{"version":"1.0","provider_name":"Usersnap Blog","provider_url":"https:\/\/usersnap.com\/blog","author_name":"Ashley Cheng","author_url":"https:\/\/usersnap.com\/blog\/author\/ashleycheng\/","title":"Why customers don\u2019t respond to feedback surveys? - Usersnap Blog","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LtaABxxb7X\"><a href=\"https:\/\/usersnap.com\/blog\/ufaqs\/why-customers-dont-respond-to-feedback-surveys\/\">Why customers don\u2019t respond to feedback surveys?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/usersnap.com\/blog\/ufaqs\/why-customers-dont-respond-to-feedback-surveys\/embed\/#?secret=LtaABxxb7X\" width=\"600\" height=\"338\" title=\"&#8220;Why customers don\u2019t respond to feedback surveys?&#8221; &#8212; Usersnap Blog\" data-secret=\"LtaABxxb7X\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/usersnap.com\/blog\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"There are many reasons, but mostly it comes down to how strongly they feel about your brand, what sort of feedback you are asking, when and how you send the survey to them. By making sure you ask relevant, meaningful and simple questions, at the right moment of the customer journey, and via a user-friendly [&hellip;]"}