what project and where. The Projects overview table on the Installation page gives everyone a clear picture of the status, activation method (button or pop-up) and display URL path settings. <\/p>\n\n\n\n It\u2019s great that every team member gets to receive customer feedback first-hand. But you may want to keep editing rights to project admins only. All team members can read, vote, comment, be assigned, and subscribe to feedback items.<\/p>\n\n\n\n This is a highly requested one from our Usersnap family! And we\u2019re certainly glad we listened.<\/p>\n\n\n\n To label and count feedback themes across your various types of projects, you can now centralize them in one project by moving feedback items in bulk. Save time and hassle jumping between projects to consolidate feedback and learnings. <\/p>\n\n\n\n Sometimes, customers, even yourself, when you don\u2019t drink enough coffee, send feedback to the wrong project. You can simply move them to where they belong.<\/p>\n\n\n\n Integrations to coordinate feedback information and data is such a time saver, in particular for project managers. If you are on an enterprise platform, webhooks are available on the Premium plan<\/a> and above. <\/p>\n\n\n\n Sentiment Sensor reads each item as it lands and tags it with a topic and a sentiment, so a week of submissions arrives already sorted into themes rather than as a flat list. That is what makes the trend visible without anyone grouping items by hand first.<\/p>\n\n\n\n Making feedback matter is not a one-person job, not even for superheroes. The more people are aware of customer needs and preferences, the more your product and service will be tailored to fulfill the demand.<\/p>\n\n\n\n Usersnap offers a flexible and easy scaling option for you to add more projects and team members to the feedback platform<\/a>. Projects and seats are added per unit rather than by jumping a whole tier.\u00a0<\/p>\n\n\n\n Sorting and answering is the daily work. The reason to keep it in one list is what the list becomes once there is a few months of it.<\/p>\n\n\n\n Items promote onto the Opportunities Board carrying value and effort scoring, so a recurring request stops being an anecdote someone repeats in planning and becomes a scored line with a count behind it. The Hypothesis Generator drafts what to test next from the items you actually collected, and the Solution Generator sketches the shape of a fix. For a concept that needs to be visual, Usersnap turns the evidence into a prototype prompt and hands it to Alloy, which generates the visual concepts.<\/p>\n\n\n\n Every one of those keeps a link back to the feedback item that produced it. That link is what lets a roadmap decision be opened and checked months later, rather than defended from memory. A dashboard stores items. Keeping that line intact through to a shipped decision is what makes Usersnap a product evidence platform.<\/p>\n\n\n\n Around one feedback list. Filters, labels, segments, status and assignment are controls applied to that list rather than separate places to visit, and the Insights sub-menu reports on it. That is the whole structure, so most of what looks like navigation is filtering.<\/p> <\/div> Items arrive into one list, get sorted with filters and labels, get assigned to a person, and get answered from the same screen. You can reply to the customer by email directly from the dashboard, comment internally on the same item, and move it to another project if it belongs somewhere else.<\/p> <\/div> Yes, by email, provided the item carries an email address. Add the email field to your widget or pass it as custom data to make sure it does. Internal comments sit alongside the external reply, and you can edit or delete your own comments. External replies have a short editing window after sending.<\/p> <\/div> Yes. Filters narrow the list and can be saved, labels group items so recurring themes become visible, and segments let you view only the items from a particular group of users. Insights can be filtered by segment as well.<\/p> <\/div> Yes, internally and externally. Sharing a project’s public board lets guests see the feedback list, track status and comment without buying them seats, and an upvote board collects votes on feature requests so you can see which ones carry weight.<\/p> <\/div> Each widget reports its own statistics in the Insights sub-menu, across time periods you choose, so you can see how volume and response rates move. Insights can also be filtered to a single segment. For deeper analysis the data is reachable through the REST API and a Power BI integration.<\/p> <\/div> Yes. The dashboard has two levels of user role, configured under Manage Team, so you can let everyone read, comment, vote and be assigned while keeping editing rights narrower. Project-level permissions sit on the higher plans.<\/p> <\/div> Yes, across different projects and different project types. The item leaves the original project, its item number stays reserved there, and the move is recorded in the history. From list view you can move items in a bundle rather than one at a time.<\/p> <\/div> The parts you need on day one are the list, filters, labels and assignment. Everything else, including segments, the public board, role configuration and moving items between projects, can wait until you actually hit the need for it.<\/p> <\/div><\/div>\n\n\n\n Setting up a feedback system is very easy and quick with Usersnap<\/a>. There are ready-to-use templates for you to start collecting feedback in minutes.<\/p>\n\n\n\n You only need to install one short global snippet, and then you can control your feedback buttons<\/a> and pop-ups<\/a> via the dashboard without writing code. <\/p>\n\n\n\nSee this dashboard with your own items in it<\/h2>Start free, no card<\/a><\/div>\n\n\n\n
How do you manage customer feedback?<\/h2>\n\n\n\n
How the dashboard is organized<\/h2>\n\n\n\n
1. Filters to distill and track feedback faster <\/h3>\n\n\n\n
2. Label and group feedback to spot trends<\/h3>\n\n\n\n
![\"Dashboard](\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2021\/09\/increase-response-rates.png\")
<\/figure>\n<\/div>\n\n\n3. Track your feedback from response rates<\/h3>\n\n\n\n
Walk through the reporting with us<\/h2>Book a walkthrough<\/a><\/div>\n\n\n\n
4. Prioritize feedback with upvotes<\/h3>\n\n\n\n
5. Replying to customers and commenting internally<\/h3>\n\n\n\n
6. Project status overview<\/h3>\n\n\n\n
7. The user roles in feedback management<\/h3>\n\n\n\n
8. Managing and moving feedback items between projects<\/h3>\n\n\n\n
9. Send feedback to the right people and place<\/h3>\n\n\n\n
10. Topic and sentiment tagged as items arrive<\/h3>\n\n\n\n
Bonus: get more people onto the feedback management system<\/h2>\n\n\n\n
Trying this on your own project<\/h2>\n\n\n\n
What the dashboard feeds into<\/h2>\n\n\n\n
Frequently asked questions<\/h2>\n\n\n\n
Start with one project<\/h2>Try Usersnap free<\/a><\/div>\n\n\n\n