Bug Tracking is a constant endeavor that is paying off with time. Bug tracking has a positive influence on customer satisfaction and conversion rates, a topic which I have explored in an earlier blog post.

Today I want to share a few tips and best practices on how to use the Usersnap bug tracker with you. I know, it is our own product, but this article will hopefully still be helpful for you – either if you are already using Usersnap or if you want to try it out.

Either way – thanks for reading!

Pivotal Tracker is a collaborative, lightwight agile project management tool, brought to you by the experts in agile software development: Pivotal Labs. Pivotal Tracker helps bring everyone, even distributed teams, into the same virtual room.

It allows you to deliver on Customer Feedback, respond to changing needs and new requirements easily and supercharge your agile project teams with real time collaboration.

Usersnap integrates with Pivotal Tracker, helping you communicate effectively about issues with your users and share feedback between developers, customers and quality assurance engineers. Speed up your development process by hooking up Usersnap and Pivotal Tracker.

Working on a web project?

Getting annotated screenshots attached to bug reports will raise a smile on every developer’s face. Usersnap allows your testers to provide a visual description of what might be a bug in form of annotated screenshots. Additionally you will get important information such as the used browser, the used operating system and the URL where the bug has occured. Your testers can choose between a drawing pen, a highlighting tool and sticky notes to illustrate and annotate the bug report. To enable Usersnap on your web project, a snippet of code has to be added, which is as simple as installing Google Analytics (TM). After that, a feedback-button appears and one can collect bug reports directly in Pivotal Tracker.

Trac is a bug tracking system for software development projects. Tracs mission is to help developers writing great software while staying out of the way and should as such impose as little as possible on a team’s established development process. Its timeline shows all current and past project events in order, creating an overview of projects and their progress, and a roadmap lists the upcoming milestones. Identifying bugs and enriching tickets with annotated screenshots with crucial meta-information, that is where the Usersnap integration comes in!

Sign up for your 15-days free trial, or log in to your Usersnap account, and edit the settings for your website. To use the Trac integration, you need to enable the xmlrpc-plugin. Download it from XML RPC-Plugin, copy the egg inside your plugins-directory or install it system wide. You need to enable it by adding tracrpc.*