Try out Usersnap in combination with your WordPress, Drupal or Joomla project and start collecting feedback in a non text-heavy way, with annotated screenshots! Sign up for our 15-days free trial, or log in to your Usersnap account, and edit the settings for your website.
Eric Meyer, a renown web consultant, wrote a post on the problem of receiving and processing feedback on his own blog, meyerweb.com, and highlighting small things like typos on other blogs, without writing lengthy emails. “As I was reading an article with a few scattered apostrophe errors, I wished that I could highlight each one, hit a report button, and know that the author had been notified of the errors so that they could fix them. No requirement to leave a comment chastising them for bad grammar, replete with lots of textual context so they could find the errors. (…)”
As a blogger, I love to recommend things I find interesting and my experiences. And wow, installing Usersnap’s plugin for WordPress on my blog has been a game changer.
Working with bug tracking software can be an extreme pain for the communication/marketing side of your startup. Oftentimes using one or more tools alongside is forced upon them and they don’t always have the notion how important browser- or OS specifics are. Believe me, I’ve been on both sides. If your communications team won’t happily help their programming co workers optimizing the side, how can you expect your users or customers to do so?
Let’s talk about how to make bug-fixing fun again!