8 powerful Usersnap features you probably don’t know about

Over the last three years, Usersnap has grown to a fully fledged bug tracking and feedback tool. It has become the go-to tool for large-scale enterprises, as well as small & young software startups.

Today, I’m going to show you eight hidden gems which you probably haven’t discovered.

Stay with me and impress your colleagues in your next meeting.

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What’s Usersnap?

If you’re new to this blog, or this website or simply haven’t heard about Usersnap before, I just want to give you a quick intro on Usersnap. Usersnap is a bug tracking tool which helps developers, designers, and project managers to collaborate on website or web app projects. It’s the reason we do everything at Usersnap, and easily the most valuable thing we produce.

If you’re struggling to keep up with your customer change requests, feedback, and bug reports, or you’re just annoyed by the way you collaborate with your team on feedback, I encourage you to give Usersnap a try.

But back to this article. Here are 8 hidden features you probably don’t know about. 👇

1) Change label color

Did you know that you can change the color of your labels? Well, yes. You can. Add custom colors – bugs are red, features are green – to your project.

2) Intelligent labeling

Our users love labels. And so do we. You can do amazing things with labels. You can organize your lists with labels, you can search for labels and you can automatically add labels depending on your URL.

Think of the following scenario:
You have integrated the Usersnap widget on a couple of landing pages and depending on your landing page, you’d like to categorize the created screens.

Here’s how it works.

1) Integrate Usersnap with the following code snippet on your site.

function checkURL() {
 var checkList = [{
   baseUrl: 'www.mywebsite.com/customers',
   label: 'support'
 }, {
   baseUrl: 'www.mywebsite.com/partners',
   label: 'partners'
 var url = window.location.href;
 var label = [];
 for(var i = 0; i < checkList.length; i++) { if (url.indexOf(checkList[i].baseUrl) >= 0) {
     label = [checkList[i].label];
 window['_usersnapconfig'] = {
   labels: label
(function() {
var s = document.createElement("script");
s.type = "text/javascript";
s.async = true;
s.src = '//api.usersnap.com/load/'+
var x = document.getElementsByTagName('script')[0];
x.parentNode.insertBefore(s, x);

2) Make sure that you categorize your intelligent labels depending on your URL structure
bug reports label

3) You’re done.

3) Capture screenshots of ANY website

Usersnap is used for internal testing, bug tracking or for getting user feedback on live websites. But did you know that you can send screenshots of any website to your dashboard?

Very useful for collecting ideas and design inspirations, our Chrome and Firefox extensions are available for download anytime.Go ahead and give it a try!

screenshot of any website

4) Negative search

You are probably familiar with the Usersnap search, with which you can find tickets, screenshots or customer feedback easily. With it’s simplicity and accuracy it provides a fast and easy access to all your tickets.

But have you found this other hidden gem called the negative search?

Let’s say you want to filter out bug reports and display only general feedback, features and ideas. How would you do that? Here’s how.

5) Activate shortcut for Chrome extension & feedback widget

Keyboard shortcuts are a great way to take a shortcut and be faster, better, and more productive. When making use of the Usersnap Chrome extension or the feedback widget, you can shoot up the feedback button by making use of a shortcut.

Simple go to your Chrome settings to change your keyboard shortcut:


chrome shortcut feedback widget
Once enabled Usersnap can be started by pressing Ctrl+U (or Cmd+U on a Mac).

6) Change widget language

Did you know that the Usersnap widget is available in various languages. Simply change the widget language in your project settings: Widget Configuration > Change color and features of the widget:

feedback widget language settings

Whether it’s Icelandic or French, you can just choose the language you and your audience are most familiar with.
language settings bug tracking tool and feedback widget

7) Limit the feedback widget for specific IP addresses

If your company has limitations on how and where certain tools can be used, you might be interested in this one.

You can limit the access of the Usersnap feedback button & widget to certain IP addresses. Therefore it’s possible to just access the Usersnap feedback widget if you’re – for example – inside your company’s network.

So, how can you limit the feedback widget for specific IP addresses? Download our guide here.

8) Hide Usersnap button and create custom ones

If you do not want to display the Usersnap feedback button permanently on your site, you can deactivate the button in your project settings.

hide usersnap feedback widget

After saving the project settings, the feedback widget will no longer be displayed on your site.

To launch the Usersnap feedback widget in this case, you need to call


…from your code. This way you can use any button you like to start Usersnap.

Wrapping it up.

Wow. That was a lot. I’ve just shown you 8 hidden features you probably didn’t know about.
Feel free to give them a try.

What’s your favourite feature of Usersnap?
Let us know in the comment section below or tweet us your favourite feature!
PS: There just might be something in it for you in return 😉

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