It doesn’t matter whether you’re using Facebook’s messenger, Whatsapp, or Telegram for your private communication or Slack, ChatGrape and Hipchat for business communications, messengers are here to stay.

And that’s a great thing.

Slack has become widely known as the “email killer” for businesses. But all these messengers are not just changing the way we write emails. They are also fundamentally changing business communication. They are changing the way we track bugs.

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