{"id":11916,"date":"2021-07-05T11:09:00","date_gmt":"2021-07-05T09:09:00","guid":{"rendered":"https:\/\/usersnap.com\/?p=11916"},"modified":"2025-04-15T06:26:06","modified_gmt":"2025-04-15T04:26:06","slug":"customer-experience-quotes","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/customer-experience-quotes\/","title":{"rendered":"50 Inspirational Customer Experience Quotes to Guide You"},"content":{"rendered":"\n

Customer experience is a topic that almost anyone can relate to. Yet it\u2019s not easy at all to do a cracking job. With that in mind, that is where customer experience quotes can help in guiding you forward.<\/p>\n\n\n\n

List of the best customer experience quotes<\/h2>\n\n\n\n

If you\u2019re just starting out in CX, or you\u2019re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track.<\/p>\n\n\n\n\n\n\n\n

1. Ian Golding <\/a><\/h3>\n\n\n\n
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A jigsaw puzzle is an extremely good analogy for the customer experience\u2026 you can only see the picture if you put the pieces together.<\/p>\n<\/blockquote>\n\n\n\n

2. Steve Jobs<\/h3>\n\n\n\n
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You\u2019ve got to start with the customer experience and work back the technology, not the other way round. <\/p>\n<\/blockquote>\n\n\n\n

3. Talia Wolf, from GetUplift<\/a><\/h3>\n\n\n\n
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Conversion optimization isn\u2019t about changing elements on a page. It\u2019s about solving people\u2019s problems.<\/p>\n<\/blockquote>\n\n\n\n

4. Jeanne Bliss<\/a><\/h3>\n\n\n\n
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How decisions are made is key to becoming an unforgettable company. It sends the signal of how you value the human on the other end.<\/p>\n<\/blockquote>\n\n\n\n

5. Arti Patel<\/a><\/h3>\n\n\n\n
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Moving customers from intellectual loyalty to emotional loyalty is the name of the game in customer success.<\/p>\n<\/blockquote>\n\n\n\n

6. Jeff Bezos<\/h3>\n\n\n\n
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We see our customers as invited guests to a party, and we are the hosts. It\u2019s our job every day to make every important aspect of the customer experience a little bit better.<\/p>\n<\/blockquote>\n\n\n\n

7. Valentina Th\u00f6rner, from Klaus<\/a> <\/h3>\n\n\n\n
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You better mean it. Customers know when you\u2019re playing with their emotions versus actually responding to their needs.<\/p>\n<\/blockquote>\n\n\n\n

\"customer<\/figure>\n\n\n\n

Don’t just collect customer feedback: go end-to-end with your customer feedback process<\/a>.<\/h4>\n\n\n

Try Usersnap for Customer Feedback <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

<\/p>\n\n\n\n

8. Gabriela Ciupitu<\/h3>\n\n\n\n
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When your company set profit as a strategic objective, this can happen. When you set as a strategic vision to have Customer in the center of all initiatives, projects, and actions you will gain loyalty, credibility, trust, and quality stable growth.<\/p>\n<\/blockquote>\n\n\n\n

9. Yam Regev, from Zest<\/a><\/h3>\n\n\n\n
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We don\u2019t refer to our users as users, we call them Zesters, as they are all real humans and we want to connect with them on a personal level.<\/p>\n<\/blockquote>\n\n\n\n

10. Bill Gates<\/h3>\n\n\n\n
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Your most unhappy customers are your greatest source of learning.<\/p>\n<\/blockquote>\n\n\n\n

11. Lauren Costella<\/a>, from GoodTime.io<\/a><\/h3>\n\n\n\n
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Is it worth spending time building trust among our customer success team? Let the results speak for themselves: 130% net retention, 89% gross retention.<\/p>\n<\/blockquote>\n\n\n\n

12. Harriet Kaufman, from Mixpanel<\/a><\/h3>\n\n\n\n
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If you can use data to find something that your customers didn\u2019t know they needed or wanted, that can surprise and delight them.<\/p>\n<\/blockquote>\n\n\n\n

13. Chloe Thomas<\/a>, from eCommerce MasterPlan<\/a><\/h3>\n\n\n\n
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You should tell your company story to your customers. That\u2019s an unique experience which will boost engagement, retention, upsell and word of mouth.<\/p>\n<\/blockquote>\n\n\n\n

14. Joe Rice<\/a><\/h3>\n\n\n\n
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Instead of chasing customers for feedback and answers, what if you listened to what they are already saying? <\/p>\n<\/blockquote>\n\n\n\n

15. Victor Fremiot<\/a><\/h3>\n\n\n\n
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Customer-centricity is not only reflected through customer-facing functions, anyone whose work impacts the end-users should have a customer-centric mindset.<\/p>\n<\/blockquote>\n\n\n\n

See where we got all of these quotes by clicking on the Journey to CX Growth below!<\/h4>\n\n\n\n
\"#UsersnapSummit20<\/a><\/figure>\n\n\n\n

16. Nate Brown, from Officium Labs<\/a><\/h3>\n\n\n\n
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Employee experience is crucial, and having a culture vision statement can help \u201cstop the bleeding\u201d and set the right course.<\/p>\n<\/blockquote>\n\n\n\n

17. Kasia Szokalska<\/h3>\n\n\n\n
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Digital CEM means to deliver an amazing customer experience on any device, across multiple channels, whenever your customers interact with your brand and demand a personal, relevant and timely experience.<\/p>\n<\/blockquote>\n\n\n\n

18. Simon Green, from 3RM.co.uk<\/a><\/h3>\n\n\n\n
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Improving CX metrics will help to optimise your CX. But to maximise the value from your CX programme and make a significant difference to your business, you should maximise customer value – the value delivered to all individual customers.<\/p>\n<\/blockquote>\n\n\n\n

19. Alexandra Nuta<\/h3>\n\n\n\n
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Are you pressured to lower your CS costs? And at the same time to improve the quality of the service? Luckily these two goals do not conflict\u2026 it\u2019s just how you engage customers.<\/p>\n<\/blockquote>\n\n\n\n

20. Yakup Bayrak <\/h3>\n\n\n\n
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Why do you need to measure the ROI of UX? It\u2019s hard to know where you\u2019re going, unless you know where you\u2019ve been.<\/p>\n<\/blockquote>\n\n\n\n

21. Vanessa Hannay<\/a>, from Muck Rack<\/a><\/h3>\n\n\n\n
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When you must say no to a customer, be transparent about your reasons. <\/p>\n<\/blockquote>\n\n\n\n

22. Brandon Nivens<\/a>, from Zoom<\/h3>\n\n\n\n
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There\u2019s no secret in smoothening the sales to customer success process. It\u2019s about Communication, Ownership and Planning.<\/p>\n<\/blockquote>\n\n\n\n

23. John Hanson<\/h3>\n\n\n\n
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CS is what we provide to customers, CX is what the customers take away.<\/p>\n<\/blockquote>\n\n\n\n

24. Melissa Logothetis<\/h3>\n\n\n\n
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When your customers feel like you understand them, they will give you their trust.<\/p>\n<\/blockquote>\n\n\n\n

25. Brian Merz, from Slack<\/a><\/h3>\n\n\n\n
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The front row metric for our customer success team is product usage. That\u2019s what matters most at the end of the day, so we don\u2019t want to hide behind other vanity metrics like how happy customers are with our conversations.<\/p>\n<\/blockquote>\n\n\n\n

Speaking of Slack: come check out how Usersnap integrates seamlessly with Slack.<\/h4>\n\n\n\n
\"Tracking<\/a><\/figure>\n\n\n

Try Usersnap for Customer Feedback <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

<\/p>\n\n\n\n

26. Divya Mittal<\/a><\/h3>\n\n\n\n
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CEM is not getting feedback for customer service but collecting feedback to improve overall company experience.<\/p>\n<\/blockquote>\n\n\n\n

27. Annette Franz, from CX Journey<\/a><\/h3>\n\n\n\n
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Putting customers at the center of all you do starts with a company culture that is deliberately designed to do so. What is culture? It\u2019s core values plus their associated behaviors. It\u2019s the foundation that shifts the mindset and behaviors of your organization to be customer-centric.<\/p>\n<\/blockquote>\n\n\n\n

28. Cairo Amani<\/h3>\n\n\n\n
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Customers are important, they are the experts on what your product is, when we often get caught up in what our product could or will be.<\/p>\n<\/blockquote>\n\n\n\n

29. Diane Magers, from Macquariurm<\/a><\/h3>\n\n\n\n
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Finding the right problem to solve is a basis of experience design. Insights are about that “ah-ha” moment when you find a fresh and unusually unexpected perspective to solve a human problem. <\/p>\n<\/blockquote>\n\n\n\n

30. Jim Tincher<\/h3>\n\n\n\n
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A great customer experience creates better results for the customers and the organization. It\u2019s a duo outcome.<\/p>\n<\/blockquote>\n\n\n\n

31. Imran Sheikh<\/h3>\n\n\n\n
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No such thing as building a perfect product, adaptability and pivoting is always about customer approach. <\/p>\n<\/blockquote>\n\n\n\n

32. Adrian Swinscoe<\/h3>\n\n\n\n
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If CX is art, are you an artist or are you just coloring in? Are you painting numbers or are you passionate about the outcome?<\/p>\n<\/blockquote>\n\n\n\n

\"How<\/figure>\n\n\n\n

33. Chad Horenfeldt<\/h3>\n\n\n\n
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Customers are not tickets, they are conversations.<\/p>\n<\/blockquote>\n\n\n\n

34. Dennis Yu<\/a><\/h3>\n\n\n\n
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You can get past the alarm bell of advertising if your content is what your customers want.<\/p>\n<\/blockquote>\n\n\n\n

35. Claire Boscq-Scott<\/a><\/h3>\n\n\n\n
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To create a delightful emotional experience you need to fulfill the basic customer expectations, meet the obvious customer expectations and strive for the exceeding customer expectations. <\/p>\n<\/blockquote>\n\n\n\n

36. Donna Weber<\/a>, President of Springboard Solutions<\/a><\/h3>\n\n\n\n
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Customer onboarding<\/a> is not one and done. With new users, new products, new features, and new organizations, customer onboarding needs to engage existing customers along their journey and help them maximize value in your product. <\/p>\n<\/blockquote>\n\n\n\n

37. Jeannie Walters, from Experience Investigators<\/a><\/h3>\n\n\n\n
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Research tells us it takes 12 positive experiences to make up for 1 negative experience. Elite brands provide about 22 positive experiences for each negative experience.<\/p>\n<\/blockquote>\n\n\n\n

38. Aaron Thompson<\/h3>\n\n\n\n
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Exponential growth comes from expanding revenue with repurchase and saving acquisition costs with advocates. <\/p>\n<\/blockquote>\n\n\n\n

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Customer success is a business philosophy.<\/p>\n<\/blockquote>\n\n\n\n

39. Dayana Mayfield<\/a><\/h3>\n\n\n\n
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The most effective way to write copy in a customer-centric organization is to simply write what the customers say.<\/p>\n<\/blockquote>\n\n\n\n

\"customer<\/figure>\n\n\n\n

40. Sid Bharath<\/a><\/h3>\n\n\n\n
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Customer support was our biggest channel for growth. It was how we obtained customers, and how we won customers over from competitors. (Thinkific)<\/p>\n<\/blockquote>\n\n\n\n

41. Jason Boyce<\/a><\/h3>\n\n\n\n
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If you don\u2019t address the problems your customers are having, you won\u2019t survive.<\/p>\n<\/blockquote>\n\n\n\n

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I\u2019m no Steve Jobs in innovation, but I\u2019ve made great products by listening to customer feedback.<\/p>\n<\/blockquote>\n\n\n\n

42. Brittany Moore<\/a><\/h3>\n\n\n\n
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Post-sale frustration is like gum, great at first, but 30 seconds later when the favor fades, you\u2019re left chewing a bland piece of elasticity.   <\/p>\n<\/blockquote>\n\n\n\n

43. John Terceman<\/h3>\n\n\n\n
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For teams just adding UX research in the development process, building trust is very important. They should not feel like this is a roadblock.<\/p>\n<\/blockquote>\n\n\n\n

44. Lincoln Murphy <\/h3>\n\n\n\n
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You can focus on adoption, retention, expansion, or advocacy; or you can focus on the customers’ desired outcome and get all of those things.<\/p>\n<\/blockquote>\n\n\n\n

45. Tara Nicholle Nelson <\/h3>\n\n\n\n
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Until you master keeping customers engaged, it\u2019s like pouring champagne down the bathtub without a stopper. <\/p>\n<\/blockquote>\n\n\n\n

46. Maya Angelou<\/h3>\n\n\n\n
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I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.<\/p>\n<\/blockquote>\n\n\n\n

47. Jim Bass, from Macquariurm<\/a><\/h3>\n\n\n\n
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Get leaders’ attention by connecting key insights to a financial or business metric such as revenue, cost, NPS<\/a>, etc. <\/p>\n<\/blockquote>\n\n\n\n

48. Roger Dooley<\/h3>\n\n\n\n
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Customers\u2019 perception of effort is more important than absolute metrics. If the customer thinks your process is high effort, it IS high effort, even if you are better than your competitors, or better than last year.<\/p>\n<\/blockquote>\n\n\n\n

49. Klaus-M. Schremser<\/a><\/h3>\n\n\n\n
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By sharing customer feedback with the whole team, we enabled each individual to make customer-centric decisions<\/a> by themselves.<\/p>\n<\/blockquote>\n\n\n\n

50. Mark Zuckerberg<\/h3>\n\n\n\n
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We really listened to what our users wanted, both qualitatively listening to the words they say, and quantitatively looking at behavior they take. <\/p>\n<\/blockquote>\n\n\n

Try Usersnap for Customer Feedback <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

More customer experience motivational quotes to share?<\/h2>\n\n\n\n

Are there other customer experience quotes that have enlightened you? Share them below!<\/p>\n\n\n\n

And if you’re looking for more expert guidance on your customer experience strategy or tactics, head over to our Slack group Feedback Tribe<\/a> to interact with many of the CX leaders that we’ve quoted above.<\/p>\n\n\n\n

Now that you have been motivated with the customer experience quotes, it is time to implement a plan for getting customer feedback. With this said, there is a great customer feedback collecting application Usersnap.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Customer experience is a topic that almost anyone can relate to. Yet it\u2019s not easy at all to do a cracking job. With that in mind, that is where customer experience quotes can help in guiding you forward. List of the best customer experience quotes If you\u2019re just starting out in CX, or you\u2019re feeling a […]<\/p>\n","protected":false},"author":47,"featured_media":11917,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"categories":[841],"tags":[],"class_list":["post-11916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-feedback-ultimate-blog"],"acf":[],"featured_image_src":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/07\/Quotes-to-give-you-inspiration-for-CX-.png","author_info":{"display_name":"Ashley Cheng","author_link":"https:\/\/usersnap.com\/blog\/author\/ashleycheng\/"},"yoast_head":"\nCustomer Experience Quotes: The Top 50 To Date | Usersnap<\/title>\n<meta name=\"description\" content=\"Read these famous and energizing customer experience quotes to get you invigorated. 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