{"id":11774,"date":"2021-03-28T08:55:00","date_gmt":"2021-03-28T06:55:00","guid":{"rendered":"https:\/\/usersnap.com\/?p=11774"},"modified":"2026-04-03T07:13:09","modified_gmt":"2026-04-03T05:13:09","slug":"customer-feedback-management","status":"publish","type":"post","link":"https:\/\/usersnap.com\/blog\/customer-feedback-management\/","title":{"rendered":"7 Usersnap collaboration tips to manage customer feedback"},"content":{"rendered":"\n

Don’t stop collecting feedback with the help of feedback widgets<\/a>; manage it like a pro. Come check out how you can collaborate better with Usersnap and see how some of our features are faring with our customers so far.<\/p>\n\n\n\n\n\n\n\n

But first, stop \ud83d\uded1 need an ultimate guide on customer feedback<\/a>? We got you, home slice \ud83c\udf70<\/strong><\/p>\n\n\n\n

As we were saying, Usersnap is well-known as a visual feedback tool<\/a> to take user screen recordings<\/a> and annotated screenshots. Helping teams to communicate issues in a visual manner. And now, you can attach additional images and files to the feedback threads. <\/p>\n\n\n\n

\n

\u201cAn image is worth a thousand words.\u201d<\/p>\nsays Truth, original source untraceable but we all know how true this is!<\/cite><\/blockquote>\n\n\n\n

There are also a few updates for the ticket management features, which this article will also cover.<\/p>\n\n\n\n

Read on for the 7 pro tips to make the most out of visual communication or client collaboration with Usersnap<\/a>.<\/p>\n\n\n

Try Usersnap for Managing Customer Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n

1. Assigning feedback items<\/h2>\n\n\n\n

When customer feedback<\/a> and issues start coming in, you can start assigning tickets to your team. Simply select the person with the appropriate responsibility in the drop-down menu. You will receive a notification email when you\u2019re newly assigned to an item.<\/p>\n\n\n\n

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<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n\n\n

To view all the feedback items assigned to oneself, go to the search bar and filter for the assignee. This is will help the team members to focus on their tasks and resolve the tickets more efficiently.<\/p>\n\n\n\n

You can also filter and sort for the state of tickets, sentiment, date\u2026 etc. to easily find and view relevant information.<\/p>\n\n\n\n

2. Reply to customers by email<\/h2>\n\n\n\n

Usersnap has opened up the premium customer care feature for all tiers. Allowing you to reply and follow up with customers directly in Usersnap. <\/p>\n\n\n\n

Customers will receive your response by email. If they answer your email, their input will appear under the same feedback ticket. You can easily track the messages with your customers without additional customer service tools.<\/p>\n\n\n

Try Usersnap for Managing Customer Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n


3. Internal notes and mentions<\/h2>\n\n\n\n

If you want to discuss the issue in-depth with your teammates, switch to the \u201cadd notes\u201d tab next to \u201creply\u201d to keep your message internal. In the dashboard you can also “like” the notes\/replies, “watch” the feedback items and “upvote” on important feedback. <\/p>\n\n\n\n

Collaboration feels effortless when all communication is carried out in one place. <\/p>\n\n\n

\n
\"dashboard<\/figure>\n<\/div>\n\n\n

4. Attachment enables more visual explanation<\/h2>\n\n\n\n

We heard from our users that the two features above, reply and add notes, fall short when the problem at stake needs graphic and visual explanation. So we now added the attachment function for you to reply to a screenshot with a screenshot!<\/p>\n\n\n\n

Visual communication facilitates technical issues that your customers may not have the vocabulary to describe or comprehend. Saving you from the hassles of guesswork and back-and-forth clarification.<\/p>\n\n\n\n

Using images instead of commentary also helps very straightforward subjects, such as a color mismatch or the location of the typo, to star uncomplicated. As words often are redundant.<\/p>\n\n\n\n

We hope you find the attachment feature as useful as our customers.<\/p>\n\n\n\n

5. Labels, a basic to manage customer feedback<\/h2>\n\n\n\n

Categorizing feedback is essential for trend analysis. By understanding how often certain types of feedback appear will help you prioritize customers’ needs<\/a> and decide what to build next. <\/p>\n\n\n

\n
\"Using<\/figure>\n<\/div>\n\n\n

Labels are friends to product managers who need to consolidate feedback, suggestions, and issues to plan their development sprints. For teams ready to take this further, a user research repository<\/a> turns those labels into a searchable, cross-project insight system.<\/p>\n\n\n\n

It also acts as a “tag” for organizations. If you need to reference a previous ticket on a similar topic, it\u2019s very easy to find and access it if you have labels in place.<\/p>\n\n\n\n

In Statistics, you can view the usage count of your labels over a selected period to quickly keep track of them. <\/p>\n\n\n

Try Usersnap for Managing Customer Feedback<\/h2>Try Usersnap Now<\/a><\/div>\n\n\n\n


6. Routing menu widget to satisfy all your customer feedback needs<\/h2>\n\n\n\n

We at Usersnap promote customer feedback of all kinds. It would be frustrating for your customers if they want to file a bug report, but you only offer them an NPS form<\/a>. Likewise, if your customers want to talk directly with a customer support agent, we want you to be able to easily navigate them to the right channel.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

The Routing Menu widget<\/a> presents all your customer feedback options, you can put your Usersnap projects or link your chat service and documentation. Providing your customers with choices also prevents them from submitting unrelated tickets to the wrong team. <\/strong><\/p>\n\n\n\n

7. Usersnap Inbox is your feedback management hub<\/h2>\n\n\n\n

When managing multiple Usersnap projects, you would want to avoid going in and out of different project pages. Do so with Inbox,<\/p>\n\n\n\n

Subscribe to the projects you wish to check in daily to receive all the feedback items in one place. You can assign, label, reply, and add notes just like in the specific projects\u2019 list view. <\/p>\n\n\n\n

One great bonus you will enjoy is the convenience of filtering the entire base of feedback. In other words, stay on top of all the feedback you need to attend to, no matter which projects.<\/p>\n\n\n\n

\"Inbox<\/figure>\n\n\n\n

Related:<\/strong><\/p>\n\n\n\n

Explore the best website feedback tool<\/a><\/p>\n\n\n\n

Usersnap helps to close customer feedback loops faster<\/h2>\n\n\n\n

Usersnap is dedicated to Making Feedback Matter<\/strong>. Your feedback means everything to us, and we want you to value your customers’ voices<\/a><\/span> as much as we do. In order to be customer-centric, managing feedback needs to be easy. <\/p>\n\n\n\n

The above features should help you improve communication with your customers and reinforce the collaboration state of your teams. <\/p>\n\n\n\n

Head over to your projects<\/a> and try the attachment now. <\/p>\n\n\n\n

Try Usersnap, the #1 customer feedback solution for SaaS companies<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Don’t stop collecting feedback with the help of feedback widgets; manage it like a pro. Come check out how you can collaborate better with Usersnap and see how some of our features are faring with our customers so far.<\/p>\n","protected":false},"author":47,"featured_media":11779,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ub_ctt_via":"","footnotes":""},"categories":[841,806,837,856],"tags":[],"class_list":["post-11774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-feedback-ultimate-blog","category-customer-support-blog","category-usersnap-updates","category-website-feedback-blog"],"acf":[],"featured_image_src":"https:\/\/usersnap.com\/blog\/wp-content\/uploads\/2002\/04\/7-Usersnap-Collaboration-Tips-to-Manage-Customer-Feedback-Loops-with-a-Visual-Twist.jpg","author_info":{"display_name":"Ashley Cheng","author_link":"https:\/\/usersnap.com\/blog\/author\/ashleycheng\/"},"yoast_head":"\n7 Usersnap Collaboration Tips to Manage Customer Feedback Loops<\/title>\n<meta name=\"description\" content=\"Manage customer feedback with Usersnap just got easier. 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