Finding bugs in your product is part for your customer’s journey. A stable product means happier users and less user tension. But there’s more to making customers happy than having a bug-free product. This is where customer success comes in.
The term customer success was coined only recently but it is already big with SaaS companies in the Valley. The idea is that making sure your customers are successful ensures a higher customer LTV (Lifetime Value), reduces churn and boosts your NPS (Net Promoter Score).
At Server Density, we think about customer success a lot. Here are six things we do to ensure our customers are happy and making the most of our product.