The Usersnap team was working hard on some neat features for our 3rd party integrations in the last weeks. Besides our new Bitbucket integration we’re excited to offer you a pre-selection possibility for your connected tool. Learn more how it works!
On November 4th our COO Josef Trauner gave a talk about “ The Bug Reporting Time Machine for AngularJS” at the AngularJS Meetup Vienna.
Responsive Web Design Feedback
Our Chrome extension is responsive ready and supports the new Chrome Device Mode! Add RWD feedback and bug reports for your web project with the Usersnap extension and work on it in the Usersnap dashboard!
Check out the new Usersnap comment tool which combines highlights and sticky notes! This new tool is a huge time saver, enable it in your widget settings now. Next to the new “open screenshot function” we’ve added bug fixes for the settings dialog.
Do you miss any features?
You don’t have the Chrome extension installed?
Open the screenshot right after submitting it
We are happy to add the new function to our Chrome extension! Right after the screenshot has been created, you can open it directly inside the Usersnap dashboard!
Check out the new Usersnap comment tool which combines highlights and sticky notes! This new tool is a huge time saver, enable it in your widget settings now. Next to the new “open screenshot function” we’ve added bug fixes for the settings dialogue.
Do you miss any features?
Easier project switching before taking a screenshot
Many of our users requested to switch between Usersnap projects before taking a screenshot. If you are logged in on usersnap.com you can select your active project now in the options page of our chrome extension (reach it via right click, options). We’ve summarized the new features in this short video. Enjoy taking screenshots and collecting ideas on the go with our chrome extension!
Do you enjoy our Extension?
We are waiting for your ideas!
Here at Usersnap we have a lot of customers who love our 3rd party integrations of bug trackers, project management and customer service tools. We also have an open ear for useful hints how to make our integrations even better. In a previous update we already improved the Basecamp integration, today we deployed additional improvements for Basecamp, which you can use from now on.
The first hint to improve the Basecamp integration came from Nicolas Glinoer from walkingmen.com. The idea was to use the email address given in the Send Report form when taking a Usersnap to map the reporter to a user in Basecamp.
The big advantage is that no further action must be taken in Basecamp to get change notifications regarding this bug.
Usersnap delivers annotated screenshots of the current browser’s content – directly to your favorite project management or bug tracking tool like Basecamp, Trac or Axosoft’s Ontime. If you are already familiar with Usersnap’s basic features, you will be surprised about the following configuration tricks which cover specific use cases.
In this blog post we present three solutions for specific challenges our customers had in the last time.
Create a custom feedback button matching your web design
A lot of our customers asked us whether it is possible to use a custom styled feedback button. Whereas the label of the Usersnap feedback button can be modified easily, it’s also quite simple to craft a custom feedback button which matches your design prerequisites. In the example below, we demonstrate how to style your very own feedback element. Roll up your sleeves, as we’ll unleash our inner web designer, creating a custom feedback button!
The idea here is to hide the default button and set up a different method to invoke the widget. We’re using Continue Reading “3 Advanced Configuration Tricks for Usersnap” →
Are you using cloudControl to ‘supercharge’ your development? Right on! cloudControl PaaS is a rock-solid application platform for Java, PHP, Python and Ruby applications. With the Usersnap add-on for cloudControl, you can allow your users to give visual feedback in a comfortable and easy way: directly in their browser.
Usersnap integrates seamlessly with your Bug Tracker or Project Management tool and causes no switching costs. Connect Usersnap with one of our supported tools and you will get issue reports in a familiar place (learn more about all supported tools). Or you can just collect your screenshots in your Email inbox!
Get the Usersnap add-on and start collecting better bug reports today!
Adding the Usersnap add-on for cloudControl
The Add-on comes in different sizes and prices. But we offer a free trial plan: the first 25 screenshots are free! It can be added by executing the command
$ cctrlapp APP_NAME/DEP_NAME addon.add usersnap.option
.option represents the plan size, for instance
usersnap.professional. You can add initial settings during this process using optional command line parameters:
$ cctrlapp APP_NAME/DEP_NAME addon.add usersnap.OPTION \
[--subject="[Usersnap] New Usersnap feedback"]
If nothing is set up, cloudControl uses your deployment URL and email automatically. Continue Reading “Better Web Development with cloudControl and Usersnap” →
If you want to customize your Usersnap integration – for example: show it only to logged-in users, or add additional backend information to the report – you need to include Usersnap manually in your template. Are you a PHP, Python or RoR dev? Then you’re in luck, as we describe how to integrate Usersnap using those languages in this post! Speed up your development workflow!
Include Usersnap with PHP
Save your Usersnap snippet in a file called
usersnap.inc.php which includes your API-Key. You can even fetch this API key from a config file or environment variable.
The last few weeks we’ve been working on a redesign of our website, rethinking copy and opting for a cleaner design (inspired by Andrew Chen’s recent blog post). We killed a lot of darlings in the process, but happily so. We would love to hear your feedback on our new layout, but first, let me tell you about the driving force behind our redesign mission.
Benedikt Reiter is the newest addition to the Usersnap team. He’s a UI/UX-Designer / Frontend Developer with a lot of knowledge of actual programming as well as design. And he’s a Photoshop black belt. Benedikt started developing web applications when he was 13, creating a “little Facebook, but much smaller and not that feature-full”, with about 1500 active users. At 15 he had his first customer.
Always into design and user experience, Benedikt attended the HTL in Perg (Austria) and today he’s about to start the Timebased and Interactive Media track at the University for Art and Industrial Design in Linz.