Virtual CX Summit

Eric Meyer: we’ve got the solution for your problem!

Eric Meyer, a renown web consultant, wrote a post on the problem of receiving and processing feedback on his own blog, meyerweb.com, and highlighting small things like typos on other blogs, without writing lengthy emails. “As I was reading an article with a few scattered apostrophe errors, I wished that I could highlight each one, hit a report button, and know that the author had been notified of the errors so that they could fix them.  No requirement to leave a comment chastising them for bad grammar, replete with lots of textual context so they could find the errors. (…)”

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5 steps to make bug-fixing fun again

Working with bug tracking software can be an extreme pain for the communication/marketing side of your startup. Oftentimes using one or more tools alongside is forced upon them and they don’t always have the notion how important browser- or OS specifics are. Believe me, I’ve been on both sides. If your communications team won’t happily help their programming co workers optimizing the side, how can you expect your users or customers to do so?

Let’s talk about how to make bug-fixing fun again!

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