Easily add a Screenshot to FogBugz issues, no Download required

FogBugz is the old lady of Bugtracking, around since 2000 (!), provided by FogCreek, the software company of the good saint of all programmers, Joel Spolsky. Back from the day when Joel helped create what legions of business people now use for a daily living (Microsoft Excel) a lot of experience and attitude formed this bugtracker, that aims at helping software teams deliver better products.

We thought: this old lady needs some new accessories and integrated Usersnap into FogBugz, because a screenshot often paints a thousand words and helps you deliver great products faster. So give the little Kiwi some love and add Usersnap to your FogBugz bugtracker.


Usersnap allows your testers to provide a visual description of what might be a bug in form of annotated screenshots. Additionally you will get important information such as the used browser, the used operating system and the URL where the bug has occurred. Your testers can choose between a drawing pen, a highlighting tool and sticky notes to illustrate and annotate the bug report. With that little Screenshot Tool enabled you’ll get so much more out of the bug reports in FogBugz.


Easy. Just add a little code snippet to the page, just like you did with Google Analytics (TM). That’s it.

Connect Usersnap with FOGBUGZ

After you added the code snippet, you just configure it right in the Usersnap admin panel. Select the FogBugz option, enter the Email / Name of the user, the password and the hostname and you’re done.

After you connected it, you can easily customize delivery and set all kinds of options, like project, category, assignee, priority or status.

Hit save and try it out.

As an alternative (if you don’t want to provide the password to us) you could use the mailboxes from FogBugz and send an email there. First you need to find your incoming email address for your FogBugz Account. You can find it under “Admin” | “Mailboxes” of your Ondemand account, it has the format cases@xxxx.fogbugz.com where xxxx is your account name. If you have it installed on your server, you need to create a mailbox that FogBugz can access. See here for detailed instructions.


If you edit the mailbox you can set all kinds of options, for example you might want to turn off autoreplies for Usersnap or define targets for the issues. You could even have one mailbox per project that is used with Usersnap, and define the properties in the mailbox administration.

Then copy the email address and insert it into your Usersnap configuration using the option “Email”.

Give it a try

Hurry up! Try it! Why are you still lurking around this blogpost? Only 22 left 😉 If you need more reason: we have a 15-day free trial available!

And as always: please do not hesitate to get in touch if you have any questions. We are happy to help!

This article was brought to you by Usersnap – a visual bug tracking and screenshot tool for every web project.