Get understandable support requests.
Visual feedback reduces support time by 50%
Tired of endless email-loops dealing with overhead communication about layout issues? Ever got a support request with your beloved subject line: "it does not work!"?
Usersnap enables you and your customers to communicate visually. Let your customers get to the point: get them sticky notes and a highlighter in your browsers and let them annotate and describe the problem! Try it on this page!
Seamless integration in your existing workflow
We support your favorite productivity tools!
Usersnap screenshots are delivered via E-mail or directly to OnTime, Basecamp, Evernote, JIRA or Zendesk, and we are integrating more tools constantly! No switching costs to a different solution - just get more out of your current tools!
No installation required - Usersnap works in all browsers
Don't bug your customers with local installations!
Save your users and customers a lot of hassle: Usersnap does not need any plugins or applets or whatsoever. Not even Adobe Flash ®.
Usersnap speaks your language
Usersnap is available in 18 different languages!
Give it a try! Click on your language for Usersnap in
Ready to set up? Learn how to set up your language in Usersnap!
You are missing your language? Please get in touch with us, we are happy to hear from you!
We support your platform
Integration takes only minutes.
We offer plugins to add Usersnap into your existing web projects within minutes.
Learn about our supported platforms!
What our Customers are saying
We are impressed with how many people are using the feedback option from Usersnap, the response has been excellent and the additional information that comes with each request really helps us get to the cause of the issue very quickly. Well done!
We are using Usersnap for our e-commerce platform veneer-world.com. Getting feedback from real users is simple with Usersnap - we get invaluable insights from our customers. We also use it to collect ideas - placing notes is very helpful for this.
Around 40% of all bugs reported for our ExtJS application TISBoard are related to specific behaviours of different browsers. Usersnap delivers exactly the information we need to get sufficient information to reproduce every issue easily.
The integration of Usersnap was super easy and without problems. Our users love how easy it is to send us feedback and our developers really appreciate the visual input. We now use Usersnap with our bugtracking tool trac.