Here at Usersnap we have a lot of customers who love our 3rd party integrations of bug trackers, project management and customer service tools. We also have an open ear for useful hints how to make our integrations even better. In a previous update we already improved the Basecamp integration, today we deployed additional improvements for Basecamp, which you can use from now on.
The first hint to improve the Basecamp integration came from Nicolas Glinoer from walkingmen.com. The idea was to use the email address given in the Send Report form when taking a Usersnap to map the reporter to a user in Basecamp.
The big advantage is that no further action must be taken in Basecamp to get change notifications regarding this bug.