{"id":11860,"date":"2020-06-08T09:54:01","date_gmt":"2020-06-08T07:54:01","guid":{"rendered":"https:\/\/usersnap.com\/?p=11860"},"modified":"2025-04-17T17:56:51","modified_gmt":"2025-04-17T15:56:51","slug":"customer-centric-growth-virtual-summit-recap","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/","title":{"rendered":"Here\u2019s what you missed at Usersnap\u2019s Customer-Centric Growth Virtual Summit 2020"},"content":{"rendered":"\n

Usersnap\u2019s 1st virtual summit, The Journey To Customer-Centric Growth<\/a>, set sail on May 20th 2020. In case you\u2019ve missed it, replays of all 49 talks<\/a> are still available for the following month. We\u2019re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.  <\/p>\n\n\n\n\n\n\n\n

Customers are evolving, and so should your CX practices<\/strong><\/h2>\n\n\n\n

Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. (Funnily, these 3 elements are also what sparked the virtual summit to happen!)<\/p>\n\n\n\n

What do the 3 have in common? Change. The society and market are constantly shifting and it\u2019s sometimes hard for companies and products to keep up. <\/p>\n\n\n\n

But we believe that by being customer-centric, letting customers be the GPS on your journey, you will always find a way to grow and be successful. That\u2019s what we hope this summit conveys.<\/p>\n\n\n

Try Usersnap for Customer Satisfaction <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

Let\u2019s look at the achievements scorecard<\/strong><\/h2>\n\n\n\n

51 speakers<\/strong> from around the globe shared their success stories, strategies and hacks at the event. 900+ attendees<\/strong> poured in and accumulated 6500+ views on the first day<\/strong>. As the talks are still available to rewatch and tickets can still be purchased, the numbers will only keep climbing!<\/p>\n\n\n\n

18 giveaways<\/strong> provided by the speakers were drawn to lucky winners, and exclusive perks for UX and CX tools were given out. For example, one giveaway was 50% off Usersnap<\/a> – the customer feedback tool for websites and webapps. <\/p>\n\n\n\n

80+ people<\/strong> joined “after-party”<\/strong> in the format of a private networking Slack group, Feedback Tribe<\/a>. You can continuously bounce questions and ideas with fellow Customer Experience, Customer Success and digital Product Managers, and the speakers are keen to share more insights as well.<\/p>\n\n\n\n

\"Feedback<\/figure>\n\n\n\n
\n

\u201c…The talks were really useful and helped to think more strategically about the wider (CX) picture rather than just zooming in on the details.\u201d<\/p>\nsays a Customer Success Manager from the UK<\/cite><\/blockquote>\n\n\n\n

As for the event planning side of things, we\u2019re certainly not professionals in that area, but the team applied striking research, outreach, marketing, social media, support\/service and project management skills to pull together the summit, all alongside our daily tasks. And the feedback we received from the audience can speak for itself:<\/p>\n\n\n\n

\n

\u201cExcellent, timely communication; abundant advertising; easily shared links to the summit; great speakers!!\u201d<\/p>\n<\/blockquote>\n\n\n\n

Managing Customer Experience – more easily said than done<\/strong><\/h2>\n\n\n\n

One of the main reasons why we launched this summit and focused on speakers with hands-on experiences in scaling CX is that we understand how difficult creating a consistent long-term strategy and unlocking tangible results for CX is.<\/p>\n\n\n\n

A good place to start is Kasia Szokalska\u2019s talk: CXM 101<\/a>, introducing the 5 pillars for you to start approaching CX. Jeannie Walters further shared how to recognize \u201cmoments that matter<\/a>\u201d to build trust with customers, or break it completely. Yakup Bayrak presented a very practical formula in calculating the ROI of UX\/CX<\/a>. The Macquarium team discussed the challenges of converting data to action<\/a> and the positive impact of intentional design. <\/p>\n\n\n\n

Get inspired by Klaus-M. Schremser\u2019s story that\u2019s full of ups-and-downs on the making of a customer-centric company<\/a>. SPOILER ALERT: it has a happy ending with remarkable growth rates of 200% in customer acquisition and 155% in product trial signups.  <\/p>\n\n\n

Try Usersnap for Customer Satisfaction <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

Great CX starts with listening to your customers<\/strong><\/h2>\n\n\n\n

The talks are split into 6 categories, Customer Experience, Customer Success, Customer Journey, Qualitative Feedback, Employee Experience and Marketing & Growth. <\/p>\n\n\n\n

For the Qualitative Feedback category, we\u2019re proud to have Joe Rice from Twitter<\/a> speak about leveraging social media to identify trends and changing consumer preferences, which ultimately helps you and I make better business decisions. <\/p>\n\n\n\n

\"Your<\/figure>\n\n\n\n

Simon Green\u2019s talk points out the dynamics of modern technology and customer expectations, instead of maximizing performance you should think about maximizing customer value<\/a>.<\/p>\n\n\n\n

Typeform\u2019s Victor Fremiot gave tooltips on building and streamlining customer feedback loops<\/a>. And Derric Haynie presented a compelling case study of how real-time live chat boosts revenue by 13%<\/a>. <\/p>\n\n\n\n

Of course, we can\u2019t miss out on some user interview advice. Learn from Dayana Mayfield about reporter-style questioning and in-the-moment listening<\/a> to become an expert in understanding your customers and giving them the right solutions.<\/p>\n\n\n\n

Customer Success is the driving force of customer satisfaction  <\/strong><\/h2>\n\n\n\n

It is important for you to recognize the difference in Customer Experience and Customer Success\/Support\/Service. And at the same time, acknowledge the influence of CS on overall CX. There were many CS veterans among the speakers that told their stories covering both CS and CX.<\/p>\n\n\n\n

Some highlights: Melissa Logothetis brought up the concept of a Success Plan<\/a>, using it as the ultimate guide to understand your customers and lead them towards success. Hettie Holcroft from Oracle opened up about her personal career experience in dealing with crisis<\/a> and overcoming what seemed like a dead end. Brandon Nivens at Zoom talked enthusiastically about the pre-sale to post-sale handover<\/a>. And Chad Horenfeldt introduced their Client Health Check<\/a> workflow. <\/p>\n\n\n\n

If these are not already enough, we did an interview with Slack\u2019s Senior Customer Success Manager<\/a> Brian Merz and asked the questions you are dying to know!<\/p>\n\n\n\n

Retention is also a big part of how CS contributes to business value; Patrick Campbell unpacks retention strategies in SaaS businesses<\/a> after consolidating lessons from over 18k companies.<\/p>\n\n\n\n

Get out your compass. Get ready for the Customer Journey.<\/strong><\/h2>\n\n\n\n

Customer Journey mapping is often the first task one would embark on when planning CX initiatives. Ian Golding takes us up a level to look at Customer Journey Management<\/a>, the complete framework you need to ensure CX outcomes have a measurement system while internal organizational requirements are fulfilled.<\/p>\n\n\n\n

Jim Tincher discussed how to reduce customer effort<\/a> and improve the customer journey to boost revenue plus save costs. <\/p>\n\n\n\n

Jason Boyce\u2019s talk on customer-driven innovation<\/a> is unique, as he suggests that product reviews can be used as the new focus group for market and user research.<\/p>\n\n\n\n

Talia Wolf taps into the emotional triggers of outstanding customer experiences that foster high conversion rates<\/a>. <\/p>\n\n\n\n

Employee Experience ties closely with Customer Experience<\/strong><\/h2>\n\n\n\n

Surely if you\u2019re a company looking to improve the satisfaction and loyalty of your customers, you would think about the well-being of your employees. Gabriela Ciupitu thinks the key to building a customer-centric business model<\/a> sits in the way the organization connects and engages their employees. <\/p>\n\n\n\n

Claire Boscq-Scott continues on the same path. In her talk, you can get more solid instructions on measuring employee happiness<\/a> as well as how to create a vision to steer employees towards customer-centricity.  <\/p>\n\n\n\n

Breaking down silos with Marketing & Growth <\/strong><\/h2>\n\n\n\n

In our recent State of CX 2020 Report, 53% of the companies made it clear that the Marketing department is working on CX-related activities. So, it cannot be ignored that Marketing has its role to play in the Customer Experience game.<\/p>\n\n\n\n

Ross Simmonds presented a framework to research and understand audiences across multiple industries, and the unorthodox ways to uncover content-user fit<\/a>.<\/p>\n\n\n\n

Dennis Yu, CEO of BlitzMetrics, is engineering the Voice of Customers within their social media topic wheel<\/a>.<\/p>\n\n\n\n

Also, Ashley Cheng shared customer-centric market research methods and how to scale feedback for product growth<\/a>. <\/p>\n\n\n

Try Usersnap for Customer Satisfaction <\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

Your journey to customer-centric growth is just taking off<\/strong><\/h2>\n\n\n\n

Wow, what a lot of content! We get it, and to make it digestible, we made replays accessible<\/a> for you to watch and rewatch at your own pace for an extra month. It\u2019s also still possible to share the event with your friends and colleagues. Creating a customer-centric company or product is not a one-man-job!<\/p>\n\n\n\n

\n

\u201cGreat talks for those who are passionate about user experience and customer journey.\u201d<\/p>\nfeedack from a Customer Success Manager in the IT industry, USA<\/cite><\/blockquote>\n\n\n\n

For those who already managed to work through all the talks, fanfastic! We\u2019re excited for you to begin your own customer-centric growth adventure. <\/p>\n\n\n\n

If networking is in your interest, we have built a dedicated community for CX professionals to exchange experiences and knowledge. Come over to the Feedback Tribe<\/a> today! <\/strong><\/p>\n\n\n\n

Or subscribe to our monthly newsletter for additional content on UX, CX and feedback loops tooltips.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Usersnap\u2019s 1st virtual summit, The Journey To Customer-Centric Growth, set sail on May 20th 2020. In case you\u2019ve missed it, replays of all 49 talks are still available for the following month. We\u2019re also here to do a recap for the hottest topics that came up and the most upvoted talks by attendees.  <\/p>\n","protected":false},"author":1,"featured_media":11861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"categories":[841,806,837],"tags":[],"class_list":["post-11860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-feedback-ultimate-blog","category-customer-support-blog","category-usersnap-updates"],"acf":[],"featured_image_src":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg","author_info":{"display_name":"admin","author_link":"https:\/\/usersnap.com\/blog\/author\/admin\/"},"yoast_head":"\nCX Growth Summit Recap<\/title>\n<meta name=\"description\" content=\"Here's what people are saying about the Customer-Centric Growth Summit. If you missed it, no worries! Replays available now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Growth Summit Recap\" \/>\n<meta property=\"og:description\" content=\"Here's what people are saying about the Customer-Centric Growth Summit. If you missed it, no worries! Replays available now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\" \/>\n<meta property=\"og:site_name\" content=\"Usersnap Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/usersnap\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-08T07:54:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-17T15:56:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@usersnap\" \/>\n<meta name=\"twitter:site\" content=\"@usersnap\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/person\/ee5667a4cef5ae0fce8800fbcd032a6a\"},\"headline\":\"Here\u2019s what you missed at Usersnap\u2019s Customer-Centric Growth Virtual Summit 2020\",\"datePublished\":\"2020-06-08T07:54:01+00:00\",\"dateModified\":\"2025-04-17T15:56:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\"},\"wordCount\":1386,\"publisher\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg\",\"articleSection\":[\"Customer Feedback & Experience\",\"Customer Support\",\"Usersnap Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\",\"url\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\",\"name\":\"CX Growth Summit Recap\",\"isPartOf\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg\",\"datePublished\":\"2020-06-08T07:54:01+00:00\",\"dateModified\":\"2025-04-17T15:56:51+00:00\",\"description\":\"Here's what people are saying about the Customer-Centric Growth Summit. If you missed it, no worries! Replays available now!\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage\",\"url\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg\",\"contentUrl\":\"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Here\u2019s what you missed at Usersnap\u2019s Customer-Centric Growth Virtual Summit 2020\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/usersnap.com\/blog\/#website\",\"url\":\"https:\/\/usersnap.com\/blog\/\",\"name\":\"Usersnap Blog\",\"description\":\"Learn more about how to collect user feedback and build better products with the magic power of feedback.\",\"publisher\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/usersnap.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/usersnap.com\/blog\/#organization\",\"name\":\"Usersnap\",\"url\":\"https:\/\/usersnap.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png\",\"contentUrl\":\"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png\",\"width\":136,\"height\":26,\"caption\":\"Usersnap\"},\"image\":{\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/usersnap\",\"https:\/\/x.com\/usersnap\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/person\/ee5667a4cef5ae0fce8800fbcd032a6a\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/usersnap.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/23dc6664ca7333627704504351bc61c04b535856046b717dc68c4a65840f67b5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/23dc6664ca7333627704504351bc61c04b535856046b717dc68c4a65840f67b5?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"url\":\"https:\/\/usersnap.com\/blog\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"CX Growth Summit Recap","description":"Here's what people are saying about the Customer-Centric Growth Summit. If you missed it, no worries! Replays available now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/","og_locale":"en_US","og_type":"article","og_title":"CX Growth Summit Recap","og_description":"Here's what people are saying about the Customer-Centric Growth Summit. If you missed it, no worries! Replays available now!","og_url":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/","og_site_name":"Usersnap Blog","article_publisher":"https:\/\/www.facebook.com\/usersnap","article_published_time":"2020-06-08T07:54:01+00:00","article_modified_time":"2025-04-17T15:56:51+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_creator":"@usersnap","twitter_site":"@usersnap","twitter_misc":{"Written by":"admin","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#article","isPartOf":{"@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/"},"author":{"name":"admin","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/person\/ee5667a4cef5ae0fce8800fbcd032a6a"},"headline":"Here\u2019s what you missed at Usersnap\u2019s Customer-Centric Growth Virtual Summit 2020","datePublished":"2020-06-08T07:54:01+00:00","dateModified":"2025-04-17T15:56:51+00:00","mainEntityOfPage":{"@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/"},"wordCount":1386,"publisher":{"@id":"https:\/\/usersnap.com\/blog\/#organization"},"image":{"@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage"},"thumbnailUrl":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg","articleSection":["Customer Feedback & Experience","Customer Support","Usersnap Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/","url":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/","name":"CX Growth Summit Recap","isPartOf":{"@id":"https:\/\/usersnap.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage"},"image":{"@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage"},"thumbnailUrl":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg","datePublished":"2020-06-08T07:54:01+00:00","dateModified":"2025-04-17T15:56:51+00:00","description":"Here's what people are saying about the Customer-Centric Growth Summit. If you missed it, no worries! Replays available now!","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/usersnap.com\/blog\/customer-centric-growth-virtual-summit-recap\/#primaryimage","url":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg","contentUrl":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2020\/06\/Here\u2019s-what-you-missed-at-Usersnap\u2019s-Customer-Centric-Growth-Virtual-Summit-2020.jpg","width":1200,"height":630,"caption":"Here\u2019s what you missed at Usersnap\u2019s Customer-Centric Growth Virtual Summit 2020"},{"@type":"WebSite","@id":"https:\/\/usersnap.com\/blog\/#website","url":"https:\/\/usersnap.com\/blog\/","name":"Usersnap Blog","description":"Learn more about how to collect user feedback and build better products with the magic power of feedback.","publisher":{"@id":"https:\/\/usersnap.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/usersnap.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/usersnap.com\/blog\/#organization","name":"Usersnap","url":"https:\/\/usersnap.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png","contentUrl":"https:\/\/usersnap.com\/wp-content\/uploads\/2020\/08\/Usersnap-Updated-Logo.png","width":136,"height":26,"caption":"Usersnap"},"image":{"@id":"https:\/\/usersnap.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/usersnap","https:\/\/x.com\/usersnap"]},{"@type":"Person","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/person\/ee5667a4cef5ae0fce8800fbcd032a6a","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/usersnap.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/23dc6664ca7333627704504351bc61c04b535856046b717dc68c4a65840f67b5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/23dc6664ca7333627704504351bc61c04b535856046b717dc68c4a65840f67b5?s=96&d=mm&r=g","caption":"admin"},"url":"https:\/\/usersnap.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/posts\/11860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/comments?post=11860"}],"version-history":[{"count":0,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/posts\/11860\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/media\/11861"}],"wp:attachment":[{"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/media?parent=11860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/categories?post=11860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/usersnap.com\/blog\/wp-json\/wp\/v2\/tags?post=11860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}